Carry out site inspections, negotiations for space contracts, and booking of event space.Arrange food and beverage, order supplies and audiovisual equipment, ensure appropriate décor (florals, linens, color schemes, etc.) to meet the quality expectations of the client. Communicate with various departments regarding upcoming functions, and maintain a twice weekly catering meeting.Aggressively gather information on each project to achieve quality event productions.Conduct research, site visits, and find resources to help clients make decisions about event possibilities.Create and revise room layouts for each event.Propose new ideas to improve the event planning and implementation process.Serve as liaison with vendors on event-related matters.Close out all events as required.

• Demonstrated effective written and verbal communication skills with internal and external customers and staff. • Maintained files, records and reports as they pertained to budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes.• Replied to general information requests regarding the Hotel, Venues, and city events.• Greeted clients, suppliers, and visitors in a professional and courteous manner.• Developed and continually enhanced relationships with key corporate, business and travel industry accounts.• Managed the successful outcome of assigned programs from pre-arrival through to post-departure. • Conducted and or attended daily meetings to review event contracts ensuring last minute changes were communicated with the banquet department, kitchen and audio visual.• Received and responded to all incoming email correspondence re: upcoming events• Processed payments setting up the clients’ accounts and sending the invoice while ensuring timely and accurate information.• Assisted with financial reports, such as annual budget and monthly expenses.• Placed orders and coordinated delivery of entertainment, electrical, audio-visual and display requirements to satisfy the needs of the client.

• Ensured efficient daily operations of the banquet floor including directing servers, bartenders and porters.• Supervised and assisted with personalized service to enhance guest experience.• Planned and coordinated event details with kitchen, stewarding and catering.• Implemented service sheet and conducted pre-function briefings to review event information with staff.• Communicated with function organizer before, during and after all services to ensure needs were exceeded.• Answered and prioritized phone calls and re-directed to the clients’ meeting rooms.• Composed maintenance reports and entered into the system for monthly reports.

• Ensure smooth running operation of the Nineteenth Floor • Coordinate the selection, training and development of employees to uphold the highest quality standards. • Schedule and supervise concierge team; expedites supervisory duties such as employee reviews, approval of vacation requests, chair monthly communication meetings, etc. • Ensure financial reporting is maintained and accurate ( i.e. revenue, payroll, expenses, forecast)• Liaison with all internal departments and outside contractors to ensure standards are maintained• Represent the floor at weekly F&B meetings and CSC department monthly meeting.• Ensure appearance of the floor is impeccable at all times. Co-ordinate cleaning and maintenance work with appropriate department.• Responsible for maintaining inventory par stock for the floor and meeting room supplies. Co-ordinate with Stewarding and Banquet Department to ensure all stewarding supplies are in check. • Actively involved in daily operations of the floor and all Concierge duties including: inspecting meeting rooms, ensuring F&B set up is timely and above standard in presentation, communicating any last minute changes to all departments affected. • Establish a personal rapport with clients in order to learn about their needs and expectations• Maintain records and historical data for revenue, maintenance and housekeeping work and client profile