Angelise Loh Email & Phone Number

Australia

As an Executive Officer, I spearhead critical administrative functions for the Executive Leadership Group, ensuring seamless operations and facilitating strategic decision-making processes. My responsibilities included:Calendar Management and Travel Coordination: Orchestrating efficient scheduling for the Executive Leadership Group, methodically organising calendars, appointments, and travel arrangements. By aligning priorities and commitments, I ensure optimal time management and lessen logistical challenges.Meeting Coordination and Documentation: Compiling, distributing, and archiving meeting agendas and minutes for both internal and external committees. My attention to detail guarantees the accuracy and completeness of records, facilitating informed decision-making processes.Stakeholder Communication Management: Acting as a central point of contact for internal staff and external stakeholders, managing correspondence and inquiries with discretion. By maintaining effective communication channels, I foster positive relationships and ensure smooth information flow.Event Planning and Logistics: Coordinating logistics and provide administrative support for department-wide and ministerial activities. From event planning to document preparation and logistical coordination, I ensure seamless execution and enhance organisational efficiency.Research and Analysis: Conducting thorough research and analysis on various topics as needed, producing information into comprehensive reports and presentations. My insights support strategic administrative processes.Project Management Support: Assisting senior management in executing special projects by providing administrative and project management support. From contributing to project planning to overseeing implementation and monitoring.

Perth, Western Australia, Australia

As an Executive Assistant, I played an important role in ensuring the smooth functioning of operations and enhancing stakeholder satisfaction through meticulous coordination and proactive support. My key responsibilities included:Event Coordination: Oversaw all aspects of event planning, including logistics, scheduling, and communication with stakeholders. By ensuring seamless execution, I consistently delivered successful events that met objectives and exceeded stakeholder expectations.Project Management Support: Regularly updated project processes and documents to reflect current status and requirements, facilitating efficient project management and communication among team members. My attention to detail and proactive approach ensured projects stayed on track and delivered results effectively.Recruitment Assistance: Assisted in all stages of the recruitment process, from scheduling interviews to coordinating onboarding activities. By providing support to both candidates and hiring managers, I ensured a positive experience and contributed to the organisation's talent acquisition efforts.Confidentiality and Compliance: Upheld strict confidentiality protocols in handling sensitive information and data, safeguarding the organisation's integrity and ensuring compliance with privacy regulations. My commitment to confidentiality instilled trust and confidence among stakeholders.Event Logistics: Took charge of event logistics, from securing venues to coordinating catering and equipment setup. By managing details with precision, I ensured events ran smoothly and met their objectives, enhancing the organisation's reputation.

Perth, Western Australia, Australia

In my role as a Business Support Officer, I was instrumental in ensuring the smooth and efficient functioning of operations by providing extensive administrative assistance. My duties spanned various tasks aimed at sustaining operational excellence and enabling well-informed decision-making. Key responsibilities comprised:Administrative Duties Management: Managed various administrative duties including records maintenance, data entry, bulk mailouts, invoicing, and processing account payments. Prioritising accuracy, I ensured that all tasks were completed with meticulous attention to detail, contributing to the smooth functioning of daily operations.Correspondence Drafting and Management: Drafted responses to correspondence under management guidance, ensuring messages were punctual, precise, and compliant with organisational guidelines and policies. By maintaining clear and professional communication channels, I upheld the organisation's reputation and fostered positive relationships with stakeholders.Research and Investigation: Undertook investigations and research assignments as instructed, collecting pertinent information and data to inform decision-making processes and bolster organisational efficiency. Through thorough research, I provided valuable insights that supported strategic initiatives and operational improvements.Task Progress Tracking: Tracked progress on tasks initiated by branch management, ensuring timely completion and effective implementation of decisions to realise desired objectives. By maintaining meticulous records and monitoring task deadlines, I facilitated accountability and streamlined workflow processes.

Perth, Western Australia, Australia

In my capacity as a Ministerial Support Officer, I held an essential role in maintaining the seamless flow of ministerial correspondence and advisory procedures. My primary responsibilities encompassed:Records Management: Ensured accurate and up-to-date records of Ministerial correspondence and advice, maintaining a comprehensive register of communications and recommendations. By meticulously organising information, I provided easy access to critical data for decision-making processes.Correspondence Processing: Processed incoming and outgoing Unit correspondence with efficiency, professionalism, and strict adherence to established protocols. My attention to detail and adherence to procedures ensured timely and accurate handling of all communications.Information Tracking and Reporting: Leveraged systems for actively tracking, monitoring, and reporting on the status of inquiries and correspondence. By maintaining clear records and providing regular updates, I facilitated efficient information management and enabled prompt responses to inquiries.Record Keeping and Accessibility: Recorded, labeled, filed, and maintained Unit records using the records management system and tracking database. By ensuring proper organisation and maintenance of records, I facilitated accessibility and compliance with record-keeping requirements, contributing to efficient operations and regulatory compliance.

Perth, Western Australia, Australia

In my role as a Workplace Coordinator, I served as a central figure in facilitating the smooth and effective functioning of workplace operations, while delivering exceptional support to both clients and staff. My core responsibilities comprised:Client Relations Management: Served as the main point of contact for client visits, calls, and correspondence, promptly and professionally addressing inquiries and concerns to uphold client satisfaction. By maintaining open lines of communication and providing exemplary service, I fostered positive relationships with clients and ensured their needs were met.Event Coordination: Aided Executive Assistants in planning and executing events, handling venue preparation, invitation management, and logistics coordination for successful and memorable events. By assisting in all stages of event planning, I contributed to the successful execution of events that met organisational objectives and exceeded expectations.Meeting and Training Room Coordination: Oversaw the coordination of meeting and training rooms, managing reservation requests, tracking changes, and enhancing space utilisation to ensure availability for all staff. Through effective management of space resources, I facilitated smooth operations and enhanced the use of facilities.Administrative Support: Offered wide-ranging administrative and clerical support, managing office communications, scheduling appointments, and preparing and distributing documents as needed. By efficiently handling administrative tasks, I contributed to the overall productivity and effectiveness of the workplace.

Perth, Western Australia, Australia

As an Assistant Food and Beverage Manager, I held a crucial position in overseeing and improving the performance of food and beverage operations, prioritising excellence in quality and guest satisfaction. My primary responsibilities comprised:Process Improvement and Implementation: Collaborated with the Finance Department to create and implement the "End of Day Cash Off" manual and procedure. This initiative ensured a smooth transition and minimal disruption to existing operations while enhancing financial accountability and efficiency.Operations Management: Directed food and beverage operations to ensure adequate staffing, efficient workflow, and exceptional customer service. By overseeing operations closely, I maintained high standards of quality and guest satisfaction, contributing to the overall success of the establishment.Financial Reporting and Analysis: Prepared periodic reports on financial objectives and progress, offering accurate and insightful recommendations to managers to aid in decision-making and strategic planning. By providing valuable insights into financial performance, I supported informed decision-making and contributed to the achievement of financial goals.Employee Training and Development: Developed and delivered induction and onboarding programs for new employees, facilitating rapid upskilling, improved performance, and effective development of knowledge and competencies. By investing in employee development, I ensured a skilled and motivated workforce that delivered exceptional service.

Perth, Western Australia, Australia

As a Supervisor at the prestigious Crystal Club, I was entrusted with ensuring the seamless operation of exclusive functions and events, as well as delivering personalised services to VIP guests. My key responsibilities included:Event Coordination: Coordinated functions and events by collaborating with front office and kitchen departments. I oversaw pre-event planning, venue preparation, and logistics management to ensure that events were executed flawlessly, exceeding guest expectations.VIP Guest Services: Established and maintained a VIP profile and preference database to deliver personalised services for VIP guests. By understanding their preferences and anticipating their needs, I enhanced their satisfaction and loyalty to the Crystal Club.Operational Excellence: Developed and updated the breakfast buffet set-up manual to ensure consistency and efficiency in breakfast service operations. By maintaining high-quality standards and streamlining processes, I contributed to an exceptional dining experience for guests.Staff Satisfaction Program: Executed an extensive staff satisfaction program aimed at fostering a positive work environment, reducing turnover, and enhancing morale within the Crystal Club team. Through initiatives such as recognition programs, training opportunities, and open communication channels, I promoted a culture of teamwork and excellence.

Perth, Western Australia, Australia

As a Customer Service, Operations, and Administrative Assistant, I played a multifaceted role in ensuring the smooth operation of the establishment and delivering exceptional service to clients. My key responsibilities included:Outstanding Customer Service: Delivered outstanding day-to-day customer service to all clients, ensuring accurate and helpful responses to inquiries. I addressed complaints with patience and empathy, striving to uphold high levels of customer satisfaction and foster positive relationships.End-to-End Operational Oversight: Oversaw end-to-end operational processes, including managing guest check-ins and check-outs, as well as maintaining guest records. By ensuring the smooth and efficient operation of the establishment, I contributed to a positive guest experience and enhanced organisational efficiency.Administrative Duties: Accomplished a range of administrative duties, such as coordinating work schedules, organising necessary maintenance tasks, and managing inventory levels. By effectively supporting operational requirements, I contributed to the overall effectiveness of the organisation.Performance Management: Created and managed Key Performance Indicators (KPIs) to enhance workflow efficiency and cultivate a productive work environment. By monitoring performance metrics and providing feedback, I ensured the achievement or surpassing of performance goals and objectives.

Perth, Western Australia, Australia

As an Assistant Food and Beverage Manager, I played a pivotal role in overseeing operations and fostering a culture of excellence within the department. My key responsibilities included:Development of Staff Handbook and Manual: Developed an instructive staff handbook and manual defining organisational policies, protocols, and optimal practices. By providing clear guidelines and expectations, I ensured operational consistency and efficiency while empowering employees with the knowledge they need to excel.Employee Empowerment Strategies: Implemented strategies for employee empowerment, including the creation of cross-training and skill enhancement programs. These initiatives aimed at improving service standards, boosting employee morale, and enhancing retention rates, ultimately contributing to a more skilled and motivated workforce.Reporting and Analysis: Compiled regular reports on managerial and financial milestones and advancements, furnishing precise and insightful suggestions to support managerial decision-making and operational initiatives. By providing actionable insights derived from data analysis, I facilitated informed decision-making and supported continuous improvement efforts.Compliance and Regulatory Standards: Organised with audit and business teams to uphold compliance with established protocols and regulatory standards. By maintaining elevated benchmarks for quality, safety, and hygiene, I ensured adherence to industry regulations and safeguarded the reputation of the establishment.

Perth, Western Australia, Australia

As the Restaurant Manager for a Japanese-styled premium restaurant, I managed and directed the day-to-day operations and booking reservation of the business to maintain appropriate service and staffing levels and maximise productivity. I performed wide-ranging human resources functions whilst managing the development and application of related policies, procedures, rules and regulations. These duties included recruitment, performance review, promotion, termination and wages and salary adjustments. Another significant part of the job was managing onsite and online customer satisfaction and feedback, including monitoring of Medallia, Tripadvisor and other feedback channels as well as investigating, responding and rectifying guest feedback as appropriate. I also worked closely with our Executive Chef to develop events, promotions and offerings to increase our clientele base.Key Achievements:• Organised visit of international (China and Hong Kong) artists as part of marketing campaigns.• Researched product offerings and collaborated with Executive Chef and manufacturer to re-design individual hotpots and displays.• Awarded ‘Gold Plate Award for Best Buffet Restaurant’ in 2017, successfully leading business into five different categories of Gold Plate finals.

Perth, Western Australia, Australia

In my role as a Supervisor for Food and Beverage for the renowned 5-star Hyatt Regency Perth Hotel, I oversaw the operations for five of its food and beverage outlets, namely Joe’s Oriental Diner, La Strada Café, Plain Street Bar, Regency Club Lounge and the hotel in-room dining. My duties included maintaining appropriate service and staffing levels and checking food and beverage orders to verify they were prepared and served within company standards. I organised and delivered onboarding, training and staff development for our employees, reinforcing operations procedures, emergency protocols and food safety and sanitation processes. Utilising my well-developed customer service skills, I performed as the primary point of contact for customers to check their satisfaction, manage complaints and rectify any problems. I also worked closely with management to project future needs for supplies, goods and cleaning and F&B products whilst providing assistance for ordering and procurement.Key Achievements:• Gold Plate Award for Best Asian Licensed Restaurant, Joe’s Oriental Diner, 2013 and 2015.• The Best Front of House Team of the Year Award, La Strada Coffee Shop, 2012, 2013 and 2015.

Bachelor Of Business Majoring In Hospitality Management, Business Administration And Management, General

Advance Diploma Of Hospitality Management, Hospitality Administration/Management