Senior Administrative Assistant
Current• • Managed and resolved over 50 client inquiries weekly, maintaining 95% satisfaction by following agency protocols and compliance standards.• • Increased client engagement by 30% through effective communication strategies, supporting client retention and regulatory adherence.• • Ensured 100% data accuracy in records to maintain audit readiness and compliance with documentation standards.• • Coordinated newsletters to over 1,000 subscribers, achieving a 30% engagement increase and meeting agency communication requirements