• Lead a team of solution architects from North America / Latin America who configure and implement customer systems in one or more product offerings (MediaBeacon, WebCenter, and BLUE)• Provide guidance and mentoring to solution architects, manage customer expectations and escalations, while still driving the importance of customer experience, satisfaction, and the employee’s own growth and development.• As a member of the management team reporting to the Director of Deployment, actively contribute to overall strategies on process improvements, revenue targets, resource management, reporting metrics, SOWs, estimates, hiring, and employee retention.• Proactively participate and/or lead initiatives with Sales, PreSales, QMS, Customer Success, BLUE, and MediaBeacon teams for improved relationships and processes, as well as participate in PSP and Kaizen events (customer experience, escalations).• Active member in the Educate Pillar of the Diversity and Inclusion Council and Latinx Associate Resource Group. Participated in the Latinx Leadership Summit and was a panelist in the discussion “Business Talk: Esko Latin America Heritage Month.”

• As a lead solution architect, gathered requirements, documented specifications, configured systems, and conducted training for clients such as: Alcon, Morton Salt, Windsor Salt, Premier Nutrition, Dole Philippines, and Egis Pharmaceuticals.• As a lead validation consultant, guided Gador Pharmaceuticals (Argentina) on their validation requirements for their WebCenter implementation in Spanish, helping define the process and validation documentation.• Work with project managers on assessing timelines, estimating scope, and projecting the journey of the implementation as it pertains to a client’s SOW, requests, and actual day-to-day occurrences.• Helped streamline processes and activities by developing resources and guides, providing best practices, updates to documentation, and creating standard user training decks.

• Managed, organized resources, and mentored business analysts, contractors, and offshore team members to coordinate with the product development team, including Quality Control, IT, and Client Services• Oversaw product and feature design, ensuring adherence to SDLC processes, using both waterfall and agile methodologies • Led product strategy, design, and development to help scope R&D efforts based on feature requests and product road mapping• Actively contributed to internal standards, software patterns, and methodology to help drive a consistent user experience• Managed vendor relationships for several projects, including product UI / UX redesigns

• Led discovery and brainstorming sessions and conducted stakeholder interviews to define client business goals and objectives for Web ecommerce experiences and interfaces• Created detailed functional / UI specifications, heuristic evaluations, personas, site maps, interactive prototypes, taxonomy creation, and content structuring• Worked on R&D projects, researching and prototyping for internal products• Condensed representation of projects:o MICROS Hospitality. Lead UX designer for integration of an international hotel booking engine process and event proposal siteo Godiva. Lead UX designer for the implementation of the Loyalty Rewards program and analysis for a full site redesigno Vera Bradley. Designed features for the domestic site and led design of the international expansion to the Japanese market o The Children's Place. Lead UX designer for 2009 features, including: outfitter tool, customer reviews, and gift card redemption

• Led requirements gathering sessions with product development team members, including developers, testers, and client implementers, and created functional design specs based on those requirements • Validated business and user requirements against strategic objectives, vision, and scope

• Consulted and provided expertise on a Web site redesign project - was Spanish liaison and translator for all user experience deliverables, providing cultural insight and dialect usage for user interface design and testing• Created wireframes, screen flow diagrams, functional design requirements, graphical treatments, and final documentation

• Managed an information technology services firm to provide web site design, usability testing, and bilingual computer training• Designed and built web sites for small businesses tailoring to specific client requirements, branding schemes, and business goals • Provided documentation, translations, graphic, and web design for clients including small retail businesses, libraries, park districts, and consulting firms

• Member of the technical support team for a large-sized digital strategy firm • Primary contact for most software-related questions, including training and support of newly integrated software. • Conducted company web site design and maintenance and was the primary support for the firm's web-based collaboration tool• Provided internal documentation including guides, work instructions, training, and graphic design

• Member of the desktop publishing team, created, formatted, and produced proposals, presentations, booklets, marketing materials, course materials, and web site content• Assisted in managing several desktop publishers and designers, supervised team workload, and ensured meeting project timelines• Conducted new employee orientation, aided in computer setup and configuration, installed software, and prepared workstations

As a Communications Officer, managed public relations for this two-year bilingual college.Created, designed, translated, and produced brochures, press releases, radio and newspaper ads, flyers, and other promotional materials.Managed the print shop and its personnel to ensure quality and consistency on all outgoing written materials.

Worked as editor of the LSCNetwork.Created, designed, translated, and managed the distribution of monthly newsletters for the Local School Councils of the Chicago Public Schools. Served as the Spanish-speaking liaison to the press.