* Supervise, hire, train, and coach 10 – 20 team members from service to sales team. * Increased customer service index results by 30% over a three year period by interviewing customers, analyzing the results, refining customer service standards, and training staff.* Significantly increased sales volumes year over year.* Meet or exceed branch business objectives by negotiating and executing branch business plans.* Plan and execute business development… Show more * Supervise, hire, train, and coach 10 – 20 team members from service to sales team. * Increased customer service index results by 30% over a three year period by interviewing customers, analyzing the results, refining customer service standards, and training staff.* Significantly increased sales volumes year over year.* Meet or exceed branch business objectives by negotiating and executing branch business plans.* Plan and execute business development activities, review and communicate results, and adjust tactics accordingly.Key Achievements:• Champion for Small Business for Surrey/Delta Market.• Served on the steering committee for Employee Resource Groups.• Achieved an award for active community involvement. (2016)• Present courses on an ongoing basis Show less

As a Small Business Advisor, I provided business lending solutions and helped clients choose the right combination of banking products and services. My goal is to help business owners spend less time banking and more time focusing on what they do best: Building their business. • Provided expertise to small businesses regarding credit, investment and accounts needs.• Successfully managed 200+ client portfolios, as well as walk-in clients.• Provided counsel, mentoring… Show more As a Small Business Advisor, I provided business lending solutions and helped clients choose the right combination of banking products and services. My goal is to help business owners spend less time banking and more time focusing on what they do best: Building their business. • Provided expertise to small businesses regarding credit, investment and accounts needs.• Successfully managed 200+ client portfolios, as well as walk-in clients.• Provided counsel, mentoring and coaching to 300+ small business clients on growing their business, identifying growth opportunities, sales strategies, and marketing.• Oversaw a team of 15 small business banking (SBB) customer service representatives. • Mentored and educated 40+ coworkers on promoting small business banking products.Key Achievements:* Rated third highest performing employee in BC by TD for excellence and customer engagement in 2011.* Successfully managed branch operations when the manager was absent.* Achieved Top 5% in BC for 2 years. Show less

• Provided personal business banking services such as opening new accounts and providing personal residence mortgages, lines of credits and referrals to TD’s Wealth Management Group.• Developed relationships with new clients, successfully managed 200+ client portfolios and optimized sales and services results.• Demonstrated leadership and supervision skills in the branch by actively coaching, educating and mentoring coworkers.• Successfully applied risk management… Show more • Provided personal business banking services such as opening new accounts and providing personal residence mortgages, lines of credits and referrals to TD’s Wealth Management Group.• Developed relationships with new clients, successfully managed 200+ client portfolios and optimized sales and services results.• Demonstrated leadership and supervision skills in the branch by actively coaching, educating and mentoring coworkers.• Successfully applied risk management concepts to meet clients’ financial needs.• Delivered counsel on investments, including mutual fund portfolios.• Achieved Champion Status (2007). Show less

• Filed and organized Canadian Revenue Agency (CRA) files, and posted internal jobs.• Peformed data entry and fixed data that was incorrectly entered into the computer.• Sorted and analyzed tax returns sent in to the agency.

• Performed general management duties and supervised day-to-day operations; oversaw new product development and management; handled customer relations and sales; designed and wrote sales and marketing materials; supervised and trained up to 15 employees. • Designed and wrote sales literature that was instrumental in increasing revenues 40% within one year. • Expanded customer base by 60% in one year through effective sales campaign and cold-calling.• Maintained excellent… Show more • Performed general management duties and supervised day-to-day operations; oversaw new product development and management; handled customer relations and sales; designed and wrote sales and marketing materials; supervised and trained up to 15 employees. • Designed and wrote sales literature that was instrumental in increasing revenues 40% within one year. • Expanded customer base by 60% in one year through effective sales campaign and cold-calling.• Maintained excellent customer relations, bringing in a significant amount of new business from repeat customers.• Increased sales by 200% developing and implementing marketing strategies and tactics; Executed a full marketing plan including a full restaurant renovation, revised the menu and uniforms and created a new logo.• Implemented a local store marketing and advertising campaign which included coupons and sampling.• Managed and performed all HR, budgeting, and book keeping duties. Show less

• Served as an Account Maintenance Officer and Collections Officer.• Called GST clients regarding collections. • Assisted clients with paying their bills, resolving collection issues and managed key client service issues.• Administration: filing, phone calls, data entry, account management, data upkeep, and document development.

Shift work on 411 inquiry calls. Accessed information for clients about other clients phone and address inquiries in a timely professional manner

Set up entire day in the City Park for Canada Day Celebrations. Organized events such as booths (food, children's, crafts, displays, pet shows), Planned and hired entertainers and stage shows.Recruited and trained a team of volunteers to organize the thousands of volunteers that help out on the actual day. Prepared and executed advertising and marketing.Raised funds and recruited community and business sponsors for fireworks.

Coordinated three major eventsCanada Day, International Food Festival, & Heritage DayAssisted the head coordinator with planning and executing the events.Organize the food booths, children's station, stage entertainment, craft displays, pet shows, and other activities. Recruited and trained a large team to organize the thousands of people that were coming out on the actual days. Planned and scheduled advertising, fund raising, and sponsorship for fireworks.Performed… Show more Coordinated three major eventsCanada Day, International Food Festival, & Heritage DayAssisted the head coordinator with planning and executing the events.Organize the food booths, children's station, stage entertainment, craft displays, pet shows, and other activities. Recruited and trained a large team to organize the thousands of people that were coming out on the actual days. Planned and scheduled advertising, fund raising, and sponsorship for fireworks.Performed event administration tasks in a timely fashion. Show less

Customer service: assisted clients pay their bills, managed collection and service issues.Administration: filing, document develop, and filing.