Land Command Support System (LCSS) contracts for Canada's Department of National Defense.- Design and implement automation in a wide range of products, focusing on CICD as a complete product- Experience with DevOps principles & tooling (such as Docker, Jenkins, Gitlab CI, Artifactory, CCM, Power BI, Prometheus, and Grafana)- Development of scripts in Python, Bash, Powershell- Infrastructure as a service (IaaS) Capabilities

- Supporting both on-site team and remote team- Coordinate between Development and Operations teams to increase product stability - Working with SAFe Agile Mythologies

As a Genius, I provide insightful advice and friendly, hands-on technical support to Apple customers in need. I quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, I offer solutions to quickly get users up and running again. Even when I'm juggling more than one customer, I stay conscious of their time demands as well as my own. I fulfill Apple's service commitment with style, speed, and skill. (ACiT & ACMT certified)