• Develop standardized process workflows for departments within America’s Professional Services inclusive of process map, Standard Operating Procedure (SOP) and formal work instruction• Managed 75% of customer driving revenue for PMO and PMO activities• Worked to promote project management best practices throughout Professional Services organization including Customer Education, Product Deployment and Solutions Development teams• Directed and led the Project Management training initiative for other Project Managers to take their PMP exam and to promote best practices throughout other areas of the business• Continuously analyze and refine project management processes and standards• Led implementation and delivery of SaaS solution of organization top-selling software products• Direct and manage cross functional project teams to effectively drive revenue and achieve revenue goals

• Establish the Project Management Office as a center of excellence • Define processes, workflows, communication standards, and templates to standardize project management for all client-facing projects at Patron Technology • Drive cross-functional coordination and communication • Promote project management best practices throughout the organization • Continuously refine project management processes and standards • Lead, develop, and coach the Project Management team; support professional development and career growth • Supervise a team of Project Managers across multiple time zones • Manage multiple complex client-facing projects simultaneously • Collaborate with leaders of Sales, Account Management, Client Implementation, Custom Development, Product, and Customer Care • Provide proactive risk identification and mitigation

• Connect qualitative and quantitative research learnings with other business and enterprise-wide initiatives to infuse findings into company strategic initiatives and goals.• Develop strategic insights from customer feedback, academic research, and an understanding of the company’s strengths and weaknesses in the market.• Architect of entire course development process to align with organizational objectives and corporate strategy.• Managed day to day operations of cross functional strategic planning; to include process definition, integration, assessment, and alignment of strategic plans and initiatives.• Partner with stakeholder business units (Market Research, Marketing, Finance, Client Services, Learning Experience Design) to support portfolio analysis and budget planning.• Provided knowledge and expertise in strategic management methodologies, process assessment work, and the application of processes to the business.• Responsible for defining and organizing operations processes to include all functional areas.• Initiate projects to manage cost and schedule while working to ensure the ultimate success and acceptance of each program.• Responsible for creating development schedules and assigning resources for all development.• Maintain continuous alignment of program scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.• Create and develop reports on current programs, future development opportunities, and issues.

• Worked with CEO to develop a directive and supportive PMO to facilitate implementation projects, software development and customer service processes.• Developed corporate maturity level analysis in order to develop and implement PMO processes and establish PMO charter.• Directly managed Project Managers, Project Coordinators and Scrum Masters to facilitate PMO objectives.• Directly managed global software development team to facilitate software development using Agile methodology.• Define and initiate projects to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.• Maintain continuous alignment of program scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.• Manage budget for the organization to influence organization's financial profitability.• Manage and perform the process of creating Statements of Work and contract creation to secure new and follow-on work.

• Worked with academic stakeholders in creating learning strategies to support organizational objectives and promote student growth.• Directly managed Project Management resources to implement instructional strategy across learning content for all academic partners.• Responsible for coordinating procurement activities in order to ensure software and course materials for entire academic programs.• Worked with academic bodies to provide solutions in the delivery of new online programs.• Facilitated recommendations on improving the internal course development process to accommodate reductions in staff.• Worked with Course Development staff to lead process changes that made internal processes more efficient.• Created standard operating procedures to document Course Development processes.• Lead integration of open educational resources to reduce overall budget spent to contract subject matter experts.• Coordinated the subject matter expert engagement and contracting process by interviewing SME's to determine their qualifications to create course content at the appropriate level.• Coordinated the development of Adaptive Learning programs utilizing the intelliPath technology.