Angel Henderson Email & Phone Number

Shreveport, La, Us

Shreveport, Louisiana, United States

• Develop and execute communication strategy for company intranet, 3 recurring e-newsletters, 2 recurring team welcomes and numerous targeted messages• Manage all aspects of the health system’s internal communication platforms and messages including content sourcing, writing, building and analysis• Support regional DEI efforts and employee engagement initiatives • Collaborate with system partners and senior leadership to prioritize and implement change, including staff awareness and education• Continuously track, document, assess and report on key metrics such as open rates and engagement, maintaining continuous growth through consistency• Coach and guide key stakeholders and senior leaders on brand application and best practices• Lead system partners and leadership in streamlining provider data to improve communication and engagement with physician group

Shreveport, Louisiana, United States

United States

• Onboarded and oversaw 24 OB/GYN residents alongside the Program Director • Developed and implemented strategic tools to educate residents on policies and deadlines, improving communication and compliance within the program• Managed organization and design of program’s curriculum, and policies and procedure manuals; writing and updating policies as needed• Orchestrated training and review schedules for residents across multiple facilities• Oversaw budget and all purchasing for the residency program

Shreveport, Louisiana Area

• Analyzed and completed more than 150 custom requests monthly, identifying the most effective mix of digital and traditional media based on target audiences and their locations• Owned all email-marketing for the blood center, managing in-house CRM database of more than 150,000 donors• Developed and implemented cohesive digital marketing campaigns across 8 regions/territories• Developed and implemented a social media strategy that included unifying centers under one central umbrella, establishing goals and tracking key metrics• Monitored all media and consulted with senior leaders on resolution of negative experiences• Work with centers and corporate to facilitate direct mail, email, and automated calls to the external blood donor audience• Assist in the development of system-wide promotions and coordinate their tactical items and evaluation• Manage, schedule and monitor public outreach tools and requests• Document and file use of outreach tools and requests• Design, create and publish newsletters and outreach materials • Responsible for social media presence through ongoing planning, campaigns, monitoring and analysis• Monitor all web-based public communication regarding LifeShare for appropriateness and consult with management on resolution of inappropriate comments in accordance with company policy• Respond in a timely manner to posted comments to reinforce positive messages or clarify misstatements with facts• Act as the primary point person for all web site development, content updates, analysis and evaluation• Provide education and training to staff on use of digital media as it pertains to the company• Visit blood drive locations to create media (video, photo etc.) and/or interview donors as needed• Assist in the development of a company intranet and responsible for updates, monitoring and evaluation

Baton Rouge, Louisiana Area

• Designed, created and published local newsletters, outreach documents, presentations and e-communication• Supported public affairs office on local projects and outreach strategies• Prepared and edited press releases, reports and other key messaging content• Vetted statewide media requests• Addressed questions and concerns from the general public, local government and elected officials• Assisted statewide callers during extreme weather-related crisis• Trained new employees on crisis communication strategies • Managed and organized agency-wide database

Shreveport, Louisiana Area

• Assisted customers directly with sales decisions and transactions• Quickly resolved customer questions and concerns • Trained incoming employees on the company’s core values and customer procedures• Assisted in achieving store’s goals by upselling merchandise• Supervised and oversaw the layout of sales plans and price points• Collaborated with upper management on store and company-wide improvements • Created and organized display plans using company guidelines

Baton Rouge, Louisiana Area

• Organized and copy-edited news articles for final print• Designed page layouts for final print• Gathered information and content to create page layouts• Maintained strict deadlines

Baton Rouge, Louisiana Area

• Communicated with major and local corporations, students and alumni• Assisted with the planning and coordination of events• Organized and maintained supervisors’ calendars and files• Trained employers, students and alumni on the Careers2Geaux website• Responsible for updating alumni database with personal and payment information

Baton Rouge, Louisiana Area

• Researched, contacted and interviewed sources for specific news stories • Collaborated with fellow reporters and supervisors on story ideas in weekly meetings • Edited and summarized film, content and voice overs to highlight key information• Created and coded scripts for news broadcast and anchors • Arranged and filmed interviews