Angel Diaz Email & Phone Number

Houston, Texas, Us

- Main point of contact for clients and internal teams.- Build strong and lasting client relationships, identify gaps and growth potential, and explore untapped opportunities.- Coordinate internal and external resources to expedite workflow.Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends.- Follow up with clients regularly to ensure needs are being met and to identify opportunities.

Las Condes, Región Metropolitana De Santiago, Cl

- Sales Support and post sales follow up focused on the client's satisfaction- Quality assurance of all our services delivery making sure that what is been delivered is what we promised to our client.- Work directly with clients and users on technical issues, expansion plans and systems improvements.- Generate cross-selling opportunities and provide support to sales.

IT infrastructure Senior Consultan; ITIL, Business Continuity Plan and Disaster Recovery Plan implementation, BSS AMS, Big Data, BI & process modeling consultant.Telecom | IT Director | Project Management | ITIL | Cloud | IT Service Delivery | Customer Success | IoT | Bilingual

Suwon-Si, Gyeonggi-Do, Kr

Responsible for controlling the KPIs of the area and managing all support for the commercial area of B2B, B2C, also, technical supervision and support of the stores and service centers network in Chile and Bolivia. • Links establishment with the B2B commercial area, which allowed to improve the presence of the brand within companies and corporations as well as to improve support for B2B sales through the "Service Day" Project implementation, this, was recognized by the president of the branch. • Installation and kickoff of the first massive electronic equipment repair center in Chile, which eliminated the logistics of spare parts delivery, taking equipment repair time from 3 to 1 days in more than 70% of cases to the Entel and Movistar operators. • In Shop Service operation expansion, which allowed the improvement of post-sales support for B2C customers in 100% of stores in the city and also in strategic cities increasing from 8 to 30 support points in total, therefore, increasing net customer satisfaction from 90% to 95% and which reduced the freight cost for all unnecessary cases by 50% and helping sell-out at Samsung stores.

Suwon-Si, Gyeonggi-Do, Kr

• KPIs controlling and stabilization on target required by HQ, which was recognized through an award for the best support department in LATAM 2016. • Quick wins identification necessary to achieve work team alignment making synergy needed to achieve KPIs’ targets.

Espoo, Southern Finland, Fi

Responsible for the technical management of the cellphone radio station monitoring umbrella system based on IBM/Tivoli – Netcool. • Agile methodology (SCRUM) implementation, which allowed shorten deliverables time and speeded up the Project in 30% improving the relationship with client (Telefónica España).Responsibilities:- Project Management.- Team Management.- Suppliers Management.- Quality Assurance management.- KPI assessment.- Customer Relationship Management.

London, Gb

Responsible for the design and the deployment of solutions in Networking and Telecommunications for all the company's projects. Technical's team leader and coordinator, documentation, RFP's replies, client technical assessment. Design of testing protocols.• Certification of the new canvassing platform and delivery of all related training and documents needed to run such platform using ITIL as framework for the key account of the company ensuring the revenue.• Hiring and training of new specialists which helped to expand operation and increase the number of ongoing projects.

London, Gb

Part of the Project’s management team and responsible of the technical design of the telecommunication network with duties like client & providers relationship, management of a USD 10MM Budget, quality assurance and leader of a team of 4. • Design and deployment of the telecommunication network which connected over 7.000 island in the Pacific using different technologies available for the successful execution of the most important Project for my employer at that time in terms of revenue delivering elections result in les tan 24 hours for over 50MM voters in the country and abroad. • Estimation and adjustment of the Budget together with the client which allowed the correct execution of the Project without being this and extra cost in the bottom line of the Project.

London, Gb

Major accomplishments: - Diagnosed an important hardware failure in a Wirless WAN in the project of public safety and emergency call center deployed in Caracas - Venezuela 2007 - 2008. - Participated and executed more than 3 electoral projects in Venezuela. - Designed the LAN & WAN in the project of the first automated biometric civil registration in Bolivia 2009. - Coordinated the deployment of the project: public safety and emergency call center implemented in Caracas - Venezuela 2007 - 2008.Responsibilities: - Designed and deployed data transmission and interconnection networks for crucial deployment of the company's products. - Supported and diagnosed data/voice networks.

Barquisimeto, Lara, Ve

Responsibilities: - Analyzed and studied feasibility of the company's projects. - Coordinated and administered different resources assigned to the projects. - Defined and established life cycle of new products.

Major accomplishments: - Designed and deployed data network projects within budget and timelines. - Designed, developed and deployed projects of software for IT management within budget and timelines.Responsibilities: - Designed, implemented and supported LAN, WLAN, MAN and WMAN.

Master Of Business Administration - Mba, Business Administration And Management, General

Informatics Engineering, Engineering

High School'S Degree, Bachelor Of Science