Angela Poole Email & Phone Number

Chicago, Illinois, United States

• Configure components for electric equipment (Vista and PME) for engineers to draw per customers specifications. • Perform weekly audits on order requests of Product Specialist to ensure pertinent information is not missing for shipment.• Manage company software licensing and conduct company information verification.• Manage the order audit process and communication to the Sales Support Manager of any possible errors on orders that may affect shipment.• Run all status reports… Show more • Configure components for electric equipment (Vista and PME) for engineers to draw per customers specifications. • Perform weekly audits on order requests of Product Specialist to ensure pertinent information is not missing for shipment.• Manage company software licensing and conduct company information verification.• Manage the order audit process and communication to the Sales Support Manager of any possible errors on orders that may affect shipment.• Run all status reports for meetings of all past due orders.• Manage project plan for weekly meetings on account activities.• Manage product projects and validate project updates with all Product Specialist.• Facilitate new employee product training• Perform change order system audits, and create the customer specification packages based on the customized orders Show less

Skokie, Illinois, United States

• Investigated perspective client’s background and financials to ensure company is not a possible risk to Midland.• Reviewed drawings while providing assistance to customers in determining which parts are to be ordered.• Provided pricing and quotes on all parts and assemblies. • Worked closely with Shipping department to forward items to customers that are of an urgent nature and to resolve shipping errors.• Responsible for logging all shipping, quality, entry errors which have… Show more • Investigated perspective client’s background and financials to ensure company is not a possible risk to Midland.• Reviewed drawings while providing assistance to customers in determining which parts are to be ordered.• Provided pricing and quotes on all parts and assemblies. • Worked closely with Shipping department to forward items to customers that are of an urgent nature and to resolve shipping errors.• Responsible for logging all shipping, quality, entry errors which have caused the customer to reject a part. Resolve all errors that have caused delays with customers receiving their items.• Collaborated with Quality Assurance Manager and project teams to implement and improve approaches and services.• Collaborated with warehouse and shipping to resolve defects and other related issues that can cause product returns or delayed shipments.• Performed and reported on internal compliance audits and assessments. • Reviewed corrective action plans and evidence of implementation, as necessary.• Traced history of items to determine reasons for discrepancies between inventory and stock control records and recommend remedial actions to resolve discrepancies.• Determined work procedures prepares work schedules and expedite workflow.• Ensured that inventory is adequate to meet customer needs, suggest inventory changes and ensure accurate inventory control and record keeping.• Developed and maintain relationships with customers to ensure their continued satisfaction.• Created a proactive culture of safety throughout the department. Hold team accountable for ensuring that all require safety training. Show less

Northbrook, Il

Senior Account Manager 2011 - 2018• Created, propose, and implement systems for near real time status updates dissemination directly to clients upon production or distribution delays, allowing them to automatically throttle their production in response to unforeseen delays.• Managed field time-sensitive communication on HAZMAT incidents and product loading issues, verifying the nature of product spillage and truck or rail car condition, informing compliance management of… Show more Senior Account Manager 2011 - 2018• Created, propose, and implement systems for near real time status updates dissemination directly to clients upon production or distribution delays, allowing them to automatically throttle their production in response to unforeseen delays.• Managed field time-sensitive communication on HAZMAT incidents and product loading issues, verifying the nature of product spillage and truck or rail car condition, informing compliance management of incidents, minimizing danger to public or clients. • Worked with Internal Sales and Transportation departments to maximize seamless execution product delivery, including emergency, urgent orders and potential non-deliveries by offering transport options, cost savings, resulting in client retention.• Performed the role as Subject Matter Expert (SME) on essential policies and procedures, training new employees and cross-training department members to provide back-up service. • Communicated frequently to resolve complaints by timely detailed documentation, nonconformance monitoring, reducing numbers of services failures by 30%.• Scheduled plant production of urea reagent accordance to customer forecast demands.• Identified and report at risk accounts with escalation to Sales team and allocating appropriate resources where required.• Handled top 10% revenue generating industrial accounts.• Managed numerous accounts concurrently and strategically.• Created a 369 workplace that sustains employee morale, commitment and retention.Senior Customer Service Representative 2005 - 2011Customer Service Representative 2000 - 2005 Show less

Korea, Ft. Stewart, Ga And Germany

Served as Non-Commissioned Officer of training Nuclear Biological Chemical of the largest Army training installation HHC 828nd BSB in Hohenfels, Germany for 200 soldiers. Established training and development while provided formal and informal training as required.Provided detailed and realistic training to soldiers in form of a classroom lecture, demonstrations, practical application, drills and exercises. Conducted basic moderate and detailed maintenance and testing of all chemical… Show more Served as Non-Commissioned Officer of training Nuclear Biological Chemical of the largest Army training installation HHC 828nd BSB in Hohenfels, Germany for 200 soldiers. Established training and development while provided formal and informal training as required.Provided detailed and realistic training to soldiers in form of a classroom lecture, demonstrations, practical application, drills and exercises. Conducted basic moderate and detailed maintenance and testing of all chemical response equipment, while maintaining monthly records. Developed Nuclear Biological Chemical lesson plans for defense actions and procedures.Maintained 100% accountability for protective suits, gas masks, boots, Chemical Agent Monitors (CAM) and AN/VDR-2 valued at $5M. Ensured team readiness by conducting decontamination field exercises while training to wear and use protective equipment during (simulated) exposure to agents such as sarin, chloropicrin, anthrax, botulism and nuclear reactions. Mentored and led 4-6 soldiers within my unit on tasks that were handed down by the platoon sergeant. Enhanced soldier’s individual and professional growth by developing them into independent decision makers. Counselled soldiers on job performance and developed strategies for improvement as needed. Developed camaraderie between soldiers to fortify a relationship between non-commission officers and junior enlisted. Show less