-Single-handedly planned, monitored and coordinated LCL sea export shipments for 4 key ports: Jakarta, Surabaya, Le Havre, and Malta.- Served as the primary point of contact for shippers, customers and overseas agents, providing information on LCL services, addressing inquiries, managing customer expectations and resolving issues and complaints.- Frequently liaised and worked with warehouse and transporters to monitor the movement of shipments, providing shipper updates and addressing any deviation from schedule.- Actively liaised with carriers to request prices, schedules and bookings. - Prepared all necessary shipping documents including bill of lading and customs permits, while ensuring compliance with regulations.- Provided quotations for local export shipments and negotiated prices with customers.- Calculated the cost and profit for each consol shipment, and prepared invoices and payments for local and overseas customers.

- Investigated the root cause of service disruptions from customer and shipper complaints and physical parcels.- Tracked and documented service failures, customer complaints and issues affecting service quality.- Managed incoming complaints and email inquiries from customers and shippers, while providing appropriate remedies and compensation within SLA. - Actively liaised and worked closely with internal stakeholders to resolve daily operational issues.- Assisted superiors and carried out multiple mini-projects (e.g. fraudulent parcels and operation improvement projects).

- Administered and managed sensitive client information about Microsoft Business Programs.- Processed, verified and authenticated B2B Contracts, Purchase Orders and Invoices of various Microsoft Business Programs for major corporate clients.- Actively liaised with clients to resolve issues that had arisen during contract processing (e.g. missing required documents, missing signatures).

- 20-week internship programme under Republic Polytechnic's Industry Immersion Programme (IIP).- Responsible for validating and verifying the integrity of collected data for various research projects.- Performed quality checks through various methods such as telephone calls and door-to-door visits.- Assisted with data cleaning and data classification.- Aided the Project Director with the initial set-up phase of a new project & other various administrative duties, such as UAT testing and proofreading questionnaires.

- 6 weeks internship programme under Republic Polytechnic's Marketing Experience Programme (MEP).- Management of Mystery Shopping Project to evaluate, analyse and formulate strategies to improve customer service levels.- Responsible for the administration and management of the company's Facebook page.- Performed other administrative duties, such as designing marketing campaigns and updating the company's website.