Led the analysis and requirements gathering for implementing a robust analytics solution leveraging IoT and big data technologies to optimize the efficiency of smart grid infrastructure. Defined use cases, collaborated with stakeholders to design functional specifications, and facilitated seamless integration with existing systems. Oversaw the integration of a cutting-edge renewable energy forecasting system into Entergy's operations, coordinating with stakeholders to outline requirements, assess system compatibility, and manage the implementation process to enhance the utilization of renewable energy sources. Contributed to the development of a customer engagement platform using CRM technologies to enhance customer experience and satisfaction. Collaborated with various departments to gather requirements, create use cases, and design a comprehensive solution that aligns with Entergy's business objectives while improving customer interactions.