Angela Honaker Email & Phone Number

Salem, Va, Us

As a Strategic Client Success Director at Degreed, I guided top Fortune 500 organizations in transforming their learning and development culture, ensuring measurable client success and driving revenue growth.•Cultivated productive relationships with VP and C-level executives, managing a portfolio valued at $6 million in annual contract value.•Collaborated with Product and Technical Services to reduce ticket escalations, enhancing client satisfaction and product adoption.•Measured and optimized client health through NPS, QBRs, and regular check-ins, driving expansion opportunities.•Managed a client experience subject matter expert panel, ensuring product growth and alignment with customer needs.•Co-chaired the RaceEQ Business Review Group, delivering impactful programming and ongoing support to employees.•Delivered product roadmap presentations and strategic data insights, enabling consultative growth for key accounts.•Designed and documented the customer success journey to promote adoption and long-term client advocacy.•Supported new team member onboarding, fostering a culture of collaboration and shared expertise.•Created client champions and advocates, broadening product utilization and organizational impact.

As a Strategic Partnerships Manager, I ensured client advocacy, retention, and renewals for our homebuyer education products. I provided onboarding support services to promote higher adoption rates. • Secured $2M in revenue in the first 6 months contributing to company profitability.• Oversaw the largest client valued at $12M annually, providing 80% of customer volume.• Redefined project launch timeline to expedite client solution from 120 days to 60 days.• Outlined the governing body for Racial Equity & Inclusion initiative.• Collaborated with Product and Marketing to offer unique user experiences in home buying.• Evaluated analytics to improve engagement and formulate a growth strategy for each client.• Implemented operational tools, such as Smarthsheet and Salesforce updates, improving organizational functionality and communication.• Served as an escalation point for issues impacting both clients and products to reduce risk.

As Senior Client Services Manager, I served as executive-level contact for client engagements. Our products ranged from marketing/social media campaigns to full-scale recruitment for credit and non-credit programs.• Operated a $2.5 million marketing budget to grow institutional enrollments• Generated $45 million in student tuition through digital marketing and recruitment/retention efforts• Assisted in meeting $15 million net revenue goal through developed partnerships and soliciting repeat business

Atlanta, Ga

As a Client Services Manager, I supported certificate program functions, evaluate courses, recruit students, and secure subject matter experts for the programs. Highlighted achievements thus far are listed below. • Enhanced email communication and improved lead scoring with implementation of Marketo within Salesforce. • Led and coached 5 employees in client contract negotiations and goals. • Increased online master’s program enrollment from 3 to 31 within 1-year. • Retained 83% of students. • Received extensions from 6 of 7 clients. • Achieved $300K of net revenue with effective leadership and management of 7 clients and 20 programs.

San Diego, Ca

As an Adjunct Teaching Assistant, I supported distance students with educational development and functions. I helped more than 2,500 students in less than 2 years while serving as an assistant for more than 20 courses. Coordinating activities with faculty, I was able to complete grading, assist with written assignments, and complete weekly status reports for students.

Blacksburg, Va

As Program Services Manager, I oversaw the launch and assessment of 9 new programs. I managed and trained 6 employees, supported 4 interns in professional development, and developed programs for $10M in operations. I also promoted brand awareness, delivered client services, and designed continuing education initiatives.

Blacksburg, Va

As Program Coordinator, I managed vendor relations and assisted in the creation and establishment of the Virginia Tech Certificate Program in Meeting and Event Planning. During my tenure, I coordinated and executed events with attendees ranging from 10 to 5000.

As an Event Planner, I oversaw the campus public space, Squires Student Center, and Graduate Life Center. I coordinated various events, including conferences, commencement ceremonies, and commissioning ceremonies. With effective collaboration, I was able to assist various departments with 22K annual reservations.