"You're too good at sales to be a bot" 🤖-- A customer told me via chat after a convinced him to register on our website and make a $600 purchase  💸Why sales? I’m “just” a live chat agent, right? 🤔Excellent customer support implies great listening skills, empathy, problem-solving, patience, and persuasion. Still... what does this have to do with being an excellent customer support agent? The ultimate goal, that no one talks about publicly, for any CSR agent is... 🤫🤫To make the sale 💲💰All that going above and beyond for the customer is for a reason: the sale. Even in the worst-case scenario that the sale is not done, the customer will leave with a good impression.If you think that a customer-centered approach can grow a business, we should definitely connect.------------------------------About me 💻I’m a bilingual customer support agent with over 3 years of experience. In my previous job, I was a semi-senior agent at a company recognized with an A+ rating by the BBB.My main achievements there were:✅ Case Management: Handled 90% of cases independently and de-escalated 70% of challenging cases successfully.✅ Customer Satisfaction: Achieved a 92% satisfaction rate via Live Chat.✅ Team Leadership: Supervised and guided a team of 10 agents daily on how to handle simple and complex cases.✅ HR Support: Assisted HR reps daily from renowned US companies via email, chat, and phone.✅ Fraud Prevention: Reviewed potentially fraudulent orders.Additionally, I bring 5+ years of remote and freelance experience. Before becoming a customer support agent, I worked as a writer and proofreader. Later, I worked as a virtual assistant in marketing and operations at a renowned IT recruitment agency in the EU.