Angel Taylor Email & Phone Number

Atlanta, Georgia, United States

• Enhanced management of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support via Intune and Microsoft 365. • Implemented Intune management for all devices reducing user onboarding time from 2 weeks to 2 days. • Managed and administered security awareness programs for agency reducing risk score from 29% to 6% • Made recommendations regarding information technology infrastructure overhauls. • Produced policy, procedure, standards, and guideline documentation based in NIST framework. • Planned and implemented operating system and hardware upgrades. • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Greater Atlanta Area

• Set up network profiles, security permissions and file sharing systems. • Created support and onboarding documentation that enabled users community to extend skills, leverage system features and find solutions to questions without intervention from support team. • Controlled and managed inventory for audiovisual equipment, laptops, desktops, mobile and video conferencing equipment. • Implemented new software applications and operating system rollouts across business enterprise. • Drafted and distributed training manuals for devices used by various employees. • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Microsoft. • Coached and trained end-users on functions, features, and basic troubleshooting of software. • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Microsoft technologies. • Provided escalated Senior-level IT support to non-technical internal users through desk side support services.

Greater Atlanta Area

•Managed a team of support technicians.•Maintained an adequate inventory of software licenses and hardware.•Using ticketing systems to manage and process actions taken.•Defining and documenting technical best practices.•Managing customers' expectations and experience to a high degree of customer satisfaction.•Reviewing technical documentation and procedures.•Working closely with team members to meet or exceed all customer service requirements.•Identifying and correcting performance issues as needed.•Training users in the proper use of hardware and software.•Managing software/image distribution front-end•Collaborating with division leadership to plan and implement new technology.

Greater Atlanta Area

•Test new software applications and determine if suitable for department production needs•Training employees on new software and hardware prior to rollout•Troubleshoot hardware and software issues and determined escalation needs•Work with vendors for providing additional support and supplies•Install, configure, and administer Microsoft Operating Systems using Symantec Ghost

Greater Atlanta Area

•Involved in extended testing of SAP/BI BEx Analyzer •Conducted BEx Anayzer training to employees prior to rollout•Served as SAP/BI super/power user for department•Assist In Maintaining And Updating Company Intranet Site•Daily Ftp From Mainframe To Compile Reporting Information•Use of MS Qry for reporting data•Develop Written Instruction for Reporting Processes•Create Tables/Queries/Macros In Access•Create Statistical Reports in Crystal Report 8.5/9•Maintain statistical data in Paradox•Development of Security Grid for version control•Development of Sales Venue tracking procedures and database•Responsible for managing website updates and developing new web pages

Greater Atlanta Area

•Assist in Maintaining and Updating Sales Database•Create tables/queries/ macros in Access•Use of FTP for data retrieval•Create Customized Database Forms•Development of Written Import Procedures•Assist in Hardware and Software Troubleshooting•Development of reports through use of Crystal Reports 8.5/9.0 & Access: -Representative progression -Commission and Bonus Calculations -Form Letters -Vendor Sales -Year-over-Year Comparison

Greater Atlanta Area

•Prepare Memos, Inter-Office Documents, and Customer Correspondence Letters•Process Applicants for Hire and Separation•Retain and Update Confidential Employee and Department Files•Distribute Weekly and Monthly Analysis •Coordinate Department, Staff, and Project Meetings•Responsible for Accurate and Timely Processing of Travel & Expense Reports•Maintain of Budget Files and Invoices•Provide training in MS Word, Excel, and PowerPoint to area reps, supervisors, and managers

Mba, Technical Management

Bs, Computer Information Systems