Manager, Retail Sales & Operations
CurrentThe Manager oversees the day-to-day operations and development of company Resource Centers. This position supervises, coordinates, and is accountable for the daily work of the Retail Sales Consultants who provide facilitated enrollment services for under age 65 products including Qualified Health Plans (QHP), Essential Plan (EP), Safety Net (SN) Programs - Medicaid/Medicaid Managed Care (MA/MMC), Child Health Plus (CHP) and enrollment in Medicare programs, such as Medicare Advantage, PDP, and Medicare Supplement. This role provides appropriate resources, coaching, and training for staff to optimize performance and member experience. The position requires a systematic approach to identify opportunities for improvement and efficiency within our retail facilities.The Manager also provides input on strategy in response to changing marketing dynamics, while incorporating feedback from staff and consumers.