Microsoft Excel data entry to support medical cases for nurse review.Decision letter distribution and documentation production.Developed and improved data technician standard operating procedure (SOP) manual within first four months.Primary trainer of new data tech hires.Verify records submitted for preauthorization.Relationship management with internal Nurse Staff, team members and leaders.

Provide solutions to guest needs by coordinating with key staff to mitigate hospitality concerns. Works relentlessly to ensure that all residence receive an optimal experience during scheduled stay.• Work closely with Food and Beverage Director of Westin Indianapolis to develop knowledge of hotel and hospitality culinary industry.• Follow an organized schedule to meet weekly with department managers for up to 8 or more hours.• Shadow Westin staff and learn department functions including: Culinary, Sales and Catering, Housekeeping, Front Desk, Security, and Banquets.• Assist supervisory staff with pre-shift meetings, scheduling, and communicating hotel information to associates.

• Work closely with Food and Beverage Director of Westin Indianapolis to develop knowledge of hotel and hospitality culinary industry.• Train with department managers to learn daily functions including: Culinary, Sales and Catering, Housekeeping, Front Desk, Security, and Banquets.• Assist supervisory staff with pre-shift meetings, scheduling, and communicating hotel information.• Help record and total banquet sales reports and receipts in company database.• Learn proper banquet set up and food service for events including business meetings and weddings. • Attend Human Resources Management Development meetings to increase brand recognition and guest loyalty. Build stronger relationships with guests and associates through volunteering in work related community activities, and social media projects.

• Worked as a team member for a 4-8 hour shift, served food and beverage to upwards of 1,000 guests.• Anticipated all guest needs, and closely understand non-verbal actions from guests as well as Banquet Captains during functions that may require silence.• Communicate efficiently and timely with Catering and Banquet staff. • Worked in professional hospitality setting within the Indianapolis Metro, Kentucky, Illinois, Missouri, Philadelphia, and Ohio area.