Angela Risner Email & Phone Number

Grand Rapids, Mi, Us

Irvine, Ca, Us

Irvine, Ca, Us

The client, a Fortune 100 investment company, sought an experienced technical writer to create policies and procedures for a department. The department identified 26 areas in which they needed documentation of the who, what, and how of their work processes. I worked with the SMEs to create new and modify existing policies, procedures, and work instructions. I used MS Word, as well as worked with the client's proprietary technology.

Wayne, Pa, Us

The client, a Fortune 500 multinational payment card services corporation, needed a blended learning approach to a program that was ILT before the pandemic and vILT currently. The design of the new approach was to convert a majority of the content to eLearning courses. Working with the main facilitator of that program, I designed and started development on one of the ILT portions identified to become an eLearning course. I used Vyvanse and Articulate Rise. The budget for the project was cut and I was released.

I provide learning strategies for small-to-medium-sized businesses. As your business grows, it's important that your employees receive consistent information and training across the board. Services include:Instructional Design • Technical Writing • eLearning • Facilitation • Train-the-Trainer • Leadership Development • Organizational Development • Change Management • Process Improvement• Needs Assessment • Undercover Trainer • FormsClients include(d):• Signature Worldwide• Healthy & Safety Institute • City Barbeque

Grand Rapids, Mi, Us

Consumers Energy's IT Vendor Management team engaged Enlighta Govern as a vendor management solution. The project was in development for months before I was recruited to create user guides for each module utilized by CE. The launch was set for a couple of months after I started, I dove into the software, learning the steps for each process. I designed, developed, and facilitated training sessions for CE IT employees and their suppliers. In addition, I:• implemented processes, procedures, and work instructions• created and executed communications to senior leadership

Westborough, Massachusetts, Us

Assigned to a Fortune 500 financial company, I developed work instructions for the transition to Workday Learning. I reviewed and tested content for accuracy. In addition, I designed an eLearning introductory module for new team members.

Grand Rapids, Mi, Us

Stryker's new initiative was to create a global policy portal. I was hired as a contractor initially to assist each department in transferring their current quality documentation from an older system to the new portal on the internal site. As I worked with senior leadership, I was asked to create processes, procedures, and work instructions for Stryker's Indirect Channel global quality program. To do this, I collaborated with divisional and functional teams in Amsterdam, Brazil, Singapore, and Switzerland.

Hanover, Md, Us

The Instructional Design team is made up of four direct employees and four contractors. Meijer's eLearning courses needed to be reviewed and updated. While at Meijer, I analyzed the current eLearning modules to determine if the material was current and appropriate. I identified and implemented blended learning solutions, including designing and developing new courses for the retail employees. I created and published technical documents for the conversion to Workday ERP.

Decatur, Michigan, Us

Special-Lite, Inc. manufactures custom products such as commercial entrance systems, interior aluminum frames, and restroom partitions. Though my official title was Training Manager, the actual role for which I was hired wore many hats:• Instructional designer• Technical writer• Facilitator• eLearning developer• Curriculum architect• Project manager• Process developer• Change leaderWhile at Special-Lite, I:• Developed installation instructions for LiteSpace, a demountable internal aluminum framing system used to create office spaces, conference rooms, and other types of rooms. • Created an employee onboarding program for Sales & Marketing.• Established processes and procedures for requests for training, tours, and special samples.• Facilitated product training for new hires.• Led plant tours for new hires.

Portage, Mi, Us

IFPTI, a non-profit company, designs competency-based solutions for public and private sector food protection professionals. Grants from FDA, AFDO, IFSH, NEHA, and FSPCA drive IFPTI's curriculum development.While I was at IFPTI, I:• Oversaw redevelopment of the Fellowship in Food Protection program, a leadership development program for food protection professionals. • Led cross-functional team of 5 industry SMEs and 3 – 5 IFPTI team members in developing experiential learning content in master’s level yearlong course, including management of meetings, team assignments, scheduling, and progress reports. • Established project timelines, project milestones, and SME expectations. • Designed and developed instructor manuals for 17 competency areas.• Analyzed content to ensure it matched competencies.• Educated SMEs on instructional design methodology, including identification of learning objectives, content flow, and evaluation of content.• Created simulations using a fabricated island, where Fellows will establish an Integrated Food Safety System (IFSS).The original Fellowship in Food Protection program was lecture-based. The decision to redesign it to be more experiential was made before I was hired. I took the project over when it was still in early development. The program includes three week-long onsite sessions, during which Fellows attend seminars on topics such as Analytical Skills, Written Communication, Interpersonal Skills, Policies and Administration, Leadership, Facilitation Skills, and more. I worked with my SMEs, who were all leaders in food protection agencies, to create active learning exercises that reflected real-world scenarios the Fellows would be facing as they progressed through their careers.I managed the project through Trello and SharePoint.

Dublin, Ohio, Us

I created an eLearning course for their catering employees. In addition, I created the Catering SOP Manual.

Frisco, Texas, Us

I reviewed and edited 32 OSHA 10/30 courses for content and clarity. I developed storyboards from existing content to identify gaps and created content to address those gaps.

I created resumes for all levels of employment. I identified and implemented the best resume style for each client. In addition, I created engaging content for the client's LinkedIn profile.

Dublin, Ohio, Us

I designed and developed instructor-led training modules for hotel personnel.

Delaware, Oh, Us

Nationwide Bank moved to a new digital banking platform. I designed the curriculum for the deposits portion of the new digital bank platform training.

I provided consultative guidance on technical solutions for an LMS and course authoring tools. In addition, I designed and developed blending learning solutions focused on customer service.

I'm an avid reader who's always looking for new authors. I found that reading reviews on Amazon was a great way to find new books. After some time, I started writing my own reviews. Other Amazon shoppers found my reviews to be helpful, which resulted in Amazon inviting me into their Vine program. At one time, I was ranked as a top reviewer on Amazon, regularly placing in the 1600 range (out of a rank of over 18 million reviewers.) I am contacted daily by authors who want to send me their books for free in return for an honest review on both Amazon and GoodReads. I've been lucky enough to form some great professional relationships with my new favorite authors and receive ARCs (Advanced Reader Copies) from them for review. I'm also contacted by innovators who would like to have me review a product that they sell. From the Amazon website:Amazon Vine™ invites the most trusted reviewers on Amazon to post opinions about new and pre-release items to help their fellow customers make informed purchase decisions. Amazon invites customers to become Vine Voices based on their reviewer rank, which is a reflection of the quality and helpfulness of their reviews as judged by other Amazon customers. Amazon provides Vine members with free products that have been submitted to the program by participating vendors. Vine reviews are the independent opinions of the Vine Voices. The vendor cannot influence, modify or edit the reviews. Amazon does not modify or edit Vine reviews, as long as they comply with our posting guidelines. A Vine review is identified with the green stripe Customer review from the Amazon Vine™ Program.You can see my Amazon reviews via the RSS feed below.

Campbell, Ca, Us

Marathon's Transportation division wanted to train their current on-the-job trainers to be instructional designers. Marathon invited the authors of The Six Disciplines of Breakthrough Learning (The 6Ds) to speak before I started. I designed and developed a learning architecture using The 6Ds methodology, linking learning experiences to Marathon's strategic goals. I established and implemented learning standards for both instructor-led training and eLearning modules.

Dublin, Oh, Us

Cardinal Health is a Fortune 21 company that improves the cost-effectiveness of healthcare. As the business behind healthcare, Cardinal Health helps pharmacies, hospitals and ambulatory care sites focus on patient care while reducing costs, improving efficiency and quality, and increasing profitability. Cardinal Health employs more than 30,000 people worldwide.Designed, developed and facilitated instructor-led training and supplemental materials for SAP finance module end users. Interviewed SMEs to ensure quality of course content and identify desired outcomes. Designed, developed and deployed eLearning for SAP end users. Designed simulations, work instructions and quick reference guides for end users. Documented processes for internal customers. Communicated system outages. Provided second level IT support to end users.• Designed and developed technical learning manuals for SAP Record-to-Report finance modules.• Designed and developed simulations for SAP Treasury end users.• Tools used included Ancile uPerform, myLearning LMS, MS Lync, MS SharePoint, GoToMeeting, SAP Finance, TechSmith Snagit. Cardinal Health has a large training and instructional design function. I was hired in to an existing position to facilitate training for the end users of the Financial Accounting SAP system. This training was strictly systems-based. I took the existing training materials and redesigned facilitator guides with scripts so that anyone could walk in and teach the courses. I created participant guides that featured step-by-step instructions as well as screenshots, which enabled them to be used as references. Cardinal also uses a system called uPerform, which records your actions on the computer and generates simulations for systems training. It also organizes the information into work instructions. I created ten of these for the Bankruptcy group, who was just ramping up to the SAP system.

Dublin, Ohio, Us

Created eLearning courses using Wendy’s training methodology for management-level employees. Designed visual training aids (VTAs) and product build cards for use in Wendy’s restaurants. Assisted with identification of competency levels and behaviors for each restaurant position. Mapped training to Wendy’s competencies to ensure that training programs met the needs of positions. Collaborated with field training personnel to identify training gaps. Managed projects assigned to external vendors performing eLearning development functions. Participated in restaurant training, including rollout of new image activation. • Developed and implemented 3-Phase Training, a 10-week training course, for new restaurant managers.• Designed, developed and implemented management training courses using blended learning approach of instructor-led, in-store and eLearning training solutions.• Collaborated with Voice of the Customer program leaders to design and implement training.• Tools used included Articulate Studio, SumTotal LMS, Adobe Connect, MS PowerPoint, MS Project, MS Excel, TechSmith Snagit.Because there are over 6000 Wendy’s locations, the instructor-led classes and leader-led on-the-job activities would need to be facilitated by regional trainers and training store managers, so there was a lot of Train-the-Trainer involved. Wendy’s training model is a version of the Tell-Show-Do-Apply model, so the new manager would shadow a manager first and then be observed doing the job. Besides learning about labor, waste management and forecasting, activities led new managers through the Johari Window model, problem solving, giving and receiving feedback, and more. I also worked on several eLearning courses. Wendy’s used Articulate for the development of the courses, which were then deployed through the SumTotal LMS.

After blogging for four years and learning about blogging conferences such as BlogHer, I decided to start my own blogging association. I wanted to engage with other bloggers and develop best practices. I started the Ohio Blogging Association and became its Executive Director. Through networking, I engaged Cleveland bloggers as well as Columbus bloggers to fill out leadership positions in the group. As I blogged less and less, I turned the association over to my Cleveland president. It is still thriving today.From the Facebook page:The Ohio Blogging Association serves the Ohio bloggers in many capacities. We provide events for networking opportunities. We also demonstrate best practices as well as provide advice on many parts of blogging, such as platforms and marketing.We are a non-profit and are supportive of local businesses. We are looking for volunteer opportunities.

Cleveland, Ohio, Us

WWR is a creditor’s rights law firm providing legal representation and collection services. • Conceived, designed, and implemented the continuing education program known as WWR University.• Designed and facilitated interpersonal skills classes focused on employee development of Emotional Intelligence. • Administrator for Element K LMS.• Met with partners, attorneys, managers, and supervisors to ensure effectiveness of training programs.• Facilitated new hire orientation.• Attended professional conferences.• Traveled 75% of the time.At the time that I started there, the corporate trainers assisted with employee onboarding and taught some Microsoft Office courses. They developed courses as the firm needed them. The partners at WWR realized that it was time to focus on more than just systems training. What they needed was a training program to address interpersonal skills. Based on the principles of Emotional Intelligence, Weltman University was born. The four of us in the Corporate Training department took on the instructional design of over 40 courses in three months. The majority of these courses were instructor-led, as there were restrictions as to what programs the call center associates could have on their computers due to the sensitive nature of the client’s content. Each course was delivered in 90 minutes. They covered topics such as Listening Skills, Getting Things Done (based on David Allen's landmark book), Personal Career Development, Emotional Intelligence, Communications Skills, Customer Service, Time Management, and Coaching. I developed many eLearning courses at WWR. The eLearning courses were developed and deployed through our LMS, Element K. I partnered with our compliance partner attorney as a SME for the content. Because the call center associates could not have sound or flash on their computers, the finished courses were similar to what Articulate produces.

Pacer International is a leading provider of freight transportation and logistics solutions.* Designed, developed and implemented departmental classes.* Identified department training needs and requirements.* Facilitated new hire orientation.* Maintained departmental documentation according to ISO 9000 procedures.* Performed internal audits.* Managed day to day activities of a team.* Met with customers and vendors.* Attended professional conferences.During my first six years, I was again called on to mentor new hires in my department. I developed my own training materials,including exercises. During that time, the company went through the process to achieve ISO 9000 certification. I assisted by developing a process and procedures manual for my department, with work instructions and process maps. In 2001, my department was large enough that a dedicated training position became possible. I was asked to take that position and given carte blanche to create a training program that would onboard new hires as well as identify and prepare those ready to be promoted. Over time, the departmental trainers were consolidated under the umbrella of HR. The trainers took over much of the employee onboarding process from HR, including sessions about the company structure, general logistics, and systems training. In addition to this training, I took over the majority of the Microsoft Office training, including three levels of MS Word, three levels of MS Excel, and two levels of MS PowerPoint. This was the only training purchased from an outside vendor (Element K.) I also facilitated our Hazardous Materials and Process Mapping classes. I was the only trainer who was also a Quality Manager. I was responsible for creating and maintaining hundreds of departmental documents that detailed out our processes and procedures. I also performed internal audits, including random sampling, to ensure we were at a state of constant readiness for external audits.

Columbus, Oh, Us

After graduating from Capital University, I decided to take at least a year off before attending graduate school to continue my study of music. I started out working for Limited Credit Services (now Limited Brands) as a customer service representative. Limited actually had a full-time trainer, but that position was utilized for formal classes rather than on-the-job training. After I had been in my position for a couple of months, my supervisor saw something in me that convinced him that new hires should shadow me to learn the job. As I was promoted quickly in a very short time, I continued to mentor new hires. I began pulling screen shots and copying other materials to use for examples. My letters to customers were used as a standard for other customer service representatives.

B.S, Music

Law