Angeline Caluag Email & Phone Number

Develop Learning Module for SSNC Investrack Run APX training for business partners in EMEADeliver APX upgrade training for EMEA clients

Manila

Lead APX, Axys and Industry Training for internal new hires, cross product training and Advent clients globally in different office locations.Develop training videos for AdventDevelop training documents for AdventDeliver Webinars and Latte Sessions for Clients Globally.Develop Training modules for Investrack which is flexible for self-paced or classroom setupWork with Professional Services to identify potential client training and deliver different sessions per client's request.Lead sessions to encourage professional growth.

Manila

Lead New hire training for Advent's Manila office APX, AXYS and Industry WeekCreate a different learning experience by adding financial and technology activities for the class

Started late 2010 for Advent Software Support mainly for Axys Accounting and Reporting Software.Finished the following certifications for Advent to improve product knowledge.Networking IPerformance IAutomation IReport Writer Pro IInterfaces IBRI IAutomation IIInterfaces IIReportWriter Pro llAttended additional Trainings:Peer Training - Provides basics in handling a small class, develop presentation and facilitation skills and managing a lesson plan.Assistant Team Lead- Training for basic and effective coaching skills and handling different people.Conducted Axys boot camp for Training.Conducted Automation post certifications for new hires.Created a documentation for the changes in filing 13f at the SEC website and also for the new reporting format of 13f related to conversion from text to xml.Started Supporting APX Last December 2013.Conducted a case study regarding Average Yield in Fundamental Data Report.Created a documentation in proving out the Average yield for the Fundamental Data Report.Received Raisin' the roof award for Advent for 2x consistently.Validate escalations, work on case escalation for Accounting & Reporting issues both for APX and Axys.Setup Case study presentation guidelines and structure for the team.Additional Certifications for Advent:Fixed Income Level 1SQL 1Advent Direct CommunityNetworking level 2

Handle Client issues for Sony products.Started handling technical support for Portable Mobile Audio products eventually supported Digital Imaging products for Sony.Basic Software installations.Data recovery for images.Products and accessories sales for SONY.