I am passionate about providing value via improved user experience, user documentation content strategy, and instructional processes and procedures. With a Ph.D. in English Literature that taught me research, writing, and editing skills, then more than 20 years of technical communication experience, currently, my main areas of interest include:* Planning and managing documentation projects* Delivering targeted content that is in alignment with users' needs and my organization strategy* Improving user experience and customer success* Promoting a growth mindsetI am also an adjunct at a local community college with more than five years of teaching and instructional design experience. I typically teach online or face-to face composition and technical writing courses that aim to improve reading, writing, critical thinking, and collaboration skills.