Angelica Nieman Email & Phone Number

Bryanston, Gauteng, South Africa

Bedfordview, Gauteng, South Africa

VOCAL (Voice of Customer in the Automation Landscape) is a peer powered global community of decision makers and users of Automation technologies including RPA, Intelligent Automation, Machine Learning, Natural Language Processing, Process Mining, Intelligent Document Processing, Artificial Intelligence and more.

Pretoria, Gauteng, South Africa

Pretoria, Gauteng, South Africa

Automation specialist leading the digital transformation initiative by creating a virtual workforce and digitizing manual processes to ensure process efficiency and quality. Supporting Exco in defining business change needs and automation opportunities to ensure ROI.Setting up the RPA COE and ensuring thorough Governance and frameworks are in place. ▪ Project and change management agent for RPA across the company. ▪ Training of SME’s and key business stakeholders on the RPA capability. ▪ Leading a team and ensuring they are enabled to complete the work required. Working on processes for the following business units: Banking Products, Finance, HR, IT and Operations. ▪ Performing Pre- Assessments and due diligence on processes. ▪ Value stream mapping to identify process MUDA (Waste) ▪ Ensuring there is proper controls in place and well-articulated RACI model. ▪ Formulating a business case for the scope of automation Collaboration and Requirement Elicitation ▪ Classification, Verification and Validation of the Requirement ▪ Identification of regulatory, quality and production needs and requirements ▪ Compile relevant product specifications and performance endpoints. ▪ Collaborate with Business stakeholders to finalize scope of work Develop Automations, Track and Monitor development including testing of changes ▪ Design and Development of RPA Solutions▪ Code review and Assisting with Internal Testing and supporting business during UAT ▪ Ensure document control and traceability for progress, changes, plans and reports. ▪ Deploy live dashboard for stakeholders to centralize activities and ensure productive progress meetings. ▪ Address issues, incidents as appropriate. Managing Business Acceptance and Performing Costing, Budgeting and Value Realisation.

Pretoria, Gauteng, South Africa

Gauteng

Work with business stakeholders analyze business operations and recommend solutions to align individual business functions with organizational goalsUnderstand the structure, policies, and operations of an organization, and recommend solutions to improve general business processes and planningCompile, analyze, interpret, and present complex data related to current and future operationCreate reports, charts, graphs and presentations to aid in proposing new strategies for successful business changes

Centurion

Business Analyst with Telematics, Insurance and ICT experience in Customer Service, Operation, Stock Management, Billing, Finance, Administration, New Business, Retention and Commissions.

Centurion

Managing administration & Rolling out Training for all channels within the New business development department. Was also fortunate to spend 5 months with Junior Business Analyst tasks by assisting New Business Development and the External Development Company with business requirement documentation and tasked to Test the development of a new Web-based 3rd Party Fitment Centre platform. I was also given the opportunity to provide the requirements which developed the Process Governance for 3rd Party Fitment Centres to design the training and support documentation for the usersResponsibilitiesJunior Business Analyst:Included in requirement meetingsBusiness modelling (sole function)Gap analysis (assistant level)Responsible for scope documentationLiaison between 3rd party developerChannel Account Manager: Drafted Service Level Agreement between Ctrack and New Business Opportunities, including any annexures to the agreement if any new terms/ products or changes occurredNew application for partners to be compiled, and did the necessary vetting and approvalCompiled monthly recurring income reports and distributed to all Channels within a specific time frame monthlyEnsure compliance with ISO Principles as well as ensure that Channel Department standards and Procedures are adhered to and up-to-date.Allocated to Special Projects to compile assessment, analysis in the Administration / Financial and Stock Management business units of 3rd Party Fitment Centres (Requested by Managing Director on adhoc Basis)Weekly sales/ channel and lead reportsAssisted Partners and certain corporate accounts with any complaintsConformance and Quality Assurance on Outbound Call CentresExecuted training for all Partners staff members and owners on products as well as operational issuesEnsured that all Business Partners complied with all marketing, advertising, legal requirements, administration, communications and reporting monthly

Centurion

Developing and implementing strategies for marketing and selling products and services through 3rd party fitment centres. Manage ongoing relationships with 3rd party fitment centres. Manage financial and operational objectives and processes. Ensure operational plans are aligned with business objectives within 3rd party fitment centres. Typically managed 18 3rd Party Fitment Centres (Gauteng, Bloemfontein, Nelspruit, Klerksdorp, Empangeni, Polokwane)Allocated to Special Projects to compile assessment, analysis in the Administration / Financial and Stock Management business units of 3rd Party Fitment Centres (Requested by Managing Director on adhoc Basis)Responsibilities:Ensure compliance with ISO9001 Principles as well as ensure that 3rd Party Fitment Centre Policies and Procedures are adhered to and up-to-date.Build positive working relationships with channel partners to maximize product sales within customer base. Manage sales activities and maintain sales records and reports.Provide Product, Stock Management and Administration (Invoicing/Orders) Training Analyse Stock/ Invoicing discrepancies as well as conducting quarter internal audit. Develop partner specific sales and marketing plans to increase marketing and selling efforts. Coordinate with partners to develop joint business plan to mutually agree with business objectives. Perform business reviews and recommend improvements. Ensure Compliance with all FICA requirements

Gauteng

My role was to provide essential support and assistance with operational aspects of the day-to-day running of the launch of the 1st Ctrack Fitment Centre to the consumer market, and therefore contributed to the overall visitor and customer satisfaction of Ctrack. Representative for ISO9001 within the fitment centre was adhered to and up-to-date.ResponsibilitiesSupport the process of signing up new sales of walk-in customersCreate/update contract on the system, ensuring all details are kept up to date and correct.Create purchase orders in line with company and finance requirements and ensure all invoices and delivery notes are processed for month end reportingEnsure all new products are invoiced on the Accpac system with correct sales figuresand financial dataLiaise with Sales & Delivery individuals in order to receive and manage stock ensuring products are delivered on time to the shop floorEnsure all stock movements are recorded, including all stock write-offs, stock take data and internal department purchasesFulfilment of Online Sales and Mail RequestsResponsible for Customer Account & Scheduling EnquiriesAssist Retail Manager/Buyer with the visual merchandising of shopAssist with the Cash Handling and Operational Procedures, including Point of sale systemProvide Retail Cover where necessary in the Turner Contemporary ShopOther administration duties included liaising with other internal departments and dealing with any related enquiries.Conduct investigation and implemented solution for stock/administration discrepancies.

Centurion

Resolve customer complaints via phone, email, mail, or social media. Greet customers warmly and ascertain problem or reason for calling. Cancel, upgrade, investigation of accounts. Assist with scheduling of new installations, Tracking unit service request.ResponsibilitiesAssisting customer with any enquires / Complaints ensuring 1 call resolution by resolving promptlyAssisting customer with billing enquiries on client’s debit orders as well as conducting investigations (Account reconciliations).Assisting clients with Tracking unit service enquiries /requests and arranged scheduling when required.Training of New Agents on Company Systems and ProtocolsProvided management with Customer Feedback and suggestions improvementProvide technical support to customer of Vehicle Tracking software through telephone and desktop streaming.Conducted investigation on unique scenarios received from the recovery department.Make outbound calls to prospective customersExplaining and promoting the product to prospective clients contacting the call centreSales planning activities and preparing sales pitchesMaintaining and updating customer databaseAssociated admin duties

Midrand

Provide first-line support to stores with In-Store radio issues being experienced. Aim to resolve incidents in a timely and efficient manner and facilitate good relationships and communication, also responsible to make daily courtesy calls to all the stores.As a helpdesk agent I have learned to build good relationships, handle various types of people and situations and that communication and understanding the clients’ needs is key to provide successful support.ResponsibilitiesProvide desktop support to internal clients as well as first line technical support on digital media products to external customers. Daily Reporting for various stakeholders

Benoni Area, South Africa

Worked at Comp Moya on a part-time basis during School Holidays and full-time once matriculated in 2003. Provided office support services in order to ensure efficiency and effectiveness within the Comp Moya Office.ResponsibilitiesReceive, direct and relay telephone messages and fax messagesMaintain the general filing system and file all correspondenceAssist in the planning and preparation of meetings, conferences and conference telephone callsMaintain an adequate inventory of office suppliesRespond to general inquiries (Order/Quotation/ Invoicing)Provide word-processing and secretarial support

Bachelor Of Commerce (B.Com.), Business Informatics, Nqf Level 8

Quantitative Modelling I Economics IA Economics IB Financial Accounting Principles, Concepts Financial Accounting Reporting Introduction.

Certification:, Informatics, Programme In Business Analysis

Activities and Societies: Business Analysis Body of Knowledge (BABOK®) Include all knowledge areas and techniques: Strategy analysis.

Ecba™ Certification, Professional Development, Internationally Accepted Standard Of Business Analysis Practice

Activities and Societies: Minimum 21 hours of BA Professional Development in the past four years. Agree to the ECBA™ Code of Conduct..

Higher Certificate, Economic And Management Science, Level 5

Activities and Societies: Certificate Modules: BASIC NUMERACY BUSINESS MANAGEMENT IA ECONOMICS 1500 ENGLISH FOR ECONOMIC AND MAN ETHICAL.

Matric, Highschool

Subjects: Afrikaans English Business Economics Home Economics Computer Studies Computer Typing

Education record