Primary responsibilities include serving as primary contact to answer management and staff questions on employment law, company policies, and payroll.Achievements• Reviewed and updated Employee Handbooks – previous update was in 2012.• Develop curriculum and conducted HR training for executives and supervisors.• Researched and conducted safety training for employees improving response efficiency to incidents in the centers.• Developed a compensation plan for Teachers and Teacher Aides providing a career path and increasing engagement.• Reduced turnover (from 96% down to 25%) by revising the hiring process, job descriptions and improving candidate experience.• Initiated and won approval for additional benefits for employees: increment in paid holidays (from 3 to 5 days), bereavement pay, attendance bonus, and anniversary bonus.• Developed and implemented a better tracking system improving punctuality and attendance by 70%.

Primary responsibilities included to create and update patient’s records in the electronic health record system. Schedule appointments and verification of patient insurance. Process insurance authorization for diverse procedures and tests and aided patients coordinating appointments. Achievements• Updated patient records daily guaranteeing doctors could finish their notes by the end of the day.• Trained other staff in processing electronic insurance authorizations as new technology became available.

Assigned new title to focus on providing assistance with the human resources processes at all locations. Record keeping and payroll process.Achievements• Set up payroll for every new company (6 companies).• Provided support implementing policies and procedures for managers and employees.Office ManagerPromoted to manage vendors, staff and provided support to CEO.Achievements• Coordinated tutors schedules and directly supervised three administrative assistants.• Prepared payroll for hourly and salary employees, reconciled general ledger of accounts on monthly basis, and annually assisted with year-end closing procedures.• Explained company personnel policies, benefits, and procedures to employees and job applicants.• Recommended and negotiated contract with new credit card processing company lowering monthly fees.Administrative Office AssistantPrimary responsibilities include to provide general support to owner, vendors and customers, and record keeping.Achievements• Established payroll system and maintained accurate accounting data using QuickBooks.• Developed and implemented recordkeeping systems for employees, vendors and providersSpanish InstructorPrimary responsibilities include to teach Spanish as a second language one-on-one and group settings (up to 25 people)Achievements• Collaborated in the development of Spanish booklet: “Let’s start, Spanish”; 2 levels• Prepared lesson plans to offer a customized service to students • Worked with sales team to develop curriculum for new classes• Trained new instructors on application of company curriculum

• Served as manager assistant and training coordinator• Stimulated a team of 5 – 9 employees ensuring consistently positive customer experience• Facilitated initial employee orientation and in-service training• Prepared daily cash deposit, ordered supplies, and managed inventory• Planned weekly schedules• Commended for multitasking abilities; frequently assigned during peak dining hours