Account Manager Iii
Current
May 2024 - Present
AeroLeads people directory · profile
Angeline Bordner Email & Phone Number
Customer Success Manager at Tango Card
at
Blackhawk Network
1 work email found
@tangocard.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager at Tango Card
Location
Seattle, Washington, United States
Company size
Who is Angeline Bordner? Overview
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Quick answer
Angeline Bordner is listed as Customer Success Manager at Tango Card at Blackhawk Network, a company with 2011 employees, based in Seattle, Washington, United States. AeroLeads shows a work email signal at tangocard.com and a matched LinkedIn profile for Angeline Bordner.
Angeline Bordner previously worked as Account Manager III at Blackhawk Network and Tango Customer Success Manager II at Blackhawk Network. Angeline Bordner studied at Shoreline Community College.
Company email context
Email format at Blackhawk Network
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{first}.{last}@tangocard.com
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AeroLeads found 1 current-domain work email signal for Angeline Bordner. Compare company email patterns before reaching out.
Profile bio
About Angeline Bordner
I am a passionate, results driven, dependable senior manager with over 12 years of demonstrated success leading high performing teams at a Fortune 500 company, along with 17 years of commitment to the customer and their experience. Skilled at using data analysis to identify areas of opportunity and trends. Experienced in articulating vision and corporate values through influence and inspiration of others. Knowledgeable CRM Salesforce user with the ability to develop reports and dashboards to continuously monitor data quality and integrity. Excellent interpersonal skills in communicating key data to employees, customers and senior leadership. Expertise includes:• Leadership of teams 25+ including remote employees• Management of data analytics team supporting a 150+ person multi-site call center• Employee Engagement• Performance Management• Change Management • Workforce Management• Project Management• Lean Six Sigma• Business Process Improvement• Recruiting• Process Documentation• Training• Vendor Management• Conflict Resolution• Technical Support & TroubleshootingLicenses & Certifications:• FINRA Registered Representative Series 7 and Series 63• Six Sigma Green Belt Certification, ING Group• Business Process Management, Capital One LLC.Awards:• 2013 Capital One Lead the Way recipient for contributions made to business process improvements• American Business Award: "Stevie" Customer Service Department of the year 2013-2015• 2014 StockBrokers.com awarded best in class (5 stars) for Customer Service
Listed skills include Customer Service, Financial Services, Sales, Management, and 9 others.
Current workplace
Angeline Bordner's current company
Company context helps verify the profile and gives searchers a useful next step.
Blackhawk Network
11 roles
Angeline Bordner work experience
A career timeline built from the work history available for this profile.
Tango Customer Success Manager Ii
Current
Mar 2024 - Present
Tango Customer Success Manager
Current
Jan 2022 - Present
Clubhouse Server
Women'S University Club Of Seattle
Created a memorable experience through food, beverage and event services
Dec 2019 - Jan 2022
Event Server
Provided top-quality service, handling each guest interaction with meticulous care
Jan 2019 - Feb 2020
Reporting & Analytics Manager
16+ years with Capital One Investing (formerly ShareBuilder)Managed a cross-functional reporting team at multiple site locations, supporting numerous groups including a 140+ associate contact center and back-office operations. Analyzed call center data to make strategic recommendations to leadership. Oversaw all daily, monthly, and on-demand call center.
Jan 2016 - Jul 2017
Senior Customer Service Sales Supervisor
- Coached a team of 15+ associates to exceed department expectations and provide an exceptional customer experience. Customized development plans and counseled employees on consultative sales. Techniques include soft.
- 2013 Capital One Lead the Way Award recipient for business process improvements completed
Jan 2009 - Dec 2015
Customer Service Supervisor
Manage the day-to-day operations of 25+ customer service associates. Coached associates on performance and career counseling while maintaining a less than 1% attrition rate. Optimized employee schedules to uphold a 70/30 Service Level (SLA) by analyzing customer volume and trends. Resolved customer complaints as a liaison to the Better Business Bureau.
Jul 2005 - Dec 2008
Customer Service Lead
Provided thought leadership to address associate questions for the Customer Service Agent group. Resolved escalated customer concerns, identifying solutions that met both customer and business needs. Diagnosed advanced technical issues using root cause analysis. Retained customer accounts through the utilization of sales tools and techniques.
Jan 2004 - Jun 2005
Customer Services Agent
Resolved customer investment, retirement and website inquiries through 100+ contacts daily. Provided technical assistance and troubleshooting for website. Mentored newly hired associates to help improve their job knowledge and performance. Liaison with back office operations to route customer requests through document management system.
Oct 2000 - Dec 2003
Customer Service
Processed retail catalog orders by phone. Provided product information to ensure informed purchase decisions and customer satisfaction. Specialized in maximizing sales opportunities by cross selling merchandise. Resolved customer complaints, including overflow support for sister companies Newport News and Spiegel Inc.
Mar 1998 - Oct 2000
Team & coworkers
Colleagues at Blackhawk Network
Other employees you can reach at blackhawknetwork.com. View company contacts for 2011 employees →
MM
Marco Mancia
Colleague at Blackhawk Network
San Francisco Bay Area, United States
View →
LN
Lauren Nguyen
Colleague at Blackhawk Network
San Jose, California, United States, United States
View →
LM
Lucero Mejía
Colleague at Blackhawk Network
El Salvador, El Salvador
View →
AJ
Andrew Johnson
Colleague at Blackhawk Network
Sparks, Nevada, United States, United States
View →
BJ
Balaji Jangam
Colleague at Blackhawk Network
Bengaluru, Karnataka, India, India
View →
SE
Sherlie Esmeralda Perez De Lopez
Colleague at Blackhawk Network
El Salvador, El Salvador
View →
JD
Justin Deperio
Colleague at Blackhawk Network
Pleasanton, California, United States, United States
View →
BW
Ben Wilkinson
Colleague at Blackhawk Network
London, England, United Kingdom, United Kingdom
View →
RJ
Robin John
Colleague at Blackhawk Network
Sarasota, Florida, United States, United States
View →
BW
Bill Walsh
Colleague at Blackhawk Network
Longboat Key, Florida, United States, United States
View →
Marco Mancia
Colleague at Blackhawk Network
San Francisco Bay Area, United States
View →
LN
Lauren Nguyen
Colleague at Blackhawk Network
San Jose, California, United States, United States
View →
LM
Lucero Mejía
Colleague at Blackhawk Network
El Salvador, El Salvador
View →
AJ
Andrew Johnson
Colleague at Blackhawk Network
Sparks, Nevada, United States, United States
View →
BJ
Balaji Jangam
Colleague at Blackhawk Network
Bengaluru, Karnataka, India, India
View →
SE
Sherlie Esmeralda Perez De Lopez
Colleague at Blackhawk Network
El Salvador, El Salvador
View →
JD
Justin Deperio
Colleague at Blackhawk Network
Pleasanton, California, United States, United States
View →
BW
Ben Wilkinson
Colleague at Blackhawk Network
London, England, United Kingdom, United Kingdom
View →
RJ
Robin John
Colleague at Blackhawk Network
Sarasota, Florida, United States, United States
View →
BW
Bill Walsh
Colleague at Blackhawk Network
Longboat Key, Florida, United States, United States
View →
1 education record
Angeline Bordner education
FAQ
Frequently asked questions about Angeline Bordner
Quick answers generated from the profile data available on this page.
What company does Angeline Bordner work for?
Angeline Bordner works for Blackhawk Network.
What is Angeline Bordner's role at Blackhawk Network?
Angeline Bordner is listed as Customer Success Manager at Tango Card at Blackhawk Network.
What is Angeline Bordner's email address?
AeroLeads has found 1 work email signal at @tangocard.com for Angeline Bordner at Blackhawk Network.
Where is Angeline Bordner based?
Angeline Bordner is based in Seattle, Washington, United States while working with Blackhawk Network.
What companies has Angeline Bordner worked for?
Angeline Bordner has worked for Blackhawk Network, Women'S University Club Of Seattle, Classic Catering, Capital One, and Eddie Bauer.
Who are Angeline Bordner's colleagues at Blackhawk Network?
Angeline Bordner's colleagues at Blackhawk Network include Marco Mancia, Lauren Nguyen, Lucero Mejía, Andrew Johnson, and Balaji Jangam.
How can I contact Angeline Bordner?
You can use AeroLeads to view verified contact signals for Angeline Bordner at Blackhawk Network, including work email, phone, and LinkedIn data when available.
What schools did Angeline Bordner attend?
Angeline Bordner studied at Shoreline Community College.
What skills is Angeline Bordner known for?
Angeline Bordner is listed with skills including Customer Service, Financial Services, Sales, Management, Series 7, Microsoft Office, Project Management, and Vendor Management.
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