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Guan Ming Lin Email & Phone Number
Director of Quality Assurance Division
at
AEWIN 其陽科技
1 work email found
@yahoo.com.tw
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✓ Verified July 2026
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Current company
Role
Director of Quality Assurance Division
Location
Taipei, Taipei City, Taiwan, Province of China
Who is Guan Ming Lin? Overview
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Guan Ming Lin is listed as Director of Quality Assurance Division at AEWIN 其陽科技, based in Taipei, Taipei City, Taiwan, Province of China. AeroLeads shows a work email signal at yahoo.com.tw and a matched LinkedIn profile for Guan Ming Lin.
Guan Ming Lin previously worked as Assistant Manager of FATP Quality Assurance Department 2 in Kunshan Plant 4 at 仁寶電腦 and Head of Field Quality Management (FQM) Department at 仁寶電腦. Guan Ming Lin holds Master'S Degree, Msc In Computer And Information Networks from 英國艾塞克斯大學.
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Email format at AEWIN 其陽科技
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*@yahoo.com.tw
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Profile bio
About Guan Ming Lin
My name is Guan-Ming Lin. You can call me Mick. I am always welcome to new events or knowledge, and this characteristic applies on my multiple tasks of job.OBJECTIVE:■ To get a position as a Director/Manager of Quality Assurance & Management/Customer Quality Engineering/Field Quality Management/Customer Service/Technical Support.STRENGTHs:■ Negotiate with customer for quality/service agreement and quality goal such as AFR…etc. Did summarise warranty claim data model and similar AFR value comparison. ■ Negotiate with customers at company point of view in order to avoid unnecessary customer claims.■ Can regularly collect related field claims data from customers, and process large amounts of data for statistics, regular analysis and field quality alert. ■ Coordinate customer audit/visit. Work with internal cross-function teams to ensure robust, closed loop on customer site visits and internal & external Audits.■ Solve problems quickly and efficiently. In my career, I worked with many stricter customers such as Nokia, Microsoft, Sony and Google. I am not only to make customer satisfaction, but also must negotiate with customers at company point of view in order to avoid unnecessary customer claims.MAJOR ACHIEVEMENT:■ Led Compal SDBG FQM department for Field Quality Management and warranty claims data analytics & negotiation to reduce unreasonable claims from warranty claims data by average 33.20%. ■ Led Compal PCBG KSP4-FATP QA department 2 for IoT Manufacture Quality Management and customer complaint handling to dramatically reduce DOA to less than 300 DPPM from over 1,200 DPPM.■ Led AEWIN QA division to dramatically reduce customer complaint cases (reduced 29.63% in 2022) to improve “Design”, ”Materials" & “Manufacture” quality, and then can make customer satisfaction.■ Led AEWIN QS team, implementing, administratoring and auditing for ISO 27001 Information Security Management Systems and C-TPAT certificate.■ Worked effectively to coordinate internal/external resources to drive field quality improvement, Customer Complaint Handling and Root Cause Analysis.■ Worked effectively to define test scope & manage and ensure the product quality in all of its development stages.■ Worked effectively to monitor, track and predict FFR trend, and then can drive quality related issues improvement.■ Worked effectively to train external service centre agents and co-operate with QAs. ■ Worked effectively to co-operate with customer service engineer and QAs in order to solve customer issues and test products.
Listed skills include Web Development, Graphic Design, Uix, C#, and 30 others.
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Guan Ming Lin's current company
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Aewin 其陽科技
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11 roles
Guan Ming Lin work experience
A career timeline built from the work history available for this profile.
Director Of Quality Assurance Division
Qisda/BenQ Group.* Report to Chief Executive Officer, managing quality-related operation for QMS workingacross IQC, IPQC, FQC, OQC, JQE, SQE, QS, GP, DQA, FAE and RMA.* Lead a 30-member quality team at least including 6 managers, 16 engineers, 8 techniciansProducts: Network Appliance, Edge AI, Server1. Evaluates production operations from a strategic level to ensure that products meet quality, integrity, functionality, and other specifications and requirements.2. To lead the quality team so as to ensure quality products been manufacture, and make sure design quality.3. Lead quality team to assures quality products and processes by establishing and enforcing quality standards and testing materials and products.4. To lead quality team & work with all relevant department on quality improvement activities.5. To lead JQE, SQE, QC, FAE, DQA, RMA to handle all quality complaint or feedback from customer & work back with internal department or suppliers to improve the quality standard.6. Prepares product and process quality reports by collecting, analyzing, and summarizing information and trends.7. IQC/IPQC/OQC & analysis to complete quality assurance operational requirements by scheduling and assigning employees and following up on work results.8. Conducted JQE team as quality contact window with customers. 9.Conducted SQE team to drive and review suppliers quality and improvement.10. Periodically reports status of quality control and operations to executive leadership and, when required, regulatory agencies.11. Responsible for customer interface, survey, audit and QBR/HBR (quality presentation, QSA/QPA…etc.), and then get total customer satisfaction.12. To lead QS team to complete internal/external audit for ISO 9001/IECQ QC080000/ISO 27001/C-TPAT.13. To lead RMA team to manage RMA processes ＆ RCA for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
Assistant Manager Of Fatp Quality Assurance Department 2 In Kunshan Plant 4
* Report to Global PC Quality Assurance Group Vice President, managing quality-related operation across JQE (Joint Quality Engineering), NPI (New Product Introduction), QA (Quality Assurance), QC (Qualiy Control), CS (Customer Service) and ORT Lab.* Lead a 80-member quality team including 6 section managers, 4 senior engineers.PCBG (Personal Computer Business Group)Products: NB (Laptop), AIO, IoTRole and Responsibility:1. Lead the quality team so as to ensure quality products been manufacture.2. Lead quality team & work with all relevant department on quality improvement activities.3. Understand customer manufacturing quality requirement & align with the business agreement.4. Handle all quality complaint or feedback from customer & work back with internal department or suppliers to improve the quality standard.5. In-process quality control (IPQC) & analysis6. Internal & external quality report & analysis so as to share with all relevant department & customer.7. Lead and support customer audit.8. Lead the company in ISO implementation & audit.9. Attend quality meeting such as QBR..etc.10. Lead the quality team to discuss with customer to define the ORT test approach for scoping, planning and executing testing.11. Lead quality team to address customer issues to internal team and drive solution for customer.
Apr 2021 - Mar 2022
Head Of Field Quality Management (Fqm) Department
SDBG (Smart Device Business Group) Products: Smart phone, IoT, Wearable, 5G module.1. Manage Field Quality Management Department resources and lead team to handle field quality activities including detect the abnormality of product quality in the field and communicate with customer and internal teams to come out actions.2. Leading team to develop accurate field return prediction models.3. Monitoring new model launch/return trend and costs statistics from quality perspective and followed up with formal reports of the results from complete monitoring as EWS (Early Warning Sensing).4. Investigate and perform "Internal/External Failure Costs Management" activities to support managing, control and reviewing.5. Recommend improvements in product quality to ensure that the corrective or preventive actions are efficient and effective controls are in place to minimise risk (for future products).6. Leading team to directly handle customer complaint & EWP (Early Warning Process) activities, and then drive products field complains & returns analysis and take improvement actions to decrease FFR (Field Failure Rate) after sales.7. Integrate a cross-sources data mining system, providing high confident risk assessments to support the better decision making.8. Leading team to measure data quality for ongoing improvement.9. Quality contract review and comments.10. Lead team to provide the technical support service & lead investigation and resolution of product quality complaints in speedy manner and be accountable for customer quality report & CAR management.11. Lead assigned customer site visits and internal & external Audits.12. ISO9001 & ISO13485 auditing & Customer Complaint handling.Major handled projects: LRR (/AFR) & RCA (/EFFA): Sony: Several ODM projects of Sony Xperia smartphoneCat: Several ODM projects of rugged waterproof smartphone 5G: M.2 & LGA module customer complaint analysis
Jul 2020 - Mar 2021
Section Manager Of Field Quality Management (Fqm) Section
SDBG (Smart Device Business Group) Products: Smart phone, IoT1. Manage Field Quality Management Section resources and lead team to handle field quality activities including detect the abnormality of product quality in the field and communicate with customer and internal teams to come out actions.2. Leading team to develop accurate field return prediction models.3. Monitoring new model launch/return trend and costs statistics from quality perspective and followed up with formal reports of the results from complete monitoring as EWS (Early Warning Sensing).4. Investigate and perform "Internal/External Failure Costs Management" activities to support managing, control and reviewing.5. Recommend improvements in product quality to ensure that the corrective or preventive actions are efficient and effective controls are in place to minimise risk (for future products).6. Leading team to directly handle customer complaint & EWP (Early Warning Process) activities, and then drive products field complains & returns analysis and take improvement actions to decrease FFR (Field Failure Rate) after sales.7. Integrate a cross-sources data mining system, providing high confident risk assessments to support the better decision making.8. Leading team to measure data quality for ongoing improvement.9. Quality contract review and comments.10. Lead team to provide the technical support service & lead investigation and resolution of product quality complaints in speedy manner and be accountable for customer quality report & CAR management.11. Lead assigned customer site visits and internal & external Audits.12. ISO 9001 auditing.Major handled projects: LRR (/AFR) & RCA (/EFFA): Sony: Several ODM projects of Sony Xperia smartphoneCat: Several ODM projects of rugged waterproof smartphone
Apr 2018 - Jun 2020
Deputy Section Manager Of Field Quality Management (Fqm) Section
SDBG (Smart Device Business Group) Products: Smart phone1. Manage Field Quality Management Section resources and lead team to handle field quality activities including detect the abnormality of product quality in the field and communicate with customer and internal teams to come out actions.2. Leading team to develop accurate field return prediction models. 3. Monitoring new model launch/return trend and costs statistics from quality perspective and followed up with formal reports of the results from complete monitoring as EWS (Early Warning Sensing). 4. Investigate and perform "Internal/External Failure Costs Management" activities to support managing, control and reviewing.5. Recommend improvements in product quality to ensure that the corrective or preventive actions are efficient and effective controls are in place to minimise risk (for future products). 6. Leading team to deep involve/directly handle EWP (Early Warning Process) activities, and then drive products field complains & returns analysis and take improvement actions to decrease FFR (Field Failure Rate) after sales.7. Integrate a cross-sources data mining system, providing high confident risk assessments to support the better decision making.8. Leading team to measure data quality for ongoing improvement.9. Quality contract review and comments.10. ISO 9001 auditing.Sony: Several ODM projects of Sony Xperia smartphoneCat: Several ODM projects of rugged waterproof smartphone
Aug 2015 - Mar 2018
Senior Software Design Quality Assurance Engineer
SDBG (Smart Device Business Group) Products: Smart phone, TabletSoftware quality management, software related activities - Monitoring / Proactive action, software quality evaluation (Risk Assessment), user trial and its activities management, participate in related ODM/OEM project meeting with customer, software test report review and release formal report to customer, EWP & ongoing field SW failures till issue closure.Major handled products: HTC Desire 310HTC Desire 510Microsoft Lumia 535HP Pro Slate 8HP Pro Slate 12Microsoft Lumia 430 Dual SIMMicrosoft Lumia 535 Dual SIMMicrosoft Lumia 540 Dual SIM
Feb 2014 - Jul 2015
Senior Software Design Quality Assurance Engineer
Products: Smart phone, TabletSoftware quality management, software related activities - Monitoring / Proactive action, software quality evaluation (Risk Assessment), user trial and its activities management, participate in related ODM/OEM project meeting with customer, software test report review and release formal report to customer, EWP & ongoing field SW failures till issue closure.Major handled products: Nokia Lumia 625Nokia Lumia 1320
Jul 2013 - Feb 2014
Software Design Quality Assurance Engineer
Product: Smart phoneSoftware quality management, software related activities - Monitoring / Proactive action, software quality evaluation (Risk Assessment), software user trial and its activities management, participate in related ODM/OEM project meeting with customer, software test report review and release formal report to customer, EWP & ongoing field SW failures till issue closure.Major handled products: Acer Liquid Mini E310 with Android 2.3 GingerbreadNokia Lumia 610 NFCNokia Lumia 510
Mar 2011 - Jul 2013
Technical Support Engineer
Facevsion Technology Inc. (Quanta Computer Group)
Product: HD Web Camera. Tier 2 Technical Support.. Provide accurate resolution to customers’ issues.. Feedback engine or process limitations to Customer Service.. Escalate issues to appropriate groups. Interface to the product group.. Provide the product training for ASPs agents. Onsite training and technology transfer to ASPs (Authorized Service Providers).. Monitor field data (call centre, repair centre), which is provided by ASPs (Authorized Service Providers).. Troubleshooting guide, FAQ creating.. Assist QA to test products.. Products Test.. Editing of test case.. Develop and enhance faceVsion’s internal/external platform in .NET.. Front end graphical user interface design.Major handled products: FV TouchCam LQ1FV TouchCam N1FV TouchCam VQ1QuLives
Apr 2010 - Mar 2011
Technical Support Engineer
Product: 3D Animation Software. Technical Support.. Solution provider to customer cases.. Feedback engine or process limitations to Customer Service.. Analyse and develop solutions to technical problems. . Interface to the product group.. Assist QA to test products.. Products Test.Major handled products: CrazyTalk: CrazyTalk4, CrazyTalk5, CrazyTalk6, CrazyTalk Avatar CreatoriClone: iClone2, iClone3, iClone4
Mar 2008 - Apr 2010
3 education records
Guan Ming Lin education
FAQ
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Quick answers generated from the profile data available on this page.
What company does Guan Ming Lin work for?
Guan Ming Lin works for AEWIN 其陽科技.
What is Guan Ming Lin's role at AEWIN 其陽科技?
Guan Ming Lin is listed as Director of Quality Assurance Division at AEWIN 其陽科技.
What is Guan Ming Lin's email address?
AeroLeads has found 1 work email signal at @yahoo.com.tw for Guan Ming Lin at AEWIN 其陽科技.
Where is Guan Ming Lin based?
Guan Ming Lin is based in Taipei, Taipei City, Taiwan, Province of China while working with AEWIN 其陽科技.
What companies has Guan Ming Lin worked for?
Guan Ming Lin has worked for Aewin 其陽科技, 仁寶電腦, Compal Electronics, Inc., Compal Communications, Inc., and Facevsion Technology Inc. (Quanta Computer Group).
How can I contact Guan Ming Lin?
You can use AeroLeads to view verified contact signals for Guan Ming Lin at AEWIN 其陽科技, including work email, phone, and LinkedIn data when available.
What schools did Guan Ming Lin attend?
Guan Ming Lin holds Master'S Degree, Msc In Computer And Information Networks from 英國艾塞克斯大學.
What skills is Guan Ming Lin known for?
Guan Ming Lin is listed with skills including Web Development, Graphic Design, Uix, C#, Php, Html 5, Illustrator, and Corel Draw.
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