Angela Furstenberger Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Connection point between our products and our blue-chip clients. Responsible for building quality relationships with our global clientele, demonstrating the true value of our services and forming lasting customer relationships.Provide world class customer service, support and resolutions to our external clientsAssist external clients in leveraging product features to meet their unique requirements in relation to their highly-regulated industriesCollaborate with internal and external stakeholders to facilitate engaging, interactive customized training and ongoing online education solutionsMaintain consistent and accurate documentation and reporting in JIRA and Salesforce on all customer interactions, tickets and cases performed for both customer and internal reviewAct as a content expert by developing and maintaining a thorough understanding of our company’s technologies, processes, and teamsAssist in the design and testing of new systems, features and services and ensure updates are cascaded into the team’s knowledge base and to client facing documentation in accordance with corporate quality standards

Vancouver, British Columbia, Canada

• Open and distribute incoming customer's permits internally throughout and with other departments and organizations.• Compile data, statistics about processes and assigned contracts.• Answer e-mails, telephone calls and answer client's questions.• Act as the point of contact for internal and external clients.• Prepare, key in, edit and improve invoices, client's timelines, presentations, brochures and publications.• Develop and maintain a filing system.• Handle administrative requests and queries from managers.• Determine and establish office procedures.• Set up and support manual and digital information systems, for client's processes.

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Invited to join the Visitor Centre staff after volunteering as City Host during Summer. Responsible for identifying the needs of visitors and provide accurate information, promote and sell tourism products and services of Metro Vancouver and British Columbia through varied channels.

Vancouver, Canada Area

First point of contact with potential clients. Worked on the promotion, sales, booking, and reservations of V2V’s premium cruise experience connecting downtown Vancouver and downtown Victoria and partner's products. Also assisted in daily check-in operations, providing outstanding customer service.

Curitiba Area, Brazil

After a couple of years of experience in the activity working with reservations, promoted to a Supervisory position. Collaborated with the company in different projects within the operations department, highlighting the implementation of a quality check procedure for all future bookings.May 2012 to Aug 2012 – Creation and implementation of the guest relations phone support team (Giving support and information to the travel agents) Sep 2012 to Mar 2013 – Operations Supervisor at the International DepartmentApr 2013 to Mar 2018 – Creation and implementation of the reservation's quality check team, which checks and verifies all the files in order to prevent mistakes, adjusts and send the travel vouchers to the agenciesMai 2014 to Mar 2018 – Implementation and Training of the Decentralized Operations team in other branches from Schultz

Curitiba Area, Brazil

Working in client (travel agencies) support, quoting and booking hotels, services, international and national packages; support to the online reservations made via website (Reservando Turismo) and instructing the agencies on how to use our website.

Post-Degree Diploma: Marketing Management, Marketing

Graduation with Distinction

Pós Graduação, Planejamento E Gestão De Negócios

Bacharelado, Turismo

Activities and Societies: Projeto Conhecendo a Cidade - Informando o Turista Graduada com Láurea Acadêmica

Ensino Médio