Angeline C. Email & Phone Number

Macao Sar

Macao

Taipa

Handle operation matters for GEGPC club members (cards sales, reporting, casino marketing activities etc)

Macau

1) Manpower allocation; Create quality rosters that balance operational requirements with employee satisfaction.2) Provide statistical analysis, interpretation, reporting, forecasting and trends of data which will identify areas of opportunity for improvement, contributing to the strategic direction of Scheduling3) Ensure all team members comply with departmental and company policies and procedures.4) Sales enablement to increase VIP cards sales5) Customer rolling report analysis for the particular casino activities.6) Call back return customer for revenue increment in VIP services.7) Provide business process for new trainee in future as uses for references (system process) in presentation format. Use as a briefing notes for all new comers and document down in all hardware use by front liners in casino desk.8) Target setting for all the team and ensure all reports are done for references on meetings.

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

1) SME of Rebates modeling for partners; owner of whole end to end process to ensure partners do not get over pay for rebates as agree by country managers. 2) Helping sales managers for Target setting for entire group of partners for Australia (half yearly basis/ quarterly) 3) Locate marketing development fund for partners to help partners to run program to enhance their sales revenue. 4) Prepare reports for stakeholders- HP Partners and Distributors; ensure partner reporting are submitted on time to country managers and partner sales manager. 5) Work in a group of channel marketing helping each team member to work out project, program, and administration to ensure or monitor partner performance. 6) Leverage on multiple System: PRM tools (Partner Relationship Management), Partner Tools(PONE), Reporting tools(BOSS). 7) Help Country Managers to prepare Partner Rebate Modeling to payout partners base on their performance. 8) Ensure all new partners profile in PRM tools Key Achievements: 1) Ability to enhance processes and trained partner sales managers to ensure everyone follow the same process and drive sales in par. 2)Ability to convert Sales improvement 20-25% from 2011 to 2012.

Kuala Lumpur, Malaysia

• Performs internal process analysis using structured methodologies (e.g. Lean or Six Sigma). Assist and coordinate with various IT departments in process mapping, measurement, analysis, improvement, design, and redesign utilizing analysis based on proven quality and statistical techniques. Act as team leader for various process improvement projects.• Collaborates with IT operational management team to develop data relationships, data analysis processes that map to workflows and associated key performance indicators (KPIs), reporting formats and recommendations to the presentation of data including trending.• Minimum of 3 years of experience designing and implementing business process improvements• Exceptional communication (written, verbal, presentation and listening) skills and ability to build relationships, work in partnerships and engage team members required including ability to communicate technical information to nontechnical personnelSales enablement team, working closely with stakeholder's for enhancement system and process in Asia Pacific and South Pacific call center.SME on CRM tools (Siebel) and Call Management System (AVAYA) on KL Contact Center and South Pacific Contact Center.Project on process audit for sales staff, partners...etcReport analysis for sales and partnersTraining stakeholders for sales improvement.

Kuala Lumpur, Malaysia

Monitor Quality Audit for sales agent in call center.Enhance method of sales, working closely with trainers and stakeholders.Ensure all majority of sales agent meet KPI.Reporting to director of call center.

Kuala Lumpur

Handling a team of 8-10 for hotel and sales agent.Team monitoring on sales.Coaching for sales and quality improvement.

Diploma In Web Design, Web Design Intensive Workshop (Bena)

HTML,Photoshop,

Diploma In Econs, Business/Managerial Economics