Angel Taylor Email & Phone Number

Atlanta, Georgia, United States

• Enhanced management of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support via Intune and Microsoft 365.
• Implemented Intune management for all devices reducing user onboarding time from 2 weeks to 2 days.
• Managed and administered security awareness programs for agency reducing risk score from 29% to 6%
• Made recommendations regarding information technology infrastructure overhauls.
• Produced policy, procedure, standards, and guideline documentation based in NIST framework.
• Planned and implemented operating system and hardware upgrades.

Greater Atlanta Area

• Set up network profiles, security permissions and file sharing systems.
• Created support and onboarding documentation that enabled users community to extend skills, leverage system features and find solutions to questions without intervention from support team.
• Controlled and managed inventory for audiovisual equipment, laptops, desktops, mobile and video conferencing equipment.
• Implemented new software applications and operating system rollouts across business enterprise.
• Drafted and distributed training manuals for devices used by various employees.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Microsoft.

Greater Atlanta Area

• Managed a team of support technicians.
• Maintained an adequate inventory of software licenses and hardware.
• Using ticketing systems to manage and process actions taken.
• Defining and documenting technical best practices.
• Managing customers' expectations and experience to a high degree of customer satisfaction.
• Reviewing technical documentation and procedures.

Greater Atlanta Area

• Test new software applications and determine if suitable for department production needs
• Training employees on new software and hardware prior to rollout
• Troubleshoot hardware and software issues and determined escalation needs
• Work with vendors for providing additional support and supplies
• Install, configure, and administer Microsoft Operating Systems using Symantec Ghost

Greater Atlanta Area

• Involved in extended testing of SAP/BI BEx Analyzer
• Conducted BEx Anayzer training to employees prior to rollout
• Served as SAP/BI super/power user for department
• Assist In Maintaining And Updating Company Intranet Site
• Daily Ftp From Mainframe To Compile Reporting Information
• Use of MS Qry for reporting data

Greater Atlanta Area

• Assist in Maintaining and Updating Sales Database
• Create tables/queries/ macros in Access
• Use of FTP for data retrieval
• Create Customized Database Forms
• Development of Written Import Procedures
• Assist in Hardware and Software Troubleshooting

Greater Atlanta Area

• Prepare Memos, Inter-Office Documents, and Customer Correspondence Letters
• Process Applicants for Hire and Separation
• Retain and Update Confidential Employee and Department Files
• Distribute Weekly and Monthly Analysis
• Coordinate Department, Staff, and Project Meetings
• Responsible for Accurate and Timely Processing of Travel & Expense Reports

Mba, Technical Management

Bs, Computer Information Systems