Angeline He Email & Phone Number

Sydney, Australia

• Acquiring new high net worth customers and establish quality referral partnerships.
• Conducting needs analysis of customer’s current financial circumstances, as well as writing and structuring complex lending solutions to achieve their objectives.
• Determining clients' wealth management needs and provide access to Westpac’s renowned research, wide range of investment and foreign exchange specialists and products to help them make intelligent decisions.

• Hold Delegated Risk Authority for up to $2 mil in residential lending.Responsibilities:
• Developing business sales opportunities from new and existing clients and external business referrers.
• Conducting needs analysis of customer’s current financial circumstances, as well as writing and structuring residential loans to achieve their objectives.
• Managing the customer experience from application stage through to loan settlement. Proactively follow up with clients and keep them informed of progress on their home loan applications.
• Accountability for building customer relationships and delivering superior service through my professional knowledge of mortgage products and services.
• Capturing cross-sale opportunities by providing related banking products such as general insurance, financial planning referrals.

• Acting as a focal point for third party inquiries and status reports from external service providers to assist the facilitation of the loan approval process, which includes but are not limited to valuers, brokers and.
• Proactively follow up with brokers for all outstanding documentation throughout the loan process, and ensure the credit team meets agreed service level standards.
• Proactively manage application pipelines and provide support to brokers in submitting loan applications.
• Foster productive business relationships with an aim to improve service quality and provide exceptional client experience.
• Assist in increasing the quality of loan applications by maintaining quality control.

• Assist lending manager in daily operation including answering general customers enquires regarding lending in the branch or over the phone and email, pre-qualifying leads /referrals received and setting up appointments.
• Interview with clients face to face or over the phone. Collect and record information from clients and structure loan application in bank lending system, as well as examine information and accuracy of loan application.
• Assist lending manager on loan application including valuation, credit/reference check, income and documents verification, relevant property and company search, and preparing loan documents.
• Proactively follow up with clients and keep them informed of progress on their home loan applications, as well as explain fees and cost involved.
• Liaising with both internal mortgage team and external parties such as solicitor and real estate agent, to ensure timely delivery and completion.
• File all documents related to loan application and ensure loans and processes meet compliance standards. Carry out responsibilities with professionalism and respect for others in accordance with the bank’s policies and.

• Responsibilities
• First point of contact for new and existing customers on a wide range of banking inquiries, especially in the areas of residential and consumer lending. Providing up to date and comprehensive information regarding.
• Assist lending manager and mobile lender to organise mortgage documents, set up appointments, support the delivery of branch lending results and follow on queries on behalf of customers and liaising with relevant.
• Meeting and exceeding individual sales targets by acquiring new customers and increasing share wallet of existing customers.
• Relationship management with existing customers and servicing their banking needs. Pipeline management and involvement within local community to extend business scope and attract new potential customers.
• Coaching branch staff to identify opportunities and to increase quality leads generated.

• Undertaking assigned sales and service activities to develop new and existing customer relationships. Delighting customers and build advocacy.
• Demonstrating a thorough understanding and detailed knowledge of the bank products and services, features and benefits to effectively provide appropriate solutions and identify opportunities.
• Constructively participating in the successful implementation of centralised or local branch campaigns to support the delivery of branch sales results.
• Effectively and accurately processing banking transaction and customer requests.

Diploma Of Finance And Mortgage Broking Management, Finance And Mortgage Broking

Bachelor Of Business Administration (Bba)

Activities and Societies: Macquarie Economics Commerce & Finance Society