“It is important to maintain a good ethos within the company environment and leading by example is one of the most important factors when working as a team. This ensures open and honest communication, good ethics and moral value and encourages listening to other’s opinions and allowing them to always being open to new ideas and suggestions.”Managing her role as Service Delivery Director and Senior Project Manager with the highest integrity, Angela has a very strong vision of her leadership role at SBS Softel and sets an outstanding example to the rest of the operational team. Having very high ethics, Angela possesses outstanding communication and negotiation skills which are of the utmost importance when setting goals and empowering her team to take ownership and responsibility for all the tasks at hand. Angela continuously manages to motivate, develop and mentor her team to their best abilities.Angela places the highest priority on customer satisfaction ensuring continuous improvement of productivity and service quality. By her on-going delivery of high quality service that meets Service Level Agreement and project expectations, Angela contributes significantly to the growth of SBS Softel. With her extensive skills and experience in Project Management (PMBok) and the Microsoft Sure Step methodology, Angela excels at seamless end-to-end service delivery and has a winning track record with numerous successful projects in her portfolio. Having a strong Consulting and accounting background, Angela has extensive experience in Microsoft Dynamics and is able to provide accurate project costs, delivery timelines, change control and risk management on all client requirements.“Client care is my most important role – to ensure that the client is delivered quality work and that the relationship is managed to a very high standard. Ensure that the team conduct themselves professionally.”Specialties: Project ManagementService Delivery DirectorConsulting