Angelo A. Pace Email & Phone Number

Austin, Texas, United States

Maintained a $20MM in OPS (Ordered Product Sales) across 12+ accounts servingglobal sellers in US, Brazil and MexicoExceeded KPIs with 12 Strategic Business Plans within 30 days resulting in +30%increase in OPSAchieved 98% CSQS (Customer Satisfaction Quality Survey) score for the last 3quarters consecutivelyUsed Salesforce to maintain health scores, log Strategic Business Reviews, andtrack recent CTAs (call-to-action)Leveraged Paragon Case Management, Slack, Confluence, Gong and Google Driveto quickly identify Seller needs and find tailored solution

Charlotte, North Carolina, United States

Managed a $10MM ARR book of business using onboarding, implementation,and adoption strategiesAccomplished a 100% Gross Retention while managing own renewals and, CSQL(Customer Success Qualified Leads)Analyzed customer data by using SQL, LTV, ARR, NRR & NPS to find churn risksand suggest interventionsDesigned onboarding and customer journey programs resulting in increasedcustomer satisfactionClosed6 expansion opportunities generating an additional $200k in ACV acrossmy portfolio

Rio De Janeiro, Rio De Janeiro, Brazil

Managed a $16MM ARR Enterprise Book of BusinessSurpassed Sales KPIs over 108% teamed with Account Manager for renewals andexpansion dealsConducted cadence monthly calls with Director/VP stakeholders to ensure Twiliosupports customer data platform strategy and business goalsPerformed onboarding, product adoption strategies, and proactive engagementSolidified business value, ROI, and product impact with Success Plans andExecutive Business Reviews

Charlotte, North Carolina, United States

Achieved 112% NRR by driving expansion within a $1.6MM ARR book of businessconsisting of Mid-Market/Small BusinessPerformed implementation, onboarding, adoption, and renewalsFacilitated journey map promoting organic expansion with data-driven insightsand strategic communication to GM stakeholdersFormalized cross-department internal processes including renewals, upsell/cross-sell, and recovery playbooksConducted customer trainings in a demo environment, focusing on roles-baseduse cases to enhance customer understanding and product adoption

Miami, Florida, United States

Achieved building revenue totaling to $12MM and over 1500 members withinfirst yearLeaded, coached, and developed Community Associates, Sales Leads andSupport teams to enhance community engagementImplemented quarterly events for members that generated a 97% satisfactionrate and likelihood of renewalDeveloped quarterly Member surveys that resulted in 100% occupancy andretention below 2% for 6 consecutive quartersRecognized as Community Manager of the month due to the highestcommitment rates of 88% YoY

São Paulo, São Paulo, Brazil

Successfully leaded, coached and developed 12 Apple Premium Resellers Storeswithin São, Paulo, Brazil market totaling to R$500MMAchieved market share increase of 50% within the first 6 months and exceededsales goals by 30% YoYIncreased recommendation rates by 98% YoY across all hero products (iPhone,iPad and Mac)Accomplished a top 5 ranking across Brazil and revenue increase of 80% YoYManaged supply chain and logistics from packing to delivery that increased in-stock rates 40% YoY

Miami, Florida, United States

Managed a portfolio of 30 enterprise level customers with a total revenue of$100MMElevated customer satisfaction score by 40% within first yearSuccessfully managed a sales pipeline of $100k per quarter that resulted in a topranking across the SoutheastMaintained a 97% customer renewal rate that resulted in top raking for 4consecutive quartersAchieved leadership position to Apple Brazil as a Customer Experience Leader

Miami, Flórida, Estados Unidos

Miami, Flórida, Estados Unidos

Miami, Flórida, Estados Unidos

Miami, Flórida, Estados Unidos

Bachelor Of Arts - Ba, Business Administration And Management, General

Associate Of Arts - Aa