- Reviewing Business and Functional Requirements to understand these requirements in order to create test plans/cases test the application and verify that requirements are successfully fulfilled by performing requirement traceability matrix with backward and forward traceability.- Documenting the functional specifications including user interfaces, business rules, design documentation, standardized data mappings and data flow diagrams. - Reviewing policy and procedure documentation, diagrams, and flow charts to determine if program(s) will work according to user request and conform to guidelines - Creating testing strategies and plans using risk analysis methodologies and ensuring alignment with the development approach/methodology selected for the project - Understand and communicate testing impact of scope changes/PCRs to the project management team both from a timeline/cost and a risk perspective - Prioritize testing tasks based on goals and risks of projects and ensure testing milestones, activities and tasks are completed as scheduled - Execute Test Scenarios/Test Cases/Test Scripts for Functional and Systems Integration Testing to validate technical changes and ensure validity of results, accuracy, reliability, and conformance to business and compliance standards - Ensure that bugs/defects identified during testing and logged using tracking software then communicated to appropriate group for resolution; Ensure testing estimates include time for retests and regression - Ensure that the test environment and required data is setup and configured correctly

Planning, tracking and reporting.Reviewing the requirements to ensure completeness of requirements from testing perspective.Escalating any changes in requirements.Creating, executing, and storing test cases in HP Quality Center based on the use cases, high level requirement scenarios and supporting documents.

Performed Smoke, Sanity, Functional, Production Acceptance, and Regression TestingExecuted Test Cases, validated Test scenarios, identified issues, logged defects, generated Test Matrix and reportsDesigned test cases and test scenarios according to Skills Matrix and Call Flow documentsUsed Cisco CTI Agent Desk for attending calls, call transfer, call conference and changing Agent Status

Designed, executed and maintained test cases, test scenarios and procedures based on Functional Specification and System Requirement Specifications Performed various types of testing, such as functional, regression, user acceptance, negative, security and installation testing. Developed and maintained manual/automated verification suites Participated in the full design life cycle process including project planning, subsystem requirements specification, design activities Created and maintained traceability between Verification Protocols and Requirements Analyzed and maintained traceability from Verification Protocols to Risk AnalysisTook part in audits to determine compliance with applicable FDA and ISO9001 and 13485 standards

• Worked in a cross-functional team involving QA, Busisness Analysts and Developers supporting Customer Service line of business• Analyzed and verified functional and non-functional requirements, business rules, workflows and system exceptions in the design stage • Designed, executed and maintained test cases, test scenarios and procedures based on Business Requirement Specifications and Functional Requirements using Quality Center 9.0, 10.0• Prepared TestData for testing Data on different databases• Performed Integration Testing with Moneris (Credit Card Payment processing)• Identified, logged and tracked defects using a proprietary defect tracking system• Performed Migration and Synchronization process tests• Performed Integration Testing with Royal Bank of Canada ( Remmitance Accounting Tracking Sistem)• Prepared and participated in User Acceptance Testing (developed documentation for Learning&Development)• Provided weekly Status Reports to QA Lead, QA Manager and Product Owner

• Tested wire and wireless applications for North American Telephone companies• Performed functional, security, unit integration and system testing for IVR and Voice Mail applications• Installed and configured QA environment on multiple operating systems (Unix, Linux, RMX)• Developed test cases and use cases based on Callflow (designed in Visio) and Software Design documents • Performed hands-on testing, logged and tracked bugs, using IDTS bug tracking tool•Provided Status Reports to Project Manager and QA Lead and worked to clarify identified defects that did not meet expected results• Coordinated priorities in the resolution of testing items, performed re-test upon delivery fix

• Analyzed and verified functional requirements, business rules, workflows and system exceptions in the design stage • Designed test protocols, test cases, test scenarios based on Software Requirement Specifications and Marketing Requirements using Telelogic Doors 8.2 Tool• Performed system performance, regression, and application compatibility testing for product Validation and Verification• Identified, entered and monitored defects in Defect tracking system: ClearQuest, Mercury Quality Center 9.0• Provided Status Reports to Project Manager and V&V Lead• Supported Product Managers, Development Team and Client Services by identifying and analyzing defects and suggesting necessary enhancements leasing to the release of the project