o Developed office protocol for efficient billing, filing, day-to-day scheduling, etc.o Improved public awareness and increased customer base through the creation of an online presence (website and social media), community partnerships, and grant writing.

Orchestrated a social marketing strategy, curating a content calendar for blogs and social media platforms, ensuring consistent and engaging communication with the target audience.Pioneered the creation and implementation of an efficient intranet, fostering seamless information sharing across the organization and enhancing internal communication channels.Spearheaded website updates, ensuring a contemporary online presence. Crafted a comprehensive company brand guide, establishing a unified brand identity. Developed and managed a streamlined process, collaborating with the research team to devise effective marketing strategies for patient recruitment, showcasing a unique approach to healthcare marketing.Cultivated and managed valuable vendor relationships contributing to successful partnerships and enhanced brand visibility.Led the physician liaison team, providing insightful referral numbers and fostering collaborative relationships to drive patient referrals and expand the organization's reach.Designed captivating marketing materials tailored for social media, website, and sponsorship platforms, ensuring visually appealing and impactful content that aligns with the organization's brand image.Oversaw the lobby display program, creating visually striking graphics that highlight services and contribute to a welcoming and informative environment for patients.Executed successful email marketing campaigns for the introduction of services, strategically positioning the organization as a leader in innovative healthcare solutions.

● Develop and implement marketing strategies for brand awareness, reputation development, as well as positioning Galen as a subject matter expert.● Develop a content calendar for articles, blogs, social media content, and campus activities.● Work inter-departmentally with graphic designer and digital marketing team to develop consistency in all content with appropriate tone, style, and messaging, and look for creative appeal—developing resources to create engaging, original content, including copy, video, and photography assets.● Manage internal communication protocols and initiatives that will foster Galen's culture.● Create cross-departmental relationships to create strategic communications and content for employees, students, prospective students, alumni, and the community that help further organizational goals.● Manage internal communication channels, including Town Hall meetings, emails, calendar updates, announcements, and the intranet site. ● Edit various departmental newsletters.● Set and implement social media and public relations initiatives to align with marketing strategies. ● Created a process for cross-departmental and campus news sharing.● Effectively moderate conversations, questions, and comments on all Galen social channels.● Effectively moderate social conversations and monitor analytics for social engagement and adjustments.

● Developed social media marketing campaigns for cross-functional departments, strategic communications, and other marquee projects.● Managed and created email marketing campaigns through MailChimp—highlighting events, products, and programs.● Created direct advertising campaigns for the annual conference, teacher of the year award, community partnerships, and other innovative programs.● Contributed to cross-functional projects by engaging with Community Development, Professional Development, and Digital Innovations Departments.● Facilitated the creation and production of a podcast through collaboration with producers and creative designers, securing guests, recording episodes, and preparing show notes/web content.● Developed and maintained enduring relationships with community partners, including local school boards, families, and other nonprofit organizations.● Integrated continuous improvement into the organization's marketing strategy by monitoring social media analytics, producing new content, and maximizing ROI.● Created engaging content through updated website copy, managing the Hootsuite platform for scheduling posts, and leveraging brand storytelling through blogs. ● Developed and managed a brand ambassador program.● Showcased creative thinking and marketing management skills to increase metrics for engagement, social media following, and content organization.● Managed the internal newsletter—building inter-departmental collaboration and expanding program knowledge for coworkers.

● Developed and maintained enduring relationships with community partners, including local school boards, families, and other nonprofit organizations.● Integrated continuous improvement into the organization's marketing strategy by monitoring social media analytics, producing new content, and maximizing ROI.● Drove engaging content development by updating website copy, utilizing the Hootsuite platform for scheduling posts, and leveraging brand storytelling.● Showcased creative thinking and marketing management skills to increase metrics for engagement, social media following, and content organization.● Managed internal newsletter building inter-departmental collaboration and expanded company knowledge for coworkers.

● Administered a contact database of 400+ individuals by maintaining consistent communication and improving customer service.● Developed and distributed high-quality training, instructional videos, and programming materials for partnering school staff.● Coordinated strategic communications with cross-departmental and external stakeholders, including the Bureau of Indian Affairs.● Built and published content for the website, marketing videos, internal documents/processes, and critical projects.● Performed general admin duties, including preparing reports, filing, purchasing, management of planning meetings, etc.

● Produced organizational publications, fundraising campaigns, and strategic communications for internal/external audiences, donors, and community partners. ● Secured funding for the affiliated nonprofit teen summer program through successfully writing grants and building partnerships with donors, resulting in new iPads, field trip funds, and other necessary supplies.● Championed a summer tutoring program by creating after-school learning opportunities for students with intellectual disabilities.● Elevated brand awareness by managing social media/online presence, administering grant applications, and organizing local fundraising events.

● Worked in the field of productions, concerts, and talent management for a startup company.● Developed all marketing, public relations, and advertising materials to promote events, including press releases, email blasts, social media posts, website content, etc. ● Maintained cross-departmental relationships with volunteers, stage workers, ● Built relationships with community organizations for partnerships and promotional opportunities.

● Provided excellent customer service through sales of banking products and greeting customers● Managed money till and provided proper money transactions.

● Responsible for coordinating marketing efforts for Apprentice Independent projects.● Distributed promotional materials.● Created and managed email marketing campaigns based on customer journey and profile● Assisted with promotion and sales of subscriptions, single tickets, and group tickets, including mailings, special events, on-site promotions, and more.● Learned marketing strategies involving targeted efforts to key constituencies to attract new patrons.● Created spreadsheets utilizing historical comparison and audience analysis data.● Maintained customer information in the ProVenue database.

● Ensured that Medicare claims were paid correctly by accurately loading plans into the CAS database.● Evaluated each plan for compliance in meeting company and CMS guidelines.● Worked with an interdepartmental team to create programs to increase efficiency, productivity, and higher-quality workload.● Wrote and edited documentation published in the company-wide search engine.

● Originated home mortgage and refinance loans.● Interviewed and counseled potential borrowers about all elements of their financial responsibilities.● Maintained great communication and customer service for mortgage clients.● Developed working relationships with banks and real estate companies for proper referral and advertising advantages.

● Maintained excellent customer service.● Managed bankruptcy information for credit customers.● Maintained quality and efficient data entry.● Communicated effectively issues with accounts to customers and external partners.

● Managed a 20-member organization responsible for Program Management and Event Planning for social, cultural, educational, and recreational events for students at NKU.● Worked as the public relations, promotions, co-op, publication, and information coordinator for a student-focused university organization responsible for education and social events aimed at promoting the university both on and off campus utilizing events such as homecoming, midterm/finals relaxation, student organization, and vendor showcases, etc. ● Created and managed the best attended and revenue-earning event of NKU history.● Collaborated and organized events through cross-departmental communication and planning. ● Created and distributed marketing communication materials including press releases, budget analysis, print material, etc.● Successfully doubled the club membership through recruiting and customer service. ● Successfully increased and managed a $70,000 budget to $100,000● Build and maintained and the organization web page● Maintained relationships with contract vendors for events.● Planned campus-wide events for the university students and staff and the surrounding community. ● Developed appropriate advertising and public relations efforts for programs and events.