Angela Mora Quintero Email & Phone Number

Sunshine Coast, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Australia

Performed Business Analysis and Iteration Management roles for the upgrade and cloud migration of a highly sensitive database and legacy application. Created and managed the project’s Confluence spaces and Jira. Lead the project’s Sprint Planning. Highlighted and promoted Agile principles and practices. Established the project’s Agile cadence, including Stand-ups, Iteration Planning Meetings (IPMs), Sprint Reviews and Retrospectives. Lead stakeholder analysis and engagement, as well as the requirements elicitation process. Planned and facilitated workshops, including but not limited to: Technical environments design, Epics and Features elaboration sessions, Story elaboration and estimation sessions, and Risks and Dependencies. Produced highlevel technical diagrams, workflows, and dataflows. Direct Managers: Nina Laukkanen and Leon Robinson.

Brisbane, Queensland, Australia

Provided quality Project Manager and Senior Business Analyst consulting services for clients in the financial services and construction industries. Lead the design phase of a Lending Transformation Project and planned the implementation phase for 2022 delivery. Supported the discovery phase of a world-wide Human Resource Management System implementation. Coordinated a national IIBA Study Group for the BA capability, resulting in 12 Business Analysis consultants working towards their CCBA or CBAP certifications. Drafted the BA Capability Governance model including the establishment of Escient’s BA CoP (Community of Practice).Direct Managers: Brad Kerwin and Stephen Kovacs.

Brisbane, Queensland, Australia

Business Analyst acting as Delivery Manager / Iteration Manager. Managed the delivery of Small IT Changes (SITC) and Business Demand (BD) backlogs. Liaised with Digital Product Owners, business stakeholders and technical teams to identify, estimate, prioritise, and implement changes to products, internal and external websites, purchase paths, information systems, databases, business processes, etc. Managed adhoc developer and quality assurance teams in Australia, New Zealand and Thailand. Facilitated Agile ceremonies (Stand-ups, Iteration Planning Meetings or IPMs, Retros, Estimation, and Prioritisation). Coordinated User Acceptance Testing (UAT) and collaborated with internal and external release management teams for production deployment and production verification testing (PVT). Achievements: Designed and implemented reporting structures to provide visibility of the pipeline of work to Executive leadership and other relevant stakeholders. Designed and implemented governance model and prioritisation structures for the management and delivery of Business Demand and SITC (Small IT Changes) requests.Direct Managers: Brodan Crow, Charlotte Fitzgerald and Stephen Pozzebon.

Brisbane, Queensland, Australia

Liaised with business stakeholders and Digital Product Owners to understand the business strategy, identify business needs, obtain, analyse, communicate and validate requirements for changes to business processes, policies, products, websites, and information systems in the delivery of technology-based solutions. Achievements: Designed and obtained endorsement of Business Analysis Approach Template. Planned, designed, facilitated, and documented 0rganisation-wide Privacy Impact Assessment workshops. Lead Business Analysis Community of Practice (BA CoP) Knowledge Areas. Established, designed, and facilitated an internal IIBA study group for CBAP Certification. Direct Managers: Charlotte Fitzgerald and Stephen Pozzebon. Project Manager: Daniel Tanner.

Brisbane, Australia

Performed Business Analysis and Business Process Management roles on client sites as described below. Direct Manager: Michelle Bar.- CUA Credit Union Australia - IT Modernisation & Cost Recovery Programs. Iteration Manager / Senior Business Analyst (Jun 2019 - Dec 2019). Created and socialized several Business Requirement Documents (BRDs) for Cost recovery projects. Performed stakeholder engagement, elicited requirements, and facilitated workshops. Facilitated Agile ceremonies (Stand-ups, Iteration Planning Meetings, and Retros). Completed feasibility analysis for IT Modernisation projects, including Cloud Migration and Mainframe re-platform benefits analysis, risk assessment and business case development. Completed elicitation, documentation, and traceability of high-level requirements. Manager: Angela Connellan and David Peart.- Suncorp - Customer Marketplace PMO - Project Delivery Team. Senior Business Analyst / Iteration Manager (Jul 2018 - May 2019). Contributed to the standardization of industry best practices by producing templates and re-designing procedures. Produced high quality business process models and successfully elicited, analysed, and documented business and stakeholder requirements for 3 projects, including 2 new product developments. Facilitated Agile ceremonies, including Stand-ups, IPMs, and Retros. Designed and facilitated multiple workshops and analysed and communicated the corresponding outputs to key stakeholders. Worked closely with Product Owners and coordinated the engagement with third party vendors for the joint delivery of project outcomes. Manager: Cassandra Agar-Wilson.- Suncorp - Global Ecosystem of Partners Program. Senior Business Analyst / Iteration Manager (Feb 2018 - Jun 2018). Designed and facilitated discovery workshops. Facilitated Agile ceremonies, including Stand-ups, IPMs, and Retros. Produced high quality business process models. Managers: Sam Pluck and Julie Graefe.

Brisbane, Australia

As a Senior Business Analyst & Iteration Manager (Dec 2015 - Dec 2017), I Managed Project and Program backlogs for OzNome and Agriculture projects. Coordinated the estimation and prioritisation of the project scope changes. Facilitated Agile ceremonies, including Stand-ups, Iteration Planning Meetings (IPMs), and Retros. Assessed business impact of those changes, capturing, analysing, and documenting requirements and supporting the communication and delivery of requirements and impact assessments with relevant stakeholders. Successfully completed Stakeholder analysis and liaised with executive leadership to provide status reports at project and program level. Planned, designed, and completed requirements elicitation, and modelling, as well as business process design, analysis, verification, and modelling. Achievements: Proficient requirements management and modelling in Sparx Systems Enterprise Architect. Stakeholder workshop management. Direct Managers: Matt Stenson and David Lemon. Supervisors: Paul Box and Peter Fitch.As a Business Analyst (Jul 2015 - Nov 2015), I Completed stakeholder analysis and designed and implemented business analysis approach and conducted requirements elicitation and documentation. Successful completion of Systems Impact assessment, process analysis, modelling and re-design. Achievements: Requirements management and modelling in Sparx Systems Enterprise Architect. Direct Manager: Matt Stenson. Supervisors: Nick Car and Paul Box.

Brisbane, Australia

Appointuit was an Australian software company with headquarters in Brisbane QLD. In this role, I Liaised with client’s third-party vendors and IT providers, Customers (end users, including medical staff, doctors, nurses, and patients). Managed support incidents and requests escalated to second level support management. Engaged with development team and sales and marketing department or speedy resolution of requests. Diagnosed and troubleshooted integration and synchronization problems and collected evidence of technical issues for developers. Achievements: Successful management of Zendesk (customer service platform), Trello (collaboration tool) and Mandrill (mail management console). The original roll was second level support, however, I successfully managed to undertake sales and marketing roles, as well as first and second level support, sometimes simultaneously due to resourcing constraints. Direct Manager: Shaun Walker.

Industrial Distributors International Co. is an American company with headquarters in Miami USA and branches in Colombia. In this role, I Managed client accounts, developed long term relationships with customers, provided engineering, technical and sales support and consulting services in English and Spanish. Achievements: Obtained the Colombian Ports Account; Successfully managed 20 industrial customers simultaneously from Colombia and Dominican Republic; Improved English vocabulary and fluency. Direct Manager: Cecilia Olano.

Colombia

As a Systems Analyst and Implementation Engineer Angela engaged in ITIL best practices to improve management and provision of IT services. She was responsible for HP SiteScope/BSM (Business Service Managements) and NNMI (Network Node Management) platforms management, deployment, testing and configuration. In this role she gained advanced knowledge and configured and tuned HP SiteScope/BSM/NNMi platforms.

Colombia

Angela was responsible for monitoring technology services to ensure proper application and infrastructure operation (Linux, HP-UX, Windows) as well as management of availability and backup tools Grid Control and HP BSM/SiteScope and Dataprotector. As Data Centre Engineer she redesigned and configured inventory management software Racktables and documented and updated several functional procedures.

Colombia

Angela was engaged as Critical Clients Service Desk Support Officer Supervisor to manage technological infrastructure platforms (Linux, HP-UX, Windows) to ensure availability of services. She managed Avaya IP phone systems, addressed troubleshooting and IT incident requests. She successfully designed and implemented a staff motivation and teamwork reward program, improving SLA (Service Level Agreement) indicators from 75% to 97% in 3 months. During this time, she also implemented Oracle Front Office Systems in Chile, Peru, Puerto Rico and Argentina.

Colombia

As IT Support Angela was responsible for computer network design and implementation, IT support and network management.

Colombia

Angela worked as an Infrastructure Analyst providing IT support, computer network management and website content management. She gained advanced knowledge of Joombla and configured maintenance software

Master Of Business Process Management, Information Systems

Business Information Systems, Information Technology

Systems Engineering And Telematic Engineering

Diploma Of Education, Cisco Networking Academy - Network Design And Management

High School Diploma, 12