• Serving as conduit between International business units, Bottlers, SAP, TCCC and SFDC solution architects• Map, train and facilitate cross module descriptions of all available SAP products (mySAP ERP, CRM, SRM, PLM, SCM Business Suite, SuccessFactors, HANA, HR, WPB, APO, DB2, BW, BO, BI, BASIS, etc.)• Key conduit to business and bottler users within SAP for requirements, Go-Live, troubleshooting and analysis• Create SAP documentation to understanding cross module functionality, licensing constructs, and contracts to define and manage customer requirements• Managing EZ License application for SFDC licenses with bottlers and internal business units• Explain the costs, licensing models, and facilitate the process of getting licenses to clients, working with finance on the correct billing procedures for the license transfers, and support the cross charging efforts• Manage Salesforce Chatter site used for bottler & license audit Q&A• Work with upper management in negotiations, project management planning and SAP HANA and other upgrades in multiple module/product expansions

• First point of contact for all SAP and configuration issues and process improvement in all modules in the automotive industry. • Accurately and efficiently ensure the data management process for all material and order planning using the ABAP Data Dictionary for Data Elements, Table Types and Structures • Ability to facilitate and enable change management (RFC) from an objective standpoint in order to create process sustainability• Continually demonstrate an active commitment to quality and continuous improvement• Responsible for ensuring the quality and accuracy of all SAP information and data associated with materials planning and order management, including maintenance of the ERP system database• Conduct data analyses for planning and improvement in: Forecast Data, Delivery Performance, Logistics Cost Performance, Inventory Turns, and other Cost/Benefit Scenarios• Develop, write and train all levels of SAP end users in all tools, measurements and procedures• Assist Leadership in developing, implementing and maintaining company policies and procedures • Use analytical skills for process improvement and increase business performance • Effectively work with all Business Units on projects for SAP EDI/FTP, Direct Ship testing and process design, Cycle Counting program and BASIS functions• Create, update and maintain SAP requests from all functional departments (FI, CO, MM, PP, SD, PS) for increased performance in system module integration • SAP Master maintenance in Logistics (LE) and Accounting (FI/CO) for Bill of Materials, Material Master, Scheduling Agreements, Info Records, Vendor Master, Cost Centers, Cost Elements, Profit Centers and Material Requirements Planning (MRP)• Review new SAP user account requests and develop user profiles as required (BASIS)• Monitor Security Administration for all user accounts in SAP to ensure Sarbanes Oxley compliance (SOX)

• Utilize Lean Six Sigma methodology in Project Management for plant floor, inventory and warehouse operations using SAP BI, BW, BO, Qeystone and Minitab• Measurement System Analysis on rail scales uncovered over $500k in inventory loss due to scale variances• Increased inventory accuracy and system integrity by successfully leading a large team across 7 functional departments to implement a proven sustainable process in Sales and Distribution• Developed, mapped, implemented and trained across Production, Transportation, Transportation Planning, Production, Production Planning, Security and Shipping on a new Warehouse Managed (WM) STO process shipping solely through SAP via Handling Units and bypassing the AS/400 system reducing 100’s of interface issues via IDOC errors and delayed PGI issues maximizing JIT delivery• Completed Lean Six Sigma Green Belt Training in August 2012 and Black Belt Training in April 2013• Work with CI Manager and upper management to define and scope improvement opportunities• Maintain the appropriate documentation including project charter, progress updates and final reports in each phase of DMAIC• Lead Continuous Improvement projects utilizing: 5S, MSA, SMED, DMS, DMAIC, VA and NVA, SIPOC, VSM’s, etc. • Business Process Workflow and Process Mapping• Work across several departments coordinating and training employees in new and updated processes to accomplish business goals and objectives in: Quality, Cost, Delivery, Safety, Morale, and Training• Identify, lead, train and motivate key leaders in project planning, designing and controlling of new projects• Lead and executed manufacturing process improvement projects through DMAIC

• Promoted to a Lean Six Sigma Continuous Improvement Engineer position Identified through root-cause analysis issues with SLED dates and error entry reducing 100+ IDOCs monthly and timely PGIs on Sales Orders• Use SAP BI, BW, BO, Matrics (AS/400) and other tools to monitor and correct on a daily basis the IDOC transactional errors and interface issues that affect overall data integrity and the timely execution of plant transactions in WM & IM• Managed a team to reduce outstanding Finished Goods stuck in the Manufacturing Unit (MU) reducing inventory by 90% from 12,396 cases to 1240 cases (Salvage) in four weeks exceeding corporate goal of 55% and bringing the total to zero at the end of 6 weeks• Managed 600k cases of finished goods in three IM outside warehouse locations keeping accuracy above 99.5%• Managed 9+ million lbs of raw materials in WM and Outside storage addressing inventory variances and DUV variances for the Finance Group through root cause analysis• First point of contact for all Kraft Plants providing training and support to new SAP TDC’s and Insiders• Communicate/train managers, supervisors and employees on SAP processes• Daily assessments of transactional data integrity, reporting and suggest improvements through error correction in: IDOCs, Post Goods Issues, Post Goods Receipts, Consumption errors, Production errors, Shipping and Receiving errors, Process order correction for GR and GI, Backflush, Cycle Counts, inventory management, MU Sales and Export PGI• Perform month-end clean up and assist Finance in period close• Process Order creation, cancellation and reconciliation, correcting production transactions (reversing GI/GR’s, reconciling Matrics tickets and batches and interface issues to SAP, verify accuracy and PGI shipments of both RAW and RTE goods, etc.)• Supply all Kraft Foods North America Distribution Centers (DC) and Manufacturing Units (MU) with pivot table and IDOC error reports

• Managed several multi-million dollar acquired credit card portfolio’s• Gained extensive hands on experience and knowledge in asset backed securities and month end reporting requirements• Started with one portfolio and given additional responsibilities of managing a total of three portfolio’s • Execution, reconciliation, and administration of responsibilities associated with the management of asset backed securities (ABS) acquired portfolios• Completing internal/external reporting for auditors and accounting while maintaining company policy and meeting daily, monthly and quarterly deadlines• Preparation of ad hoc reporting as requested

• Assisted customers with consumable parts order requirements and inquiries• Mastered the navigation of parts manuals and the understanding of schematics for printing, cutting and folding equipment by serial number and year• Recognized by managers and customers for superior customer service• Chosen from our team to go to Heidelberg, Germany to receive a tour of our headquarters and receive 10 days specialized training• Researched part replacement issues; processed customer orders; dispatched after-hours technicians; facilitated parts returns; settled billing disputes; SAP Super User to test updates • Carried out escalated tasks on the corporate level for accounts receivable and corporate collectionsSAP Corporate Analyst• Promoted to Order Analyst Parts and Service Position • Earned the maximum offered of 2 weeks paid vacation for successfully reducing 90+ day receivables• Produced and analyzed monthly Financial Reports for all US regions• Submit approvals for new accounts using D&B• Responsible for aging reports of receivables, letters of credit, chargeback’s and account posting reconciliation• Carried out NCE regional administrative tasks for accounts receivable and corporate collectionsSAP Regional Analyst• Promoted with full relocation to a corporate position in Kennesaw, GA• Analyzed old outstanding receivables left from Legacy to SAP upgrade and recovered and collected over $50,000 in posting errors• Surpassed goals for collections on parts, service, and contracts• Responsible for accounts payable, billing, purchasing and invoicing• Assisted in the upgrade of Legacy to SAP• Account reconciliations and purchase order submission