Conduct lead research to find quality prospects or key decision makersConduct cold calling to schedule meetings with prospectSend out email invitations for scheduled meetingsLiaise with clients on meeting time and placeMeet or exceed KPI for calls, emails, appointments and opportunities

Conduct lead research to find quality prospects or key decision makersConduct cold calling to schedule meetings with prospectSend out email invitations for scheduled meetingsLiaise with clients on meeting time and placeMeet or exceed KPI for calls, emails, appointments and opportunities

Provide high-quality customer service to the customer, and ensure a smooth flow of inquiries and complaints via email or chat.• Ensure all responses to customers and clients are given with sincerity and compassion.• Ensure that all customer inquiries are rightfully attended to on a timely basis• Resolve queries of the customer by encoding the standard replies through e-mail within the assigned

Familiarizing yourself with essential details of our products and services.Calling prospective clients using a list of phone numbers.Accepting calls from prospective clients as they arise.Fielding basic questions and concerns about the products and services we offer.Scheduling a meetings between the potential client and looking for Leads.Keeping a detailed log of calls, including those which were not answeredAttempting to contact prospective clients who you have been unable to contact

Handle inbound and outbound customer contactsProvide information to customers inquiry in relation to products and services including, but not limited to billing and rate plan, customer retention, data product and service and addition of new line of serviceAnswer queries and support in troubleshooting and technical problemsSalesforce knowledged

SAVE customers from cancelling the account or serviceAction all customer enquiries in Retention Inbox and saveComplete Change of Ownership Sales to retain contractsMaintain Customer numbers targetAction all customer enquiries in Cancellation inbox and win backSales focussedRetention Experience

Answering incoming calls from customersResolving customer inquiries/requestsDeveloping and maintaining accurate filesEnsuring customer requests are handled in an appropriate and timely manner

Telstra Project Back Office) Feb 2016-Nov 2018End to End process of client needsChange of lesseCancellation and reinstall of internetCalling customer for preffered date of timeUpdate cust for the delivery of productKeeps team lead abreast of all outstanding issues Outbound Call and Inbound for update

End to end process of client needsTimely reconcillation of unapllied cash Review of auto posted payment Research and resolutions of unappliied payment Research on payment discrepancy Review and process refund transaction Review invoice accuracy Keeps team lead abreast of all outstanding issues Transition all items to Mumbai team