Angela Sinclair Email & Phone Number

My goal is to find a leadership role within the organization that will allow me to utilize the current skills that I have. As well as utilizing the skills and information I have learned through out my rotations in the Accelerated Management Program.•Completed 3 month rotations with the Liquidation Phone Team, Conventional Claims, and FHA Negotiation, through the Accelerated Management Program•Completed a 1 month rotation in Customer Service, through the Accelerated Management Program•Helped in bringing the escalation line to Collections and the Specialty Phone Team•Assisted with chartering a Toastmasters Chapter for the Milwaukee campus•Managed and directed content for the Accelerated Management Program Webpage•Led the revision of the Accelerated Management Program Participant Guide•Assisted with building reports for forecast and caseload progress•Supervised various sized teams through out rotations •Contributed to the Innovative Leader (the newsletter for the AM Program)•Conducted monthly team meetings•Coached team members through monthly one on ones and side by sides •Executed escalated projects •Balanced outbound and inbound call volumes•Audited accounts in loss mitigation campaigns to determine why we were calling •Provided Daily, weekly, and monthly average handle time reports to management to show team member progress•Created a senior resolution database after the initial one was not compiling the data•Trained new Collector 2’s for the senior resolution line•De-escalated calls and researched complex accounts•Assembled talk offs for the FHA Loss Mitigation Phone Team•Designed a quick reference guide to assist with common issues•Coordinated GEM training for entire FHA Collections team•Handled Escalated Calls•Worked with supervisor through one on ones to learn the business side of the departmentSpecialties: A highly motivated professional that is dedicated to excelling independently or within a team. Has a consistent ability to troubleshoot problems and find a solution, as well as focus on customer needs. Other qualities include: •Proven leadership and workflow management experience •Open minded •Excellent people skills •Proficient in Microsoft Access, Excel, Outlook, PowerPoint, and Word•Proficient in the use of Webtime, FileNet, Caivrs, AVAYA, Davox, WinTrack, Vendorscape, and Fidelity