● Provided general virtual assistance such as Google Suites utilization, Email and CalendarManagement, Email and LinkedIn Outreach, Booking with Calendly and any tasks that requiredpersonal assistance● Conducted proper product research to acquire at wholesale rates, negotiated with suppliers,obtained the best bargains, secured samples and created listing for products to sell on Amazon

● Resolved medical claims related to COVID-19 testing and vaccines● Assigned to call and send email to primary health insurances to check the status of a claim● Reprocessed and resubmitted claims to resolve denial and obtain payment for medical claims

Process Developer - Team Support Lead (Citibank)● Managed all activities within a team● Decided how to approach tasks and assisted in creating action plans and follow-throughs● Distributed information to team members and stakeholders● Determined goals that team members will work towardProcess Associate (Citibank)● Assisted customers by listening closely, finding solutions to problems, and makingrecommendations with credit card accounts● Helped with credit card… Show more Process Developer - Team Support Lead (Citibank)● Managed all activities within a team● Decided how to approach tasks and assisted in creating action plans and follow-throughs● Distributed information to team members and stakeholders● Determined goals that team members will work towardProcess Associate (Citibank)● Assisted customers by listening closely, finding solutions to problems, and makingrecommendations with credit card accounts● Helped with credit card account applications, billing, invoice and responded to general inquiriesover the phone, email, and chatProcess Associate (Ciox Health)● Performed outbound calls to physicians/hospitals for account verification for medical recordssubmission● Performed outbound calls to physicians/hospitals regarding scheduling of electronic medicalrecords Show less

● Resolved customer complaints related to magazine and book subscriptions, orders and deliveriesvia email, chat, and phone● Reached out to customers and verified account information and subscriptions● Assisted with placement of book orders, magazine subscriptions, refunds, and sweepstakes entries

Telephone Operator● Answered phones and responded to queries related to spa services● Scheduled appointments for in-house visitsReceptionist● Greeted and assisted guests in the premises● Responded to spa related inquiries for in-house guests● Gave directions and managed the flow of traffic in the office● Allowed access to other employees