Angela Honaker Email & Phone Number

Salem, VA, US

• As a Strategic Client Success Director at Degreed, I guided top Fortune 500 organizations in transforming their learning and development culture, ensuring measurable client success and driving revenue growth.
• Cultivated productive relationships with VP and C-level executives, managing a portfolio valued at $6 million in annual contract value.
• Collaborated with Product and Technical Services to reduce ticket escalations, enhancing client satisfaction and product adoption.
• Measured and optimized client health through NPS, QBRs, and regular check-ins, driving expansion opportunities.
• Managed a client experience subject matter expert panel, ensuring product growth and alignment with customer needs.
• Co-chaired the RaceEQ Business Review Group, delivering impactful programming and ongoing support to employees.

• As a Strategic Partnerships Manager, I ensured client advocacy, retention, and renewals for our homebuyer education products. I provided onboarding support services to promote higher adoption rates.
• Secured $2M in revenue in the first 6 months contributing to company profitability.
• Oversaw the largest client valued at $12M annually, providing 80% of customer volume.
• Redefined project launch timeline to expedite client solution from 120 days to 60 days.
• Outlined the governing body for Racial Equity & Inclusion initiative.
• Collaborated with Product and Marketing to offer unique user experiences in home buying.

• As Senior Client Services Manager, I served as executive-level contact for client engagements. Our products ranged from marketing/social media campaigns to full-scale recruitment for credit and non-credit programs.
• Operated a $2.5 million marketing budget to grow institutional enrollments
• Generated $45 million in student tuition through digital marketing and recruitment/retention efforts
• Assisted in meeting $15 million net revenue goal through developed partnerships and soliciting repeat business

Atlanta, GA

• As a Client Services Manager, I supported certificate program functions, evaluate courses, recruit students, and secure subject matter experts for the programs. Highlighted achievements thus far are listed below.
• Enhanced email communication and improved lead scoring with implementation of Marketo within Salesforce.
• Led and coached 5 employees in client contract negotiations and goals.
• Increased online master’s program enrollment from 3 to 31 within 1-year.
• Retained 83% of students.
• Received extensions from 6 of 7 clients.

San Diego, CA

As an Adjunct Teaching Assistant, I supported distance students with educational development and functions. I helped more than 2,500 students in less than 2 years while serving as an assistant for more than 20 courses. Coordinating activities with faculty, I was able to complete grading, assist with written assignments, and complete weekly status reports.

Blacksburg, VA

As Program Services Manager, I oversaw the launch and assessment of 9 new programs. I managed and trained 6 employees, supported 4 interns in professional development, and developed programs for $10M in operations. I also promoted brand awareness, delivered client services, and designed continuing education initiatives.

Blacksburg, VA

As Program Coordinator, I managed vendor relations and assisted in the creation and establishment of the Virginia Tech Certificate Program in Meeting and Event Planning. During my tenure, I coordinated and executed events with attendees ranging from 10 to 5000.

As an Event Planner, I oversaw the campus public space, Squires Student Center, and Graduate Life Center. I coordinated various events, including conferences, commencement ceremonies, and commissioning ceremonies. With effective collaboration, I was able to assist various departments with 22K annual reservations.