Angela L. Email & Phone Number

Connecticut, United States

• Asses client system security measures and provide recommendations to achieve security and compliance goals.• Design security architecture and develop project requirements.• Coordinate multi-vendor solutions to facilitate deployment. • Manage implementation of custom designed security solutions.• Provide ongoing client support to maintain compliance by continually evaluating risk and integrating best practices.

Connecticut, United States

• Managed all corporate and store firewalls.• Configured VPN tunnels to independent retailers and vendors.• Provided guidance and subject matter expertise on network security.• Managed security related projects, communications, documentation and reporting.• Converted legacy firewalls configurations and deploy new UTM firewalls.• Configured firewalls to optimize hardware acceleration of SSL and IPSEC VPN.• Managed firewall and bandwidth upgrade projects.• Performed MPLS, VPN and SD-WAN tunnel build-outs to over 180 locations.• Managed Disaster Recovery firewall configuration and optimization.• Enabled PCI and SOX readiness and compliance.

Elmsford, Ny

Manage operations of the Information Technology Lab and Warehouse for the largest health club company in the Northeastern United States including over 170 New York, Boston, Washington and Philadelphia Sports Clubs and all TSI corporate locations.• Manage IT inventory, asset tracking, warranty processing and proper disposal of old equipment.• Assist Helpdesk, Systems and Network Analysts with remote and onsite assessment, installation and support.• Configure and deploy company-supported hardware, peripherals and customize accompanying documentation.• Garnered resources and developed process for bringing outsourced services in-house.• Designed and created IT Lab and IT Warehouse to facilitate company-wide projects, upgrades and routine operations.• Developed training manuals and conducted training sessions for colleagues.

Secaucus, Nj

Provided technical support to over 100 employees and district managers for over 200 storefronts for a national fashion retailer.• Configured equipment for new employees, decommissioned terminated employees, and facilitated relocations.• Supported company-issued hardware, software and peripherals; including mobile, digital and IP phones.• Managed helpdesk queue task allocation, reporting and asset tracking.

Redding, Ct

Managed Service Department and supervised operations for a communications technology installation and support company.• Resolved digital and VOIP Tier I phone issues, assisted engineers with escalated Tier II support needs and installations.• Assisted customers with networking and configuring computers, laptops and peripherals.• Generated proposals and processed telecom carrier orders for new and existing accounts.• Managed support contracts, cultivated vendor relationships, negotiated pricing, resolved billing matters and expedited orders.• Created and maintained efficient internal tracking systems and a customer relations management (CRM) system.

Chino, Ca

Provided managerial support to the President of a full service construction company.• Established and maintained office network as needed; configured computers, laptops and peripherals and trained staff.• Managed warehouse and field operations, contracts, billing procedures and fostered vendor relationships.

Enabled efficient operation of an independent, K-12 school for 650 girls by providing executive assistance, research and project management to the Head of School.• Managed extensive calendaring, travel arrangements, correspondence and reports.• Provided comprehensive meeting support to 30 Trustees, 10 Trustee Committees and 11 Department Heads.• Managed 10 administrative assistants and four receptionists.• Coordinated school events, school calendar and special events including commencement.

Provided administrative support to Alternative Investing Services and Global Human Resources.•Managed administrative staff, coordinated Corporate Benefits conferences and prepared weekly status reports.• Processed travel and expense reports, invoices and collated client and attorney mailings.•Coordinated new hire needs with Facilities, Finance, Human Resources and Information Technology.

Provided business initiative support and research to the Vice President of Enterprise Integration (LAN / WAN, e-mail, Internet / intranet).• Developed efficient procurement and asset management process for equipment needed to support critical systems.• Evaluated mobile communication services and established upgrade and replacement process.• Designed and managed an audit compliant confidential records repository system.• Created an interdepartmental process guide, based on latest internal business applications, to streamline functions.

Provided "white-glove" customer services for high-profile online advertising accounts.• Supervised client services staff and collaborated with programmers, clients and sales staff.• Ensured creatives were properly configured and targeted leading to successful campaigns.

Provided research and processing assistance to two Vice Presidents of the Commercial Loan Division.• Facilitated processed loans, property inspections completed, and transactions secured.

Developed Earth Science curriculum, including laboratory experiments, and field trips for high school students.• Utilized science-enrichment workshop materials, various publications and supplemental videos to design and implement interdisciplinary curriculum based on multiple intelligences and global warming, resulting in successful collaboration with other teachers and generating community interest.• Developed and organized after-school math, computer, science, career and writing clinics, boosting morale, regular school attendance and scores on RCT Science exams.• Organized guest speakers for career events and external resources for the School of Science & Technology.• Middle Schools Initiative / Literacy Institute Member, School Steering Committee Member, City College Earth Science Teacher Corps Member, and Right-to-Know Officer.

Collaborated with legal, scientific, and policy experts on New York City’s urban environmental issues to provide research support to Program Director and Senior Attorney.• Researched data on recycling, waste management, drinking water, air pollution, toxic substances, energy efficiency, noise pollution, parks and natural areas to produce New York City's Environmental Vital Signs: A Twenty-Five Year Check-Up.• Investigated environmental procurement, city and state budgets, and market strategy to support NYC’s recycling law.• Contributed to publications including “Too Good to Throw Away: Recycling’s Proven Record.”• Represented NRDC at government agency meetings, environmental coalition gatherings, and educational policy forums.• Supervised interns and volunteers.• Coordinated environmental education outreach programs for public and private school students including The High School for Environmental Studies, Bronx High School of Science, The Beacon School, The Legacy School and Princeton-Blairstown Center’s High Quest Program.• Coordinated community outreach materials and presentations for local events such as Ecofest, Earth Day at Shea Stadium, the Botanical Garden’s compost project and other local environmental outreach events.

Assisted research scientist with data collection on global warming and population growth.• Researched effects of ozone on major U.S. forests. Published “Increasing Tropospheric Ozone and Carbon Dioxide Implications for the Future of America’s Forests.• Assisted research scientists with data collection on global warming and population growth for publication.• Conducted educational workshops in conjunction with the Harlem Environmental Access Program.

NASA/GODDARD INSTITUTE FOR SPACE STUDIES / HUGHES STXProcessed data and documentation of the International Satellite Cloud Climatology Project for global processing center.• Enhanced processing and reporting of satellite data contributing to research on global warming.• Initiated NASA/GISS Internship Educational Program Series as an educational consultant.

Bachelor Of Arts

Education record

Education record

Education record