PSYCHOSOCIAL AND ADULT SERVICES

SOCIAL WORK SERVICES

EARLY INTERVENTION PROGRAM

Supported food industry clients in expanding their businesses by facilitating Canadian Food Inspection Agency registrations for export and interprovincial shipments, certification programs, and third-party quality audits. Managed the hiring process for technical and trade professionals on behalf of clients. Assisted a non-profit healthcare client in operationalizing newly approved bylaws and professional practice policies. Specialized interest in the support of local start-ups and emerging producers of organic, natural, and plant-based products. • Expedited building and facility upgrade for an international foodservice manufacturer in preparation of a federal extraordinary inspection for all registered establishments triggered by the Maple Leaf Listeriosis Outbreak in 2008. Managed a budget of $100K and completed the project two months ahead of schedule and under budget.• Compiled a comprehensive pharmacy industry resource package including supplier listings and specification guidelines. Co-authored the Community Pharmacy Security Standards and Resource Guide and collaborated with IT teams to develop a pharmacy registrant reporting portal.• Supported a local producer with scale up of operations and business growth. Reviewed municipal registrations, formulations, food safety plans, labelling designs, operational costs and production metrics. Offered business perspectives to assist in the strategic planning of an emerging company with increasing sales.

PHARMANET Reviewed and processed PharmaNet profile requests within prescribed timelines while adhering to legal and privacy requirements set by the Ministry of Health (MOH). Generated MOH report billings for the Finance. Responded promptly and effectively to public and third-party queries (law firms, Ministry of Family and Children Services, BC Coroners Service) to facilitate authorized access of records. Investigated reported errors in profiles, documented findings, and implement correct actions. Issued alerts on the PharmaNet portal to reduce prescription forgeries and safeguard public safety.➢Identified and resolved process bottlenecks, enhancing departmental efficiency, and adapted to a 90% increase in profile requests from 2013 to 2017. Department dissolved due to nonrenewal of MOH contract.➢Created procedural manual for the role.COMPLAINTS & INVESTIGATIONSEnsured confidential documents were properly prepared, proofread, formatted, and directed to registrants, complainants, pharmacy operators, and legal counsels. Maintained accurate databases and electronic/paper file structures, including SharePoint. Ensured complaints and investigation administration adhered to timelines legislated by the Health Professions Act.➢Collaborated cross-functionally with other departments to improve efficiency in the application of reprimands, undertakings, suspensions, fines, or limits/conditions on consenting registrants.OPERATIONSMaintained proper security accesses for staff. Coordinated building and equipment service and repairs and ensured completion of work and correct billing. Facilitated office improvements and furniture and equipment purchases. Coordinated training seminars.➢Supported Excellence Canada Certification; recorded meeting minutes; tracked progress of driver teams and reported findings to the team lead. Coordinated internal self-assessment against the related requirements. Drafted submission package.➢Created procedural manual for the role.

Managed all aspects of production, wholesale, and retail operations concerning quality and safety. Ensured compliance with federal, provincial, and municipal regulations, overseeing implementation, verification, and validation of food safety programs and processes. Communicated essential information to relevant personnel and senior management to uphold the effectiveness of existing systems. Developed comprehensive documentation and training plans related critical food safety control points with minimum annual audit review. Established standards for in-house laboratory testing and validation. Led the Quality Assurance and Quality Control teams to maintain plant compliance with food safety, quality, sanitation, and certification programs. Directed research and development initiatives, focusing on new product formulations and improving product performance. Addressed consumer inquiries and complaints, overseeing the investigative process and resolution. Managed WorkSafeBC initiatives including Occupational Health and Safety (OH&S), Occupational First Aid (OFA), Workplace Hazardous Materials Information System (WHMIS), and Emergency Response Planning (ERP). Conducted administrative tasks such as departmental scheduling, coordinating payroll and benefits, appraisals, overseeing all technical staff hires, and consulting on key operational hires.➢Facilitated rapid company growth from a local operation with 35 employees to a national and international enterprise with 150 employees.➢Conceptualized and developed a new product, from formulation to full-scale production, resulting in $1.2 million in gross annual sales for 2006 and continued active listing.➢Initiated the diversion of non-saleable food to support local food banks across the Lower Mainland.➢Implemented a seven-tier recycling system, reducing landfill waste volume by over 50%.

Conducted comparison studies of farmed and wild salmon in collaboration with Fisheries and Oceans Canada. Initiated research as part of an undergraduate thesis, later extending the study post-graduation to completion.➢Received the Western Regional Undergraduate Award from the Institute of Food Technologists, being the sole Canadian recipient among six awarded in North America.