Angela Ward Email and Phone Number

• Co-author an Agile Playbook. • Instrumental in playing a key role in enterprise-wide initiatives of agile transformation. • Plan and lead enterprise-wide Agile Lunch-n-Learns to educate and promote agile culture (i.e., Scrum and Agile Frameworks). • Organize and facilitate all work planning, daily stand-ups, reviews, retrospectives, and sprint and release planning.• Facilitate collaboration for both internal and external teams, resolving conflict, removing impediments, and reducing external dependencies. • Ensure that DevOps team is cross-trained to ensure expertise in all apps, dbs, systems, etc. • Coach Scrum team in Agile sizing techniques in an effort to ensure appropriate and realistic commitments. • Work closely with Product Owners/Managers and DevOps teams to ensure all team members are on the same page in regards to each user story and sprint timeline. • Review the product roadmap with the Product Owner/Manager in writing of value-driven user stories, features, and epics, and ensures the maintenance of a well-refined backlog.• Embrace servant leadership and displays behaviors that come with the key mindset shifts associated with being Agile. • Oversee and facilitate all third party vendor and offshore relationships. • Ensure the team works collaboratively and efficiently to deliver high-quality shippable products in each sprint.• Work with the Product Owner/Manager to prioritize the product backlog.• Facilitate all Scrum ceremonies: daily stand-up meetings, sprint planning, sprint review/demo and sprint retrospective.• Identify, troubleshoot and remove any/all obstacles that are hindering the DevOps team’s progress.• Communicate all risks and issues to stakeholders.

• Participate in the successful leadership and implementation of enterprise-wide projects using kanban, agile and/or waterfall. • Schedule and facilitate all Scrum meetings: daily standup, product backlog refinement, sprint planning, sprint review/demo and retrospective meetings.• Create agile sprint schedules that outlines step-by-step instructions for executing plans during each phase of the agile process. • Create and maintain project plans. • Create and maintain project budgets. • Assist product owners with backlog grooming and new requests from stakeholders.• Consistently communicate with all stakeholders and provide weekly project updates. • Resolve all conflicts and remove all obstacles that occur during each sprint. • Assist teams in efficiently implementing sprint changes. • Ensure deliverables are up to quality standards at the end of each sprint • Monitor upcoming deadlines.• Educate and coach all team members (stakeholders, product owners and devops teams) on Agile frameworks. • Work with the PMO to maintain the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans.• Ensures successful leadership of projects throughout entire SDLC project to include planning, executing, monitoring, and reporting on key project deliverables and providing timely status and metrics to measure project performance.• Oversees various system projects and/or programs of a highly complex nature using agile, scrum, waterfall and hybrid methodologies• Assembles and leads project teams, identifies appropriate resources needed and develop schedules to ensure timely delivery of each project. • Actively manages stakeholder partnerships and mitigates all risks.• Oversees interdependencies and integration of interrelated projects, and sets strategies and leads program execution to deliver longer term business value.

· Drive program-wide Agile adoption across multiple programs by coaching Leadership to promote agile culture and mindset through coaching, group training and workshops and strategy sessions with business and IT leadership teams.· Coach business and IT front line leaders on servant leadership, Agile mindset / program and team strategy techniques.· Coach and mentor Scrum Masters on the skillset required to coach at a program level.· Champion Agile values and adoption within assigned development teams for multiple teams across an entire program. · Build and provide Agile training, Agile foundational mindset, Agile principles and values and frameworks along with training of all Agile tools.· Focus on cross team collaboration and risk / dependency identification and mitigation.· Consult multiple software development teams in product initiation, organization, goal and change management aspects of Agile· Facilitate strategy and collaboration sessions for business and IT front line leaders.· Facilitate cross-functional program coordination and communication across various technical teams within a program. · Organize, lead and motivate multiple development teams, clarifying objectives and removing obstacles from their ability to achieve expected results.· Facilitate/lead collaborative discussions, decision-making, and problem-solving sessions for multiple teams across a program.

• Ensure successful leadership of projects to includes planning, executing, monitoring, and reporting on key project deliverables and providing timely status and metrics to measure project performance. • Facilitate meetings with cross functional teams engaging key stakeholders in business, IT, and Ops groups. • Communicate project status, track issues and risks, and provide project status documentation for stakeholders and executives. • Operate at a Program Level role and present to Sr. Level Management. • Elicit requirements using interviews, surveys, client site visits, business process descriptions, use cases, scenarios, task, and workflow analysis. • Work with team of subject matter experts, clients, analysts, engineers, QA, and product management. • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. • Create Vision documents (current and future process flows), UI storyboards, Use Case diagrams, etc. • Serve as a liaison between software development and other internal teams, including product management, quality assurance and client services to ensure successful implementation. • Interpret customer business needs and translate them into application and operational requirements. • Manage the day-to-day tasks that need to be accomplished to ensure that the development is proceeding as expected. • Review requirements for new and existing projects to ensure compliance, regulatory, and user impacts are met.

• Assist in vendor selection process for new call center application. • Oversee modifications to existing customer portal. • Gain knowledge of the business functions within the Marketing/Communications and related customer service organizations (i.e. Field Ops, Product Marketing, Sales, Service, etc.). • Act as an IT functional Subject Matter Expert (SME) of various applications (AS400 applications and Tyco portal, to support dependent teams, efforts, and functions. • Facilitate and capture requirements/use cases during all meetings to include stakeholders, vendors, and SMEs. • Create UI mock-ups, wireframes, and Visio process flow for current and future state. • Create elements of systems design, including data migration rules and business rules, and other detailed deliverables. • Ensure IT functional team output is aligned with business priorities & objectives. • Support solution design and testing activities, assess overall quality of solution and fit with business capability needs. • Ensure go-live readiness of Business and IT communities. • Measure business results after solution stabilization/go live. • Create end user training documentation. • Serve as a liaison in all phases of the project life cycle and other internal teams, including product management, quality assurance and client services to ensure successful implementation.

• Plan, execute, and finalize projects according to deadlines and budget, working with the project steering committee to create the budget and timelines. • Responsible for acquiring resources and coordinating the efforts of project team members and third-party consultants or vendors in order to deliver projects according to plan, and definition of project’s objectives and oversee quality control throughout its life cycle. • Coordinate projects from initial concept development through final system integration and go live. • Determine the client’s needs and translate them into efficient and cost-effective business solutions. • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. • Develop full-scale project plans and associated communications documents. • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. • Liaise with project stakeholders on an ongoing basis. • Estimate the resources and participants needed to achieve project goals. • Set and continually manage project expectations with team members and other stakeholders. • Develop consensus on project schedules and inform team members of project progress and potential schedule slippages. • Identify and resolve issues and conflicts within the project team. • Identify and manage project dependencies and critical path. • Plan and schedule project timelines and milestones using appropriate tools. • Track project milestones and deliverables. • Manage risks and respond to changes in risk over the course of the projects. • Develop and deliver progress reports, proposals, requirements documentation, and presentations. • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.

• Function as Lead to the Senior eCommerce Manager. Act as the top-level expert in the management of ecommerce applications. • Lead the Sales Force / BSD contract site data integration, UI enhancement and training project. • Act as the key driver in collaborating with business partners (Sales Force team, external customers, business units, etc.) to create and document business work flows as well as configure application systems to match those work flows. • Perform in-depth analysis and insight into key online metrics; provide recommendations for improving the online experience, driving more self -service and reducing costs. • Lead the consultation with internal customers of ecommerce to capture business objectives and processes. • Communicate all processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users’ goals. • Create elements of systems design, including data migration rules, business rules, current & future process flows, wireframes, or other detailed deliverables. • Act as the primary liaison between the business and the collection of business requirements, designing solutions, overseeing the development, and coordinating the testing of innovative system and business solutions for the ecommerce organization.

• Travel 75% and 25% telecommute to provide consulting services to clients throughout the U.S. (Department of Defense, TriWest, Highmark, Health Net, Medco, SunTrust, etc.).• Assist in all phases of the Software Development Life Cycle (SDLC).• Conduct interviews and facilitate requirements gathering, process analysis and application design sessions with project stakeholders including internal IT partners and business partners.• Develop high quality deliverables across all phases (inception through user acceptance testing). To include: ability to lead and assist with identifying and optimally defining process flows and user interface use cases and requirements and drafts during Direct Capture of Objectives (DCO) sessions.• Ensure Global Statutory Compliance (i.e., Sarbanes-Oxley) by designing Business Process and Rule Models (using Visio and Pega PRPC) to document, assess, test, and certify that proper processes, rules, and controls are in place.• Assist in the design and development of various portals, ecommerce websites, etc.• Gather/create detailed business requirements and scope document and translate into detailed functional specifications.• Work with development & quality assurance teams to translate functional specifications into technical specifications, design, test, and implementation documents.• Develop test plans, test design specs and test cases to match business requirements and thoroughly test software to ensure proper operation.• Assist business partners in resolving IT issues and facilitate working with other IT teams.• Provide written and verbal communication such as status reports, progress reports and documentation to IT and business partners.• Identify applications and systems potentially impacted by portal implementation.

• Partner with clients to understand business processes and underlying informational and/or process automation needs.• Conduct daily conference calls and focus group sessions to discuss business requirements.• Document and translate business requirements into functional requirements (i.e., current state assessment diagrams, scoping documents, gap analyses, use cases, web services/B2B’s, etc.) for IT development team.• Identify applications and systems potentially impacted by portal implementation.• Create traceability matrix, system requirements, cost analysis, B2B’s, utilize SOAP (Simple Object Access Protocol) and Liquid XML to test and generate XML-based messages between applications.• Interface frequently with end users, analysts, and IT to ensure early identification and resolution of application- and system-related issues. • Participate in JAD sessions conducted by business and offer solutions.• Gather and review documentation related to Ovations’ MAPD and Part-D business operations.• Anticipate customer needs and proactively develops solutions to meet them. • Solve complex problems and develop innovative solutions. • Perform current state analysis of front-end and back-end systems.• Review functional requirements created by other FA’s and provide recommendations for improvement.

• Manage Case Installation Interface (CII) Project, which enables company to rapidly install 200+ new clients, simultaneously.• Partner with customers to understand business processes and underlying informational and/or process automation needs, then translating those needs into formal, documented business requirements following Aetna’s methodologies and processes.• Transition the documented business requirements into an actionable document by gaining approval from and meeting the needs of the customer, so as to facilitate the development of accurate business and functional specifications.• Conduct research studies (i.e., collecting, analyzing, trending and presenting data and recommendations to management that may support or refute hypotheses).• Develop, enhance, maintain planning models, surveys, benchmarks.• Evaluate and present information and data that will facilitate decision-making.• Perform analysis for Business Process Re-engineering opportunities and define, develop and document before and after process flows.• Define, develop and document business requirements to ensure client’s needs are captured and delivered.• Develops job aids, training material and instructions for team members that collect data for analysis.• Creates written and oral communication materials that effectively summarize findings, supports fact-based recommendations and provides appropriate detail to substantiate conclusions • Perform Project Management duties by creating work breakdown structures (i.e., work plans) to execute recommendations and perform continuing functions to complete projects/tasks