Angeline Ooi Email & Phone Number

Singapore

Singapore

-Single-handedly planned, monitored and coordinated LCL sea export shipments for 4 key ports: Jakarta, Surabaya, Le Havre, and Malta.- Served as the primary point of contact for shippers, customers and overseas agents, providing information on LCL services, addressing inquiries, managing customer expectations and resolving issues and complaints..

Singapore

- Investigated the root cause of service disruptions from customer and shipper complaints and physical parcels.- Tracked and documented service failures, customer complaints and issues affecting service quality.- Managed incoming complaints and email inquiries from customers and shippers, while providing appropriate remedies and compensation within SLA..

Singapore

- Administered and managed sensitive client information about Microsoft Business Programs.- Processed, verified and authenticated B2B Contracts, Purchase Orders and Invoices of various Microsoft Business Programs for major corporate clients.- Actively liaised with clients to resolve issues that had arisen during contract processing (e.g. missing required.

Singapore

- 20-week internship programme under Republic Polytechnic's Industry Immersion Programme (IIP).- Responsible for validating and verifying the integrity of collected data for various research projects.- Performed quality checks through various methods such as telephone calls and door-to-door visits.- Assisted with data cleaning and data classification..

Singapore

- 6 weeks internship programme under Republic Polytechnic's Marketing Experience Programme (MEP).- Management of Mystery Shopping Project to evaluate, analyse and formulate strategies to improve customer service levels.- Responsible for the administration and management of the company's Facebook page.- Performed other administrative duties, such as.