Angela Riggs (She/Her) Email & Phone Number

Santa Barbara, CA, US

• Sonos’ mission is to deliver the ultimate listening experience by reinventing home audio for today and for the future. As Engineering Manager of the Cloud Platform team, I lead a team of engineers who are responsible.
• Focus on team impact and strategic alignment with company goals, resulting in a high-performing service team that is able to successfully deliver in dynamic and rapidly changing organization
• Support individual career growth through coaching and mentoring, providing candid feedback, and offering relevant technical and leadership opportunities
• Drive project management and delivery for critical multi-team initiatives, including our API Gateway migration and enabling pre-production testing for our Music Service Partners
• Create a high-impact engineering culture by leading with empathy, championing diverse perspectives, and creating an environment where engineers are empowered to take ownership of their work
• Help lead cost-down initiatives to support financial stability, with a short-term focus on AWS logging practices and reducing DataDog custom metrics, and a longer-term focus on explicit cost management across the org

Santa Barbara, CA, US

• Developed and launched an incident response process for the Platform Organization to support our May 2024 app refresh, which relied more heavily on new content services within the org
• Led delivery of an SLO/SLI strategy that encouraged a smaller number of data-driven SLOs and SLIs that can be more easily maintained through automation
• Built a team culture that focused on individual growth in order to support team success, leading to a team that executed with confidence at high quality
• Supported our Early Talent intern program through interviewing, team placement, and inviting ongoing feedback from interns, mentors, and managers
• Amplified impact through the software organization by encouraging cooperation and collaboration across teams
• Partnered within the Platform Quality group to define, communicate, and implement the quality strategy across the software organization

Austin, Texas, US

• A late-stage unicorn startup, The Zebra was an insurance comparison site whose goal was to simplify insurance shopping. I led a team of quality engineers across multiple cross-functional teams to help support the.
• Led a team of quality engineers through a culture of transparency, trust, and continuous feedback, fostering career growth that led to internal promotions and successful role transitions
• Drove adoption of Acceptance Test-Driven Design in order to improve ownership of service automation and support an automation-first testing approach
• Redesigned our interview process to create a more transparent and supportive candidate experience
• Partnered with executive leadership to guide the company’s Agile transformation with care and strategic insight, focusing on effective change management
• Shaped quality engineering strategy through collaborative roadmap development, aligning cross-functional teams around shared quality objectives and measurable outcomes

Portland, Oregon, US

• Instrument was a full-service creative agency focused on digital branding and innovative experiences. I launched the company’s inaugural Quality Engineering department and transformed the company’s understanding of.
• Founded and scaled the quality engineering practice, collaborating across product teams to implement modern quality and testing strategies for high-profile clients including Google, Twitter, and Pinterest
• Created an inclusive engineering culture through mentorship and sponsorship, emphasizing technical excellence while ensuring team members could succeed and grow
• Improved predictability of team delivery by integrating quality engineering practices into early development stages, leading to consistent sprint completion and fewer production issues
• Improved project planning for producers and strategists by expanding the discovery processes to include comprehensive quality considerations such as testing requirements, risk analysis, and quality deliverables

Portland, OR, US

• Jama Software provided end-to-end tracing for requirements and testing with an emphasis on compliance and risk mitigation. I redefined and launched a cohesive release management process, which had previously become.
• Led the Release Management process for monthly releases to cloud customers and semi-yearly releases for on-prem customers
• Reduced the amount of time required to prep for releases and get consensus on go/no-go decisions by establishing lightweight, scalable processes
• Created templatized workflows that defined RACI breakdowns, added timeline requirements, and eliminated duplicate work across teams

Portland, OR, US

• Vacasa was a full-service vacation and property management company whose product side included an engineering organization. I helped establish our QA platform team to standardize quality practices, support embedded.
• Created and launched our company-wide incident response program, which improved our ability to manage and resolve major incidents through transparent communication and clear ownership
• Served as Incident Commander for multiple critical incidents, which included bringing in incident responders, facilitating discussions, and keeping stakeholders appropriately informed in order to drive timely and.
• Defined and adopted production-ready requirements for the software organization related to quality, testing, and release management practices
• Created QAE and SDET career ladders, which helped strengthen and clarify our hiring and promotion processes

Portland, Oregon, US

• Metal Toad was a software consultancy that offered branding, managed services, and product development services. Being part of a growing, fast-moving company gave me many opportunities for leadership and growth - in.
• Awarded 2017 Above & Beyond in recognition of being a role model for curiosity and driving quality and testing improvements for the company
• Improved developer experience through process optimization, technical mentorship, and creating a collaborative feedback culture
• Partnered with engineering teams to implement test automation, accessibility testing, and static code analysis, resulting in improved code quality while maintaining team autonomy
• Worked with product and engineering leadership to define the quality engineering strategy and roadmap for the company

Portland, Oregon, US

During my time as a developer intern at Metal Toad, I gained professional and technical experience through: - Site-building and theming Drupal 7 & Drupal 8 websites for client and internal projects- Contributing to creating a Drupal update script for internal use with Node.js and AWS- Contributing to Swift development for a client tvOS app- Creating.

Portland, OR, US

• Peninsula Children's Learning Center is a non-profit center in North Portland, with a mission to provide quality care and early childhood education to members of our community. As an early childhood educator here, my.
• Creating and teaching curriculum for student cohort age 3-5
• Communicating in person and through email with parents, ranging from daily summaries to planning short- and long-term goals for progress
• Focus on building social-emotional skills and academic development through play-based learning.

Burbank, CA, US

• The Disney Reservation Center (DRC) is a fast-paced, high-volume call center, and often the first point of contact for visiting Guests. During my time at DRC, my role included:
• Engaging with Guests through phone conversations, LiveChat messaging, and Kana email services.
• Supporting Guests through creative problem-solving and independent handling of challenges and escalations.
• Focus on building lasting, positive relationships between the company and Guest.

Javascript Bootcamp

Bachelor Of Science - Bs, Elementary Education