Angel F. Email & Phone Number

Florida, United States

United States

Destin/Fort Walton Beach, Florida Area

• Prepares and forwards documents for shipment processing on each order. • Completes daily action reports in order to properly service each shipment. • Tracks the status of each customer’s shipment • Communicates with Booker and Dispatch regarding problems and concerns with shipments. • Achieves and maintains an agreeable customer satisfaction rating.• Effectively uses both local and corporate computer systems in the processing of each shipment; including downloads, running of reports, and analysis of data. • Receives and processes shipments from fellow agents. • Sets appointments as needed for Sales Representatives and gives basic phone quotes for all types of moves.• Sends the survey results to the Booker within 24 hours after the survey appointment.• Process container dimensions and send them to appropriate parties to generate freight bills.

Mary Esther

• Act as liaison between Mobile representatives in the field, the customer and the Call Center• Receive, handle and respond to emails from Mobile Lead Representatives• Contact customers to resolve highly escalated issues• Close escalations from Mobility Providers, Retailers and Corporate

Mary Esther, Fl

• In charge of customer service compliance which consist of building and maintaining relationships over the phone with multiple retail clients across the country.• Assist in loss prevention tactics over the phone to avoid extremely high escalations from occurring within retail locations. • Monitor and track company issued equipment to loss prevention.• Maintain multiple databases of company information and generate statistic reports.• Provide administrative support assistance as otherwise need.• Provide support assistance as otherwise need.• Provide support, direction, monitoring, and coaching to fellow agents.• Ensures agents following company's policies and procedures.• Positively impact consumer service quality, productivity and safety. • Take meeting minutes with Client and distribute to team members.• Train new employees.

Fort Meade

● Managed front desk during high demanded hours● Circulated among patrons to assure service is satisfactory● Received and resolved customer complaints● Provided information and general instructions on the use of equipment, facilities and machinery● Assisted patrons in the use of the facility by checking out equipment, providing safety instructions, and demonstrated new equipment● Planned, conducted, publicized and arranged support for special events, social activities, tournaments and related functions● Provide work guidance to other staff

Yokota Japan

● Maintained classroom order● Graded homework and tests papers● Ensured safety and health of children● Occasionally performed duties at front desk● Organized student files

Tokyo, Japan

● Planned and organized a range of children activities● Taught 3-5 year olds life lessons● Used imaginative approach to foster children’s appetites for learning● Answered parent’s questions

Yokota, Japan

● Managed front desk● Supervised pool users on deck maintaining safety● Taught children swim lessons

Yokota, Japan

● Generated Power of Attorneys● Reviewed & filed Court Cases● Performed duties at front desk● Took notes for attorney during court hearings

Education record

Diploma, Computer Science