Managed SKU creation process and "merchant comments" at item set up and throughout the lifecycle Created and entered purchase orders or executed purchase order revisions in Oracle Managed process of pre-approval samples and accurate data sheets from vendors adhering to timelinesReviewed toplines, images, and web copy to ensure accuracy and worked with Product Management Team to make modificationsMonitored and tracked purchase orders’ status per due and show dates and provided necessary updates to internal teamsManaged on-air sample process from Bowling Green, KY by completing manual and auto inter-organizational transfers and verifying they arrived in Eden Prairie, MNProvided on-air guests with weekly schedule updates and show runs, entered on-air guests into the guest log, and managed on-air guest blackout datesServed as liaison for the execution and communication of product information to internal teamsCommunicated with vendors via phone and email in a professional, accurate, and timely mannerUtilized BI launch pad, daily details, and other reporting resources to pull analysis of show, SKU, vendor, etc performance

Managed petite, dress, intimate, young contemporary, and maternity departments Supervised and lead a team of 10+ associates, wrote and administered quarterly and annual appraisals Set daily operational goals and priorities for store associatesResolved customer service issues in a professional manner and ensured every associate provides outstanding customer serviceMotivated associates to introduce and solicit customers to sign up for store credit card and email programsMerchandised new product as it arrived and completed floor moves according to merchandising standardsOpened and closed store following company procedures Continued sales associate duties

Ensured each customer received outstanding service by aiding in locating merchandise in store, processing special orders, answering questions, and providing information on procedures and policiesExecuted the daily operational goals, and priorities assigned by store management, including markdowns, sale sets, and etc. Introduced and encouraged customers to sign up for store credit card and emailCreated an engaging shopping environment by upholding merchandising and store cleanliness standardsProcessed sales transactions, returns, and credit card payments

Assisted key shop, alarm, and card access system clients Updated and maintained FileMaker Pro, Compass, and CCure databasesAnswered business telephone and directed callers to appropriate personnelManaged reception area Trained four new customer service assistants

Designed and implemented the Intro to Cheerleading programTaught cheerleading techniques and routines to preschool, elementary, and middle school girls