Angelica Thomas Email & Phone Number

Bartlett, Tennessee, United States

Memphis, Tennessee

Greater Memphis Area

As a Business Service Center Coordinator my primary role is to answer client inquiry calls on Business Banking products, accounts, services and policies. As a subject matter expert I resolve time sensitive request and research issues as they arise from internal and external business clients. Utilizing independent problem solving and decision making skills is imperative to this role. Daily I ensure all duties are carried out in efficient and cost effective manner to prevent loss for the business and provide a positive customer experience.

Greater Memphis Area

As a Team Lead my responsibility was to drive business needs through direct reports. Team Lead role required me to coach and develop a core team of advocates this included but was not limited to bi-weekly coaching sessions on performance stats. This role also included administrative support such as hiring or termination , administering corrective actions for performance or attendance and yearly merit reviews. Role requires responsibility for up to 20 direct reports at a given time.

Memphis, Tennessee, United States

• Focused on team development and training. • Day to day tasks of coaching and auditing a Consumer Relations team with a dedicated focus on escalated resolution processes. • Adhered to quality assurance processes; investigated as needed; personal development and growth objectives. • Collaborated with Consumer Relations Team Leader on quality initiatives and aligned operational effects and evaluated next steps in team management and coaching • Calibrated with Rapid City Quality team to build consistency between both sites • Approved exception reviews to assist in resolution efforts and increased positive owner experience

Greater Memphis Area

Responsibilities included developing talent by overseeing the recruitment process while implementing and maintain sales associate training programs. Assisted in sales management, daily operating functions of store including opening/closing, daily bank deposits as well as associate scheduling.

Bachelor Of Science (Bsc), Communication, General

High School Diploma, General Studies

Activities and Societies: Health Occupational Students of America, Student Leadership Council, Journalism Team, Future Teachers of America.