• Elicit requirements from the customer and converts them into user stories and product requirements • Collaborates with the project team and act as a bridge between the customer and the technology team by elaborating the client requirements •SME liaison between the client and internal stakeholders to validate, analyze and document the requirements in the form of user stories • Participates and lead discovery activities with the customer to lay down the requirements • Participates in the functional design and solutioning for overall project request • Collaborates closely with the QA team and Developers to create test scenarios and review the test cases • Performs with a deep understanding of the Agile methodology • Lead the sprint grooming sessions and sprint reviews both internally and with the customer • Travel to customer site for requirements gathering and implementation activities like UAT and Go Live • Demonstrates business analyst functions like Demos and eliciting requirements and documenting processes • Performs Implementation of digital solutions while onboarding customers onto the Salesforce platform • Demonstrates excellent communication skills - written and spoken

* Lead integration projects end-to-end, through full life cycle, including client consulting, analysis, detailed design, configuration, testing, and implementation*Lead/Facilitate client discovery sessions to drive outcomes and decisions around program implementation/changes*Iteratively configure solution components to adhere to product/operational best practices while meeting business requirements and committed milestones* Participate in testing, including guiding test strategy to meet program solution scenarios* Create and manage the creation of high quality project deliverables and drive endorsement from both internal and client team members* Collaborate and drive activities with a variety of teams including program managers, product managers, technical architects, database developers, and operations engineers to execute against delivery plan* Collaborate with product teams on validating  and aligning client specific requirements around product enhancements.* Partner with creative and digital marketing team to ensure a contemporary, elegant customer experience that meets the client's brand and program objectives.* Collaborate with operational team members and infrastructure/program management to ensure operational readiness for all project components.* Help establish and extend product implementation processes across our digital engagement suite of solutions.*SQL, UNIX, LUX, Oracle, Greenscreens, Taxon, AWS, Jenkins, Salesforce Implementations and JAVA

• Directed multiple accounting system conversions into the web-enabled Oracle Financial, Frontier and OminiPay Platform.• Performed updating software applications, systems implementations, and a wide-range understanding of the software development life cycle process. • Executed moderate complex PL/SQL scripts for back end validation and worked with the on activities in preparation of go-live production support changes• Performed manipulating file structures, moving files, setting permissions, vi editor, and log/issue research within Linux.• Developed front-end and back-end of web applications within Thick Client for the AutoRecon application.• Diagnosed and researched many Java, UNIX, XML and Windows processing problems and applied solutions to increase company efficiency.• Built analytical solutions and models by manipulating large data sets and integrating diverse data sources.• Performed exploratory data analysis, generated and test working hypotheses to build and define solutions to solve business problems to uncover trends and relationships.• Proactively identified and mitigated application issues: user interface, database, Central and remote application servers.• Implemented a set of comprehensive tracking processes to monitor Oraclei11, Oracle R12, and Frontier performance.• Lead and Managed data augmentation, clean up and data quality issue resolution.• Collaborated with cross-functional teams and business stakeholders including: Program Management, Release Engineering, Development, Quality Assurance, Product Management, and Support/Operations for releases of various sizes and complexities.• Completed intensive training in database fundamentals and software engineering.• Received Commitment and Accountability Reward for making significant contributions, research and providing meaningful feedback for IT projects.• Demonstrated understanding and applied application requirements during the implantation phase of projects.

• Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.• Compiled financial reports pertaining to cash receipts, expenditures and profit and loss and facilitated account closing procedures for month end, quarter end, and year end.• Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.• Reconciled company bank, credit card and line of credit accounts.• Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.• Complied an updated impact log and resolve variances within designated time frame. • Analyzed and researched reporting issues to improve accounting operations procedures.• Provided operational status and matrix information as needed by collecting and analyzing data and trends • Trained 27 new employees on accounting principles and company procedures.• Provided timely actuals, forecast and budget data for IT and corporate management.• Discovered over 100 hundred clients that had the wrong distribution amount in the system. Issue was escalated to upper management and a cleanup project was put in place to fix this problem. Received an award for Dedication and Commitment

• Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.• Processed payments due from clients and promptly contacted clients with past due payments.• Reconciled vendor statements and handled payment complaints or discrepancies.• Independently executed analytical projects supporting decisions on customer matrix and revenue.• Created detailed expense reports and requests for capital expenditures.• Created an electronic filing system for retrieving documents via scanning and hyperlinks. Decreased research time by 50%. • Balanced monthly general ledger accounts to accurately record cost and month• Generated invoices upon receipt of billing information and tracked collection progress.• Communicated with customers to identify and resolve outstanding payments.• Overseen the setup of all new hire security badges, user names/passwords, and weekly timesheet collection/data entry. • Planned and coordinated logistics and materials for committee meetings and staff events.

• Implemented QuickBooks accounting system to reflect accurate financial records.• Reconciled invoices, purchase orders, expense reports, credit memos and payment transactions• Generated invoices upon receipt of billing information and tracked collection progress.• Balanced monthly general ledger accounts to accurately record cost and month end accruals.• Reviewed federal, state and international tax returns prepared by outside accounting firms.• Developed procedures for unique situations and for day to day functions and operations• Reviewed all expense reports for accuracy and proper expense disclosure.• Entered financial data into the company accounting database to be verified and reconciled.• Communicated with customers to identify and resolve outstanding payments.• Posted receipts to appropriate general ledger accounts.• Filed and addressed employee complaints in accordance with company policies and government regulations.• Overseen compliance with generally accepted accounting principles and company procedures.• Researched and resolved accounts payable discrepancies.