Angelique J. Cortez Email and Phone Number

Accenture Federal ServicesProject: Federal Facilitated Marketplace- Healthcare.govRole: Eligibility and Enrollment Maintenance Lead

Client: Office of the National Coordinator for Health IT (ONC) within the U.S. Department of Health and Human Services (HHS)Project: Conceptualizing a Framework for the Capture and Use of Patient-Generated Health Data (PGHD)Role: Project DirectorThe purpose of this two year project is to support ONC in its effort to conceptualize a data infrastructure for the capture, use, and sharing of patient-generated health data (PGHD). The work is necessary to enhance the collection and use of PGHD for research and health care delivery in the US with the goals of improving the involvement of patients in research and of improving their health outcomes.The project consists of two dynamic work efforts. The first the iterative development of a policy framework white paper which will address seven policy topics (Collection and Validation of Data and Tools, Data Donation, Statutory and Regulatory Gaps, Ability to Combine PGHD with Medical Record Data in Multiple Ways, Patient Recruitment for Research Studies and Trials, Data Interoperability, Big Data Analytics) related to PGHD to identify best practices, gaps, and opportunities for progress in the use of PGHD for research and care delivery through 2024. The second the procurement, development, and management of pilot sites which will develop systems and processes to test implementation of the seven topics identified in the draft policy framework white paper.Patient-generated health data (PGHD) are health-related data created, recorded, or gathered by or from patients (or family members or other caregivers) to help address a health concern.https://www.healthit.gov/policy-researchers-implementers/patient-generated-health-data

Client: Office of the National Coordinator for Health IT (ONC) within the U.S. Department of Health and Human Services (HHS)Project: Standards and Interoperability Framework (S&I)Role: Standards Harmonization Support ConsultantCurrently serving on the project as a functional requirements consultant leading the Standards Development Support team supporting the Standards and Interoperability Framework (S&I) for the Office of the National Coordinator (ONC), analyzing functional requirements of various standards in line with initiatives against existing standards in efforts to identify gaps and provide harmonization. Angelique has facilitated the development and deployment of multi-stage standards analysis and solution planning process resulting in the drafting and balloting of Implementation Guides. Key skills include facilitation, consensus building communication of complex technical environments and engagement of critical stakeholders. She is the sole standards resource supporting Data Access Framework (DAF) initiative, overseeing all standards development organization artifacts and supporting the initiative coordinator with ongoing tasks. She advises and informs the client on all Federal Advisory Committee’s (FACA- HITSC/HITPC) activities generating biweekly reports and facilitating coordination meetings. Other key responsibilities for Angelique include or have included: Representing ONC a large HIT events to build relationships and progress initiative work including: Health Level 7 (HL7) Working Group meetings, Integrating the Health Enterprise (IHE) development cycle meetings, ONC Annual Meetings, American Medical Informatics Association (AMIA). Executing on implementation/interoperability expertise to accelerate national efforts. Applying operational knowledge of HITECH/ARRA and policy mechanisms (MU) which drive work outputs

Held several positions in various roles on EHR implementation teams, including Senior Implementation Consultant, Upgrade Implementation Consultant, Lead Clinical Consultant. Prior roles include project leadership, workflow analysis, design, development, testing, training, support, and v11 Note strategy for the Enterprise EHR solution at various Allscripts client locations. As an experienced implementation consultant in large healthcare hospital group environments I was responsible for managing and contributing in the full life cycle of implementation and all client deliverables. Full implementation cycle leadership, including design, configuration, and deployment to multi-site, multi-specialty organization. Manage all aspects of implementation including system configuration, status meetings, go-live training, and post go-live follow up training and build. End-user and advanced training across all roles, including classroom materials and multimedia-based training utilizing Adobe Captivate. Work with all lab and radiology interfaces including connectivity and error logs.

• Implemented Allscripts Enterprise EHR at 23 medical practice sites with 15 additional sites in the project plan. • Build initial enterprise system configuration and individual practice system configuration upon each site implementation. • Assist in all aspects of implementation including build meetings, go-live training, and post go-live follow up training. • Conduct training classes for providers, clinical staff and administrative staff. • Create and maintain training materials for implementation classes, helpful aides to provide sites during post go-live support, and training videos using Adobe Captivate. • Support 100+ providers and 300+ employees at 20 locations, handling all level EHR help desk issues.• Troubleshoot hardware and software issues directing them to the appropriate person if not an EHR related issue. Escalating EHR issues with Allscripts as necessary.• Assist with all lab interfaces including connectivity and working error logs (Quest, Labcorp, Fairfax Medical Lab, Spectrum and three radiology practices). • Assist in installing new application releases and upgrades. • Assess support resolution to ensure problems have been adequately resolved. • Identify call trends or system errors that may indicate additional training needs or configuration changes. • Attend committee meetings with providers to provide technical information for decisions on future configuration and additional products added to the EHR system.

Medical Billing Specialist• Responsible for understanding all aspects of the billing process.• Completed patient check-out, ensured accuracy of the fee ticket, and posted office visit charges.• Worked accounts receivable and processed insurance claims and appeals ensuring proper reimbursement.• Assisted in payment posting and all money reconciliation from insurance carriers and patients.Medical Appointment Secretary• Handled all calls to the practice and directed callers to the appropriate staff member to address their needs.• Made and confirmed patient appointments as well as other personal/ professional appointments for providers.• Assisted in all administrative work with the medical record secretary.Medical Record Secretary• Responsible for the accurate filing and maintenance of medical records and office files.• Prepared all necessary medical records for clinical personnel for appointments.• Answered and directed incoming calls and assisted in processing daily mail.• Reconciled petty cash at week’s end for expense accounting.• Downloaded, edited and attached to medical records the medical transcription documents daily.• Managed all medical records requests to ensure prompt and accurate processing.• Greeted all patients, collected demographic information and entered it into practice management system.