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Angelo A. Pace is listed as Senior Customer Success Manager, Strategic Account Services at Amazon at Amazon, a company with 500669 employees, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Angelo A. Pace.
Angelo A. Pace previously worked as Sr. Customer Success Manager, Strategic Account Services at Amazon and Sr. Customer Success Manager, Enterprise at Invoca. Angelo A. Pace holds Bachelor Of Arts - Ba, Business Administration And Management, General from Devry University.
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Energetic, Passionate, Team-Driven Customer Success Leader with 15+ years of experience in day-to-day strategic planning for customer retention and growth. Highly skilled in developing, training and coaching high-performing CS teams and collaborating cross-functionally to implement business initiatives, improve workflow productivity and efficiencies. Multi-lingual professional with native fluency in English, Portuguese and Spanish.
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Austin, Texas, United States
Maintained a $20MM in OPS (Ordered Product Sales) across 12+ accounts servingglobal sellers in US, Brazil and MexicoExceeded KPIs with 12 Strategic Business Plans within 30 days resulting in +30%increase in OPSAchieved 98% CSQS (Customer Satisfaction Quality Survey) score for the last 3quarters consecutivelyUsed Salesforce to maintain health scores, log.
Charlotte, North Carolina, United States
Managed a $10MM ARR book of business using onboarding, implementation,and adoption strategiesAccomplished a 100% Gross Retention while managing own renewals and, CSQL(Customer Success Qualified Leads)Analyzed customer data by using SQL, LTV, ARR, NRR & NPS to find churn risksand suggest interventionsDesigned onboarding and customer journey programs.
Rio De Janeiro, Rio De Janeiro, Brazil
Managed a $16MM ARR Enterprise Book of BusinessSurpassed Sales KPIs over 108% teamed with Account Manager for renewals andexpansion dealsConducted cadence monthly calls with Director/VP stakeholders to ensure Twiliosupports customer data platform strategy and business goalsPerformed onboarding, product adoption strategies, and proactive.
Charlotte, North Carolina, United States
Achieved 112% NRR by driving expansion within a $1.6MM ARR book of businessconsisting of Mid-Market/Small BusinessPerformed implementation, onboarding, adoption, and renewalsFacilitated journey map promoting organic expansion with data-driven insightsand strategic communication to GM stakeholdersFormalized cross-department internal processes including.
Miami, Florida, United States
Achieved building revenue totaling to $12MM and over 1500 members withinfirst yearLeaded, coached, and developed Community Associates, Sales Leads andSupport teams to enhance community engagementImplemented quarterly events for members that generated a 97% satisfactionrate and likelihood of renewalDeveloped quarterly Member surveys that resulted in 100%.
São Paulo, São Paulo, Brazil
Successfully leaded, coached and developed 12 Apple Premium Resellers Storeswithin São, Paulo, Brazil market totaling to R$500MMAchieved market share increase of 50% within the first 6 months and exceededsales goals by 30% YoYIncreased recommendation rates by 98% YoY across all hero products (iPhone,iPad and Mac)Accomplished a top 5 ranking across Brazil.
Miami, Florida, United States
Managed a portfolio of 30 enterprise level customers with a total revenue of$100MMElevated customer satisfaction score by 40% within first yearSuccessfully managed a sales pipeline of $100k per quarter that resulted in a topranking across the SoutheastMaintained a 97% customer renewal rate that resulted in top raking for 4consecutive quartersAchieved.
Other employees you can reach at amazon.com. View company contacts for 500669 employees →
Rye Lee
Colleague at AmazonQuezon City, National Capital Region, Philippines, Philippines
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Huberth Marquina Flores
Colleague at AmazonLos Angeles Metropolitan Area, United States
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Sumit Sinha
Colleague at AmazonMumbai, Maharashtra, India, India
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Chetan Gadri
Colleague at AmazonAjmer, Rajasthan, India, India
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Oluwadamilola Awopeju
Colleague at AmazonNew York, New York, United States, United States
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Ayush Sinha
Colleague at AmazonUttar Pradesh, India, India
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Ersoumi Badr
Colleague at AmazonVictoria, Malta, Malta
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Darrell (Max) Roberson
Colleague at AmazonDallas-Fort Worth Metroplex, United States
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Jacopo Collodo
Colleague at AmazonBarcelona, Catalonia, Spain, Spain
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Manoj S
Colleague at AmazonKarnataka, India, India
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Quick answers generated from the profile data available on this page.
Angelo A. Pace works for Amazon.
Angelo A. Pace is listed as Senior Customer Success Manager, Strategic Account Services at Amazon at Amazon.
Angelo A. Pace is based in Austin, Texas, United States while working with Amazon.
Angelo A. Pace has worked for Amazon, Invoca, Twilio, Ekos, and Wework.
Angelo A. Pace's colleagues at Amazon include Rye Lee, Huberth Marquina Flores, Sumit Sinha, Chetan Gadri, and Oluwadamilola Awopeju.
You can use AeroLeads to view verified contact signals for Angelo A. Pace at Amazon, including work email, phone, and LinkedIn data when available.
Angelo A. Pace holds Bachelor Of Arts - Ba, Business Administration And Management, General from Devry University.
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