Angel Ballester Email & Phone Number

Garfield, NJ, US

Additional Responsibilities include:-Ownership of stakeholder & partner communications relating to Change Management-Partner, Drive, and Implement process improvements across the organization-Partnering with other teams for streamlining process and driving new initiatives across the organization-Communicate weekly key updates for the change management team.

Primary Responsibilities & Key Accomplisnments: -Established Change Management program for Peacock-Enforce Change Management processes to ensure all change requests are properly evaluated, prioritized, documented and approved prior to implementation -Coordinate and host Change Advisory Board meetings working with key stakeholders and delivery teams to.

East Hanover, New Jersey, United States

• Novartis is a Swiss multinational pharmaceutical company.Recruited to become a full time Novartis employee due to my successful performance leading Change Management for Novartis Global Data Centers under my contract.
• Supported migration to Service Now from Remedy on Demand by participating in simulation testing, providing feedback and recommendations from change management, crafting localized hands-on training, and supporting the.
• Supported migration to Service Now from Remedy on Demand by participating in simulation testing, providing feedback and recommendations from change management, crafting localized hands-on training, and supporting the.

• Redtoo (currently known as Axians) is a leading global IT Consulting CompanyRecruited to take ownership of the Americas Data Center change and process management function for Novartis.
• Launched Data Center Change & Capacity Management for the Novartis Global Data Centers in the Americas region. I took full ownership of change management, in addition to the oversight of datacenter hardware onboarding.
• Launched Data Center Change & Capacity Management for the Novartis Global Data Centers in the Americas region. I took full ownership of change management, in addition to the oversight of datacenter hardware onboarding.
• Supported transition to BMC Remedy on Demand for the Novartis Global Data Centers. The project required establishing requirements and guidelines to the project team, setting up localized training for the Data Center.

Tinton Falls, New Jersey, United States

• OpenText is a business information management company who helps businesses organize, integrate and protect data and content as it flows through business process inside and outside the organizationInitially recruited to.
• Consolidated multiple Change Management practices during various Company acquisitions and mergers into a single, global practice.
• Contributed to EasyLink’s Information Security and Business Continuity program by taking on responsibility for company audits, drafting business continuity plans, creating a Corporate Security Awareness Program, and.
• Created Change Management Program for the company during the transition to EasyLink. Learned BMC Remedy, worked with key stakeholders on developing the new program, established a documented Policy and Procedure for the.

• IDT is a multinational provider of cloud and unified communications for businesses and consumers.Recruited to help support a growing technical support department for IDT’s dial up internet services group. Demonstrated.
• Created enhanced training program which helped to support the onboarding of new team members as well as to provide technology refresh training to existing staff.
• Team Leader responsibility included evening and weekend coverage of technical support team, drafting weekly schedules, driving resolution for technical support inquiries via phone and e-mail, and adjustment of team.

Education record

Qualysguard Certifed, It Security Management, Pass

I attended a 5 day course in April of 2010 to become certified QualysGuard user. This training entailed end user activities such as.

Hp Nonstop Support Certified, Hp Nonstop Support Certification, Pass

I attended a 20 day HP NonStop Support Training course that concluded in October, 2014 to become HP Nonstop Support certified.

Bmc Remedy, Bmc Remedy, Pass

I attended a 5 day end user certification course in April of 2001 to become certified to use BMC Remedy software.