Angela Rhoads Email & Phone Number

Lebanon, Mo, Us

Sunrise, Fl, Us

Sunrise, Fl, Us

Here at Interim HealthCare, we proudly provide compassionate, comprehensive care to our patients. If you or a loved one is facing an important decision about hospice care or needs additional home care services, please visit our website to learn more: www.interimhealthcare.com. I am incredibly proud to join the Interim HealthCare team, and to provide world-class support to our network of hospice franchise owners. By providing them with highly refined standards and procedures honed over many decades, and helping owners navigate ever-changing regulations around hospice and home care, I am proud to help free our owners to focus on what is most important -- taking care of patients. Specialties: Hospice Care Providers, Home Health Providers, Hospice Operations, Home Health Operations, Hospice Regulations, Home Health Regulations, Hospice Franchises, Home Health Franchises

Sunrise, Fl, Us

Here at Interim HealthCare, we proudly provide compassionate, comprehensive care to our patients. If you or a loved one is facing an important decision about hospice care or needs additional home care services, please visit our website to learn more: www.interimhealthcare.com. I am incredibly proud to join the Interim HealthCare team, and to provide world-class support to our network of hospice franchise owners. By providing them with highly refined standards and procedures honed over many decades, and helping owners navigate ever-changing regulations around hospice and home care, I am proud to help free our owners to focus on what is most important -- taking care of patients. Specialties: Hospice Care Providers, Home Health Providers, Hospice Operations, Home Health Operations, Hospice Regulations, Home Health Regulations, Hospice Franchises, Home Health Franchises

Sunrise, Fl, Us

Pennsauken Township, New Jersey, Us

BAYADA's Center for Integrative Care is an office created to connect technology, processes, and resources to deliver a seamless, client-centered, responsive culture for the communities we serve. The office partners with offices across all of BAYADA's specialty practices to recognize the holistic needs of our clients and facilitates ongoing and additional services within the community.Launched Center for Integrative Care across 6 post-acute care settings in BAYADA’s Philadelphia market resulting in 5 times the collaboration and internal referrals with an average of $1.3M yearly estimated lifetime value of clients in this market.Responsible for BAYADA Touch Office, a call center with direct outreach to clients in the Philadelphia market with a focus on client experience and identification of ongoing needs.Led cross-discipline team in the ongoing evolution of the Center for Integrative Care with an eye toward a 90-day post-acute care offering including home health, home visiting physicians, mail order pharmacy, hospice and home care.Served on the leadership team of the enterprise Quality and Safety team, Enterprise Operations Integration Team, Enterprise Technology Committee.Assumed responsibility for quality analytics for the organization with responsibility for the enterprise risk management dashboard.

Tampa, Fl, Us

Member of product management leadership team setting strategic direction and roadmap encompassing EHR and Interoperability solutions across the ambulatory platform. Oversee platform ownership for the Prime Suite and SuccessEHS product platforms.Develop business cases based on competitive analysis, customer surveys and industry trends in support of existing product roadmaps and potential new product investments. Present to Greenway Health executive team and board of directors.Instituted 3-pillar strategy encompassing quality, content and timely releases to reinforce business and boost customer confidence and satisfaction.Led implementation of Clinical Centers of excellence to align workflows and increase efficiency for clinical development across the three Greenway Health core platforms.Established and chair the Prime Suite Product Council comprised of Sales, Support, Services and Development leadership. Review overall health of the Prime Suite business from marketing to product delivery.Spearhead ONC certification efforts for Greenway Health across the portfolio, aligning and monitoring development. Analyzed regulations and surveyed customer to prioritize development and optimize workflows.Provided interim leadership to the Technical Business Analyst team and guided transition from development to the product management department.Nominated by executive team and selected as one of 30 leaders across the Vista Equity Partners portfolio to participate in HPLP (High Potential Leadership Program) Class 7.0.

Atlanta, Ga, Us

Promoted to national leadership position in clinical operations for all business lines after successfully stabilizing the Hospice Tier 2 Help Desk, re-establishing training team, and collaborating with operations on approach for process improvement and implementation.Built a high-performing One Gentiva Continuous Process Improvement team from individuals with diverse backgrounds. Within 4 months, the team had worked together to meet and/or exceed all team goals.Established Forms Committee and lead team to review and revise over 60 forms in a two-month time period. This included updates for regulatory changes and integration of best practices for both home health and hospice.Defined One Gentiva Integration approach. Integrated 39 hospice locations and completed the process one month ahead of project completion date. Integrated 35 home health locations and completed integration on schedule.Lead and refocused training teams for home health and hospice including the creation of learning opportunities that address multiple learning styles and needs through live, virtual training opportunities, structured asynchronous training, and self-service tutorials available through The Virtual Mentor.Sponsored the creation and delivery of a series of refresher trainings to support post-implementation process improvement efforts following the rollout of GentivaLink, a point of care software, to the home health business.Presented "How to Manage Provider Impact in 2014: Hospice Billing Changes -- Strategies for Managing Provider Impact" at the 2014 National Association for Home Care & Hospice Conference.

Atlanta, Ga, Us

Work closely with Vice President, Clinical for the hospice division to review upcoming initiatives, create a roadmap of projects, and plan and execute training and implementation plans.*Organized the Hospice Process Committee and facilitated the inaugural meeting to review and revise the Referral to Admission process. After ratification, created and executed the implementation plan including branding, marketing the change, definition and delivery of education, and integration of changes into ongoing education.

Atlanta, Ga, Us

Provide multi-faceted support through the Tier 2 Hospice Help Desk and Hospice Education team. Plan and execute Horizon Hospice upgrades while minimizing down-time and impact of updates. Collaborate with business leaders to introduce hospice technology roadmap, define focus for support, and create new education programs focusing on compliance and best practice use of software.*Formed and led cross-functional, cross-reginal team to define standard process, developed and educated communication plan for all levels within the business, developed and provided courses for all disciplines impacted by change in a 3-month time frame.*Reduced the Hospice Tier 2 backlog from 600 to 60 in 4 months with 90 percent of tickets closed within 72 hours.*Created a roadmap for Horizon Hospice upgrades focusing on reducing the impact to the business operations. Have successfully collaborated on quarterly Horizon Hospice releases while reducing down time for the install from 48 hours to less than 12 hours.*Collaborated with Financial Service Units to transition to the use of standard McKesson claim formats, review of payer rules to facilitate revenue generation and billing, providing education to FSU staff contributing to the reduction of additional claim edits, AR on Bill Hold, and dollars in RTP.

Irving, Texas, Us

Manage product suite that encompasses registration, scheduling, clinical point of care, and revenue cycle management solutions. Direct definition and planning for new offerings and support legacy product revenue. Execute on customer interoperability strategy. Head 9-member team and oversee expense / R&D budget.* Formed relationships across the internal matrix that fostered collaboration. Decreased releases per product and implemented a standard release cadence that paralleled the regulatory schedule.* Joined Business Analysts, Product Managers, Engineering, and Regulatory Analysts in sprint planning and story requirements sessions. * Selected to deliver the keynote address on the “Strategic Roadmap” at the National Users Conference. Complimented by customers on ability to communicate technologies in layman’s terms.* Directed affiliate/business partner relationships and served on HCTAA council. Conducted roadmap meetings to analyze shared customer products, initiating new updates to advance legacy products.* Established product pricing and worked closely with marketing to design branded sales messaging and education. * Co-sponsored the Horizon Homecare Advisory Council.

Irving, Texas, Us

Charged with newly created role to promote organizational effectiveness and align cross-functional stakeholders with critical launch objectives. Set up the structure and parameters for the Product Manager position (ultimately promoted into).

Irving, Texas, Us

Architected 13-member team, mentoring and coaching award-winning employees. Defined benchmarks and instituted the 1st customer scorecard. Innovated a popular web-based training service that secured a 90% retention rate. Supported revenue growth and administered budget.* Designed and sold an end-user education product for large implementations. Assisted sales efforts offering product demonstrations and planning guidance.* Traveled 80% of time as Management Sponsor for multimillion-dollar implementations, garnering client champions.* Assisted sales development efforts and provided insight on packaging services that helped improve revenue.

Irving, Texas, Us

Orchestrated full-lifecycle internal and user conference training in response to unexpected shift in healthcare reimbursement. Constructed operation plan for each component of learning, elevating industry, regulatory, and product knowledge. Honored with 2 “Group President’s Awards” and 2 “Keystone Awards” for integral contributions to the organization.* Reported progress and risk assessment on project tasks, and helped launch teams with release schedules and product delivery.* Led the upgrade of education for service packs and crafted detailed documentation and product planning that streamlined system.

Irving, Texas, Us

Springfield, Mo, Us

Education record

Bs Ed, Business

Mba

Education record