My expertise is optimizing listings, and pricing to increase revenue throughefficient management practices, and very skilled in using Hostaway, Hospitable,Wheelhouse, and Pricelabs and many more third-party connections to marketevery listing efficiently. I am confident my skills in operations, team leadership,and problem-solving will contribute to your company's success.

Manages Airbnb, VRBO and other luxury rental sites.

Manual QA Tester at DermPro assisting more than 200+ client on a Web-Based E-commerce. Manually testing on Magento 1 and 2 by executing test cases, test plan and test script also creating/updating test cases to improve testing. Assisting new client on new store testing starting from login creation up to check-out and we also offer monthly promotion and discounting home page banner. Handling existing clients request on adding/remove update on their online store.Migration testing from Magento 1 to Magento 2.Closely working with direct client, managers, analyst, developers and designers to meet and exceed expectation.Raising defects during testing using JIRA to ensure quality of the product.Managing daily, weekly and monthly report related to all testing and defects encountered. Helping new testers to ensure quality testing will be provided.

Customer Service Representative/Case Manager for Airbnb account handling inbound/outbound calls, messaging and email. Assisting customers with reservation query, mediating between property owner and customer.

Chat Support Specialist for Telco account assisting customer with general inquiry, billing, technical troubleshooting, upsell and retention.

Customer Service Representative assisting customer with utility (gas and electricity) inquiry doing inbound and outbound calls.

Customer Service Specialist assisting customer with insurance such as prescription approval, plan inquiry.

Customer Service/Technical Support for Telco account assisting with general billing, technical troubleshooting, up-selling.