Angelica Coco Email and Phone Number

🚀 Customer Service Representative | Mercedes-Benz NV 📍 Maastricht, Netherlands 🗓️ 1 October 2022 - To dateAs a Customer Service Representative at Mercedes-Benz, my primary focus was addressing customer inquiries, concerns, and complaints in a professional and timely manner. I handled a high volume of calls daily, ensuring each customer received accurate information and solutions regarding their vehicle issues, services, and warranty details.In this role, I:Responded… Show more 🚀 Customer Service Representative | Mercedes-Benz NV 📍 Maastricht, Netherlands 🗓️ 1 October 2022 - To dateAs a Customer Service Representative at Mercedes-Benz, my primary focus was addressing customer inquiries, concerns, and complaints in a professional and timely manner. I handled a high volume of calls daily, ensuring each customer received accurate information and solutions regarding their vehicle issues, services, and warranty details.In this role, I:Responded efficiently to customer questions and complaints, providing clear and detailed explanations to resolve issues.Ensured customer satisfaction by tracking service requests, addressing concerns, and maintaining follow-up communication.Collaborated with various departments to guarantee that customer concerns were escalated to the appropriate teams and resolved swiftly.Utilized Customer Relationship Management (CRM) tools to manage customer data, monitor inquiries, and provide tailored assistance.Prioritized clear communication and empathy, striving to exceed customer expectations in every interaction.My role was pivotal in delivering the high standards of customer service Mercedes-Benz is known for, ensuring that customers felt supported throughout their experience.Skills: Customer Service · Complaint Resolution · Communication · Customer Relationship Management (CRM) · Problem-Solving · Team Collaboration · Customer Satisfaction Show less

🚀 Mercedes-Benz NV | 📍Maastricht, Netherlands | 🗓️ 1 July 2017 - 30 September 2022As a team member of the Roadside Assistance and Logistics 24/7 Service for Mercedes-Benz, my primary responsibility is to provide timely and efficient support to customers who encounter issues with their vehicles. I work closely with a team of skilled professionals to deliver exceptional service that meets the highest standards of quality and professionalism.My tasks involve receiving customer… Show more 🚀 Mercedes-Benz NV | 📍Maastricht, Netherlands | 🗓️ 1 July 2017 - 30 September 2022As a team member of the Roadside Assistance and Logistics 24/7 Service for Mercedes-Benz, my primary responsibility is to provide timely and efficient support to customers who encounter issues with their vehicles. I work closely with a team of skilled professionals to deliver exceptional service that meets the highest standards of quality and professionalism.My tasks involve receiving customer calls and promptly responding to their inquiries, as well as providing accurate and comprehensive information regarding available services, pricing, and other related details. I also utilize various digital tools and systems to track and manage customer requests, and ensure that all service requests are promptly dispatched to the appropriate personnel.In addition, I collaborate with the logistics team to coordinate the transportation of vehicles to the nearest authorized Mercedes-Benz service center for repairs or maintenance. I ensure that all necessary paperwork and documentation are completed in accordance with established procedures, and that customers are kept informed of the status of their vehicles at all times.Moreover, I conduct regular follow-ups with customers to ensure that their needs are being met and that they are satisfied with the service provided. I maintain a high level of professionalism and customer service throughout all interactions with customers, and strive to exceed their expectations in every way possible.Overall, my role in the Roadside Assistance and Logistics 24/7 Service for Mercedes-Benz is crucial in providing customers with a seamless and stress-free experience, ensuring that they receive the highest quality of service at all times.Skills: Aftersales · Customer Service · Customer Satisfaction · Communication · Customer Relationship Management (CRM) · Teamwork Show less

🚀 Freelance Jewelry Designer & Creator 📍 Different Locations 🗓️ January 2003 – PresentAs a Freelance Jewelry Designer, I craft unique, handmade jewelry pieces using a variety of techniques and materials. My passion for design and creativity drives me to create one-of-a-kind pieces that reflect both modern trends and timeless aesthetics.In this role, I:Design and handcraft my own jewelry collections, experimenting with precious metals and stones.Incorporate crochet… Show more 🚀 Freelance Jewelry Designer & Creator 📍 Different Locations 🗓️ January 2003 – PresentAs a Freelance Jewelry Designer, I craft unique, handmade jewelry pieces using a variety of techniques and materials. My passion for design and creativity drives me to create one-of-a-kind pieces that reflect both modern trends and timeless aesthetics.In this role, I:Design and handcraft my own jewelry collections, experimenting with precious metals and stones.Incorporate crochet techniques into my designs, creating intricate patterns and textures that enhance my creations.Customize furniture to create unique pieces that enhance interior aesthetics, blending functionality with artistic flair.Design and create clothing items, merging fashion and personal expression through fabric and style.Continuously learn and apply new techniques in jewelry making through courses with master jewelers, blending traditional craftsmanship with contemporary design.Manage every aspect of my business, from concept creation and material sourcing to production and customer sales.Collaborate with clients to create custom designs, ensuring that each piece tells a personal story and meets their expectations.Market my creations through various channels, building a brand identity that emphasizes creativity, quality, and craftsmanship.My work allows me to merge my artistic skills with my entrepreneurial spirit, delivering high-quality, handcrafted jewelry, clothing, and customized furniture that resonate with clients on a personal level.Skills: Jewelry Design · Metalworking · Crochet · Furniture Customization · Clothing Design · Custom Design · Creative Problem-Solving · Client Collaboration · Small Business Management Show less

🚀 Assistant Manager | S.C.O.U.T. 📍 Pescara, Italy 🗓️ December 2015 to March 2017As Assistant Manager at S.C.O.U.T., I played a key role in ensuring smooth store operations and creating an engaging customer experience. My responsibilities covered both support creative visual merchandising and day-to-day management tasks to drive sales and operational efficiency.In this role, I:Managed daily opening and closing procedures, ensuring the store was prepared for business… Show more 🚀 Assistant Manager | S.C.O.U.T. 📍 Pescara, Italy 🗓️ December 2015 to March 2017As Assistant Manager at S.C.O.U.T., I played a key role in ensuring smooth store operations and creating an engaging customer experience. My responsibilities covered both support creative visual merchandising and day-to-day management tasks to drive sales and operational efficiency.In this role, I:Managed daily opening and closing procedures, ensuring the store was prepared for business and secured at the end of the day.Monitored inventory levels, coordinated stock exchanges with other stores, and maintained accurate stock records to meet demand.Handled daily cash deposits and maintained precise financial reports to ensure transparency in transactions.Supported the design and maintained visually appealing product displays that aligned with the brand’s image and enhanced the store’s aesthetics.Provided in-store sales support, assisted customers with their purchases, and actively participated in sales strategies to meet store targets.Collaborated closely with the store manager and team to meet sales goals and deliver a superior customer experience.My role combined operational management with creative merchandising to drive both sales and customer satisfaction in a dynamic retail environment.Skills: Visual Merchandising · Retail Management · Inventory Management · Customer Service · Sales Strategy · Team Leadership · Cash Handling Show less

🚀 Entertainer & Events Manager | Club del Dragotto, S.O.S. Tata, ANASTASIA Kids Entertainment📍 Pescara, Italy 🗓️ September 2007 - December 2016As an Entertainer and Events Manager for multiple children's entertainment organizations, I was responsible for creating engaging experiences for kids through events, workshops, and exhibitions.In this role, I:Managed and organized children’s entertainment activities, ensuring a fun and safe environment for all… Show more 🚀 Entertainer & Events Manager | Club del Dragotto, S.O.S. Tata, ANASTASIA Kids Entertainment📍 Pescara, Italy 🗓️ September 2007 - December 2016As an Entertainer and Events Manager for multiple children's entertainment organizations, I was responsible for creating engaging experiences for kids through events, workshops, and exhibitions.In this role, I:Managed and organized children’s entertainment activities, ensuring a fun and safe environment for all participants.Led fine arts workshops, encouraging creativity and learning in children through hands-on activities.Oversaw the installation and management of commercial exhibition spaces, ensuring they were visually appealing and aligned with event themes.Coordinated with event teams to deliver smooth, memorable experiences for children and families at various venues.My role involved balancing creative and operational responsibilities, making sure every event was both enjoyable and professionally executed.Skills: Event Planning · Children's Entertainment · Workshop Facilitation · Creative Installations · Team Collaboration · Event Management Show less

🚀 Sales Assistant | Miroglio Group 📍 Chieti, Italy 🗓️ June 2015 to November 2015As a Sales Assistant at Motivi (brand of Miroglio Group), I was responsible for delivering exceptional customer service, supporting in-store operations, and ensuring the seamless management of both physical and online orders.In this role, I:Assisted customers with product selection, providing personalized styling advice to enhance their shopping experience.Played an active role in… Show more 🚀 Sales Assistant | Miroglio Group 📍 Chieti, Italy 🗓️ June 2015 to November 2015As a Sales Assistant at Motivi (brand of Miroglio Group), I was responsible for delivering exceptional customer service, supporting in-store operations, and ensuring the seamless management of both physical and online orders.In this role, I:Assisted customers with product selection, providing personalized styling advice to enhance their shopping experience.Played an active role in customer retention initiatives, helping to build lasting relationships through excellent service and follow-up activities.Designed and maintained attractive visual displays to showcase new collections and drive in-store engagement.Managed warehouse operations, ensuring efficient stock organization and replenishment to maintain a smooth shopping experience.Handled online orders, from processing to fulfillment, ensuring timely and accurate deliveries for customers.My contribution helped create an inviting shopping environment while supporting operational efficiency, ultimately driving customer satisfaction and retention.Skills: Customer Service · Visual Merchandising · Online Order Management · Warehouse Operations · Customer Retention · Sales Assistance Show less