Digital Sales
CurrentProvide exceptional customer service support via Email, Chat, and MMS channels.Successfully handled up to 3 chat conversations simultaneously, ensuring timely responses within 30 seconds per conversation.Respond to customer emails with a quick turnaround time, consistently replying within 4 minutes.Assist customers in placing orders, and addressing inquiries about pricing, availability, and ongoing offers.Identified customer needs and offered the best value offer to enhance their shopping experience.Respond to customer emails, providing technical support for online eye exams (ExpressExam) and troubleshooting related issues.Assisted customers with password resets, ensuring account security and providing clear instructions via email.